1. Susan Charnholm
Customer Service
602-400-5587 2514 S. MolleraCir
Susan.Charnholm12@gmail.com Mesa, AZ85210
Objective : To secure a longtermpositioninthe professional industrywheremyprovenabilitiesin
customerservice Facilitator,schedulingandmaintainingaccurate documentationwhile performing
orientation,classes,ongoingeducation,trainingandeducationmaterial,coachandmentor,assistwith
one on one additional trainingneeds, variousadministrative andhighlevel administrative workwill be
fullyutilizedinateamenvironment.
ComputerSkills Software:
● MS Word
● Outlook
● MS Project
Professional Experience
March 2016-current
WellsFargoDealer Services
● SkipTracing to recoverunitsorinformationleadingtorecoveryunits.Wasable tocross
reference informationtolocate unitsina timelymanner
● Responsibleforusingsoftware provide suchasMaster filestocomplete extensivesearchto
obtaininformation.
● Provide customerservicetocustomertoattempta alternative financial solutionotherthan
repossession.
● Contact withagentstoobtainupdates,provide additionalinformationorobtaininformation.
● Meetmonthlygoals.
● Extensive researchusingmostupdatedtechnologytolocate difficultaccounts.
● Able tomulti taskand an age accountswitha prioritystatues.
SelectRecovery
CSR TrainingFacilitator/Supervisor

2. Office manager
650 W Sherman
Phoenix,AZ
December2013- March 2016
Achievements:
Coach and mentorteam/Supervisor
Train andprovide orientationfornewhires
Managed a greatteam of 15
Able toself motivated
Create and achieve trainingmaterialsfor
Captive audience.
Responsibilities;
Schedule andfacilitateclassesforall new hires.
Coach and mentorteamto meetgoals
Continue ongoingeducationtopromote excellentcustomerservice.
Create trainingmaterialsforongoingeducationandnew hires.
Managed staff forcall center.Able tofill inwhenshortstaffed.
Attendseminarsforteambuildingideas.
Attendmeetingstoprovidereportingforgoalsandorientation
Coordinatorforall projects,includingtracking,managedanysubcontractorsthatwere required,provide
site trainingforvendors
Trainnewhiresandstaff on skipTracing and researchtolocate debtors.

3. Able toprovide assistance tostaff toshare inventiveskillsforresearchonusingtechnologyandsocial
mediatoadvantage.
Instructorto financial institutions toshare skillsandresearchinlocating.
Abilitytobuildrapporteasilywithclients,abilitytohave apositive resolutioninrecoveryandcollection
includingfinancial institutions.
Instructseveral coursesnotonlytostaff,vendorsandclients.Share abilitiestoprovide excellent
customerservice,ongoingresearch,toolsandtechniquestobe successful inanyindustry.
Allstate Recovery April 2012-November2013
CSR/RecoveryAgent
● SkipTracing to recoverunitsorinformationleadingtorecoveryunits.Wasable tocross
reference informationtolocate unitsina timelybasis.
● CompletedConditionReportsonall unitsbroughtontofacility.
● RecoveredvehiclesfromPolice Impound
● Providedcustomerservice toourbankingclients.Providedupdatesonaccounts,reviewed
possible locationswithrecoverydepartment.
● Assistedinthe fieldwithcameracar to locate units/information. Alsowouldspeakwithpublic
to attemptto receive informationforthe locationof individualsorunits.
● Responsible forusingsoftwareprovidesuchasMaster filestocomplete extensivesearchto
obtaininformationlocatingunits.
ConstructionSecretaries
(ContractedtoGila RiverHealthcare)
ProjectCoordinator June 2010-April 2012
Working under the direction of the Project Management Team, performed various
administrative and high level clerical work related to complex building, remodeling and construction
projects including contract administration. Responsible for scheduling and maintaining accurate
construction projects, including:

4. ● Knowledge of applicable federal, AZ State, GRIC tribal licensing and local building codes,
Healthcare, infection control and regulations.
● Knowledgeof Healthcare guidelines,regulationsandstandards.Assures requirements and
guidelines are followed in the field.
● Knowledge of Infection Control guidelines and assures proper procedures are being
followed.WorkcloselywithInfectionControl OfficerOnsite to keep department informed
of all projects and obtain approval for ICRA/PCRA Permits.
● Knowledge of ICRA requirements and approval process.
● Knowledgeof JointCommissionrequirementsandguidelines.Inspect jobsite to assure the
Joint Commission statements of conditions are maintained.
● Familiarwith cultural sensitivitywithincommunity. Established a rapport with community
members and co-workers.
● Facilitate cultural, safety, and infection control classes for subcontractors
● Ability to utilize effective communication to positively influence a variety of audiences.
● Responsible for assigned project’s documentation according to the Project Directors
criteria, time, budget and quality.
● Ensured General Contractors compliance with contract documents and took necessary
corrective action to ensure objectives.
● Responsible for preparation of change order documents from beginning to completion.
Performbookkeepingand/orbudgetfunctionsassociated with the Project Administration
and Construction Functions.
● Responsible for performing administrative functions for the Project Management Team
which does not require technical engineering knowledge, assembles bid documents;
coordinates paperwork; schedules and assembles back-up documentation and follows
through until bid has been awarded.
● Responsible for monitoring job site safety and adherence to guidelines including
subs/suppliers.
● Servesasa primarypointof contact betweenthe BuildingServicesDivisionandotherareas
of the Corporation,toensure continuous and optimum conditions for construction during
the execution of construction projects on campus.

5. AssetRecovery Bureau October2005-April 2010
CustomerService Representative tofinancialclients
FieldRecoveryAgent
● SkipTracing to recoverunitsorinformationleadingtorecoveryunits.Wasable tocross
reference informationtolocate unitsina timelybasis.
● CompletedConditionReportsonall unitsbroughtontofacility.
● RecoveredvehiclesfromPolice Impound
● Providedcustomerservice toourbankingclients.Providedupdatesonaccounts,reviewed
possible locationswithrecoverydepartment.
● Assistedinthe fieldwithcameracar to locate units/information. Alsowouldspeakwithpublic
to attemptto receive informationforthe locationof individualsorunits.
● Responsible forusingsoftwareprovidesuchasMaster filestocomplete extensivesearchto
obtaininformationlocatingunits.
Fry'sFood and Drug Mesa, Arizona April 2006-Sept 2005
● Assistedcustomerswithquestionsandorconcernsregardingthe retail store.
● Front endmanager.
● Trainedcashiers.
● Responsible forassistingcustomerswithlocatingitemswithinthe location.
● Stockingvariousitemstoassure properstockwithinthe store.
● Withinthree monthsof hire,Iwas beingtrainedforAssistantFrontEndManager.
Lobo Excavating and UndergroundMesa,Arizona May 1999-September2005

6. ProjectCoordinator
Achievements:
● Able toworkfrom home forfive years
● Abilitytobe veryself motivated
● Able tomulti taskincludingworkingandbeinghome withmychildren
Responsibilities:
● Schedulingof projectswithestimator
● Obtainingmaterialsforjobsites
● Provide insurance certificates,workordersandchangestogeneral contractorincludinganynew
information
● Closingjobsi.e.warrantylettersandbilling
● Schedulinganyrepairsneededforall equipmentandmakingsure theyare maintained
Prudential Insurance CompanyScottsdale, Arizona May 1990-November1999
CustomerService Supervisor/Agent/Claims/Underwriting/collections
Achievements:
● Startedinthe mail roomand wasable to buildmycareerquicklywithinthe company.
● Abilitytobe veryself motivated
● Able tomultitaskbetweencustomerservice andunderwritingpolicies.
● Completedseries6Life insurance course andpassedtest.
● Obtainedpersonal insurance license.
● Extensive trainingincustomerservice.Wasawardedbestcustomerservice agent5years.
Eventuallybecame customerservicemanager.Alsowasrequestedtoconstructa trainingclass
and continuingeducationforcustomerservice employees.Became acustomerservice mentor
for newandexistingemployees
Responsibilities:
● Inboundcallsfrompolicyholderstoanswerquestionsregardinginsurancepolicy.
● Addingadditionalcoveragesneededwithnew purchasesorchangesinlifestyle.

7. ● Provide insurance certificates,verificationof coverage,submitclaims,approvedpoliciesfrom
fieldagents.
● Closingjobsi.e.warrantylettersandbilling