1. Joshua D. Bourassa
732 Morgan Dr.
Burleson, Texas 76028
(214) 603 – 9352
bourassa.jd@gmail.com
Summary of Qualifications
 Familiar with Java, SQL (MySQL,Oracle), and C#
 Experienced with Visual Paradigm, Eclipse (basics), and Microsoft Visual Studio
 Proficient with Microsoft Office applications
 Trained in basic Cisco Routing and Switching via Cisco Networking Academy
 Established computer networking environments in the U.S. Army, as well as part of
academic training
Relevant Skills
Operational Management
 Familiar with ERP (SAP)
 Created work schedules for security officers
 Maintained inventory and accountability of assigned personnel and equipment
 Worked with OSHA directly on various initiatives
Leadership and Training
 Completed Primary Leadership Development Course (PLDC required for promotion to
Non-Commissioned Officer, E-5)
 Positioned staff and equipment based on intelligence gained through use of information
systems
 Created and led training for subordinates
 Led specialty (job specific) training (Military computer systems and acquisition systems
setup, diagnose, and troubleshoot)
 Used written and oral communication skills to give job evaluation reports to subordinates
and status reports to senior officers
 Supervised up to 15 soldiers during peacetime operations as well as in combat situations
Related Coursework
Object-Oriented Programming:
 Wrote object-oriented (Java, C#) programs to demonstrate polymorphism, composition, and
inheritance
Advanced ApplicationDevelopment:
 Developed a multithreaded client/server application and used JDBC to connect to a database
program and read/write data from that connection
Systems Analysis and Design:
 Collaborated with team members to complete a project, which included the system proposal,
analysis modeling, and design modeling
Database Management Systems:
 Used data models, query processing (SQL), relational database design, and implementation
to complete a project within the specified time frame
Information Security:
 Addressed topics in many of the Security Domains specified by ISC2

2. Joshua D. Bourassa
Experience
Lehigh Hanson, Irving, Texas
Service Desk Analyst/Business Analyst – Summer Intern
June 2015 – August 2015
o Resolved IT service requests received through self service tickets
o Contributed to maintaining defined service level agreements (SLAs)
o Performed deskside support duties
o Imaged systems using PXE boot
o Created business process flowcharts with Microsoft Visio
o Performed and documented a gap analysis for IT asset deployment
o Presented findings to management that highlighted best practices as defined by the
International Association of IT Asset Managers (IAITAM)
o Drove the direction of IT Management on implementing an IT Asset Management
(ITAM) program by writing the discovery charter and scope items.
Schlumberger Oilfield Services, Cleburne, Texas
Diesel Technician
August 2008 – January 2012
o Diagnosed and repaired engine and electrical systems from top manufacturers such
as Caterpillar, Detroit, and Cummins
o Configured Distribution Control Unit Boards (DCUs) based on analog or digital
sensor inputs
o Installed updates to computer control modules via proprietary software
o Organized and maintained corporate and federal documentation
o Performed inspections for the Texas Department of Transportation
o Communicated with customers in order to gather information necessary for
troubleshooting
Education
University of Texas at Arlington
Bachelor of Science; Information Systems
Completed 111 hours of 122 hour program
Anticipated graduation - Fall 2015
GPA 3.3
Certifications
 Obtained CompTIA A+ certification
 Pursuing CompTIA Network+ and Security+ certifications (Security+ certification
anticipated December 2015)
 Pursuing CCNA