This document provides a summary of Sweety George's career experience and qualifications. Sweety has over 8 years of experience working for Amdocs as a Software Specialist/Expert, contributing to projects for clients such as Sprint Nextel, Clearwire, Comcast, and Telus. She has extensive experience in telecom billing, testing applications, outage management, and defect analysis. Sweety holds a Bachelor's degree in Computer Science and is proficient in technologies such as SQL, UNIX, Linux, Oracle, and web development tools.

1. SWEETY GEORGE
Permanent Address: A4-101, Rose bldg, Regency Meadows, Dhanori , Pune – 411015;
Mobile: (+91)9011074660; E-Mail: sweetygeorge14@gmail.com
Career Objective:
To prove myself as an asset to the organization by giving my complete, sincere efforts in order to fulfill
organizational goals.
Profile:
- Engineering graduate in Computer Science from Goa University in the year 2006
- 8.7 years of experience in Telecom Billing domain at Amdocs Pvt Ltd
- Having onsite work experience and customer facing.
- Experienced in executing and managing all aspects of application, defect analysis domain.
- Proficient in handling client communications to ensure timely resolution of open issues.
- Skilled to detect critical issues and work strictly as per the defined SLA.
PROFESSIONAL EXPERIENCE
Contributing to Amdocs, Pune designated as Software specialist / Expert (Aug 2007 – till date)
Client: SPRINT NEXTEL.
Sprint Nextel. Is comprehensive range of wireless and wire line communications services. It served more than 49.9 million
customers at the end of 2010 and is widely recognized for developing, engineering and deploying innovative technologies,
including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data
services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and
international push-to-talk capabilities; and a global Tier 1 Internet backbone.
Project Duration: Aug 2007 – Jan 2011
Role: Senior Analyst (DevTech family)
Also Worked in Outage Management: Jan 2011 – May 2012
Application Handled: Testing, EOD Map and other supporting applications
Responsibilities/Achievements:
 Onsite visit for business meetings and giving trainings.
 Handling Critical issues with high severity
 Worked on Oracle queries to address the application issues.
 Scripts Scheduling to run in production and follow up for errors.
 Work with the Application build and release and co-ordinate with the release management
 Defect Reporting and Verification after fixes.
 Manual Sanity checks of all Parent Online streams.
 Monitoring daemons and making sure all SLAs are met
 Work with development and pre-prod team.
Client: CLEARWIRE
The company is building the first, nationwide 4G mobile Internet network, bringing together an unprecedented combination
of speed and mobility. Sprint Nextel Cooperation being one of the leading investors.
Role: Senior Analyst (DevTech family)
1

2. Responsibilities/Achievements:
 Awarded Gem of Month
 Part of the Soft launch of the project
 Documentation
 Map execution and job failure handling
 Ticket handling
 Execution of scripts
Client: COMCAST
Comcast is the largest cable operator, home Internet service provider, and third largest home telephone service provider in
the United States, providing cable television, broadband Internet, telephone service and home security [in some areas] to
both residential and commercial customers
Project Duration: May 2012 to present
Role: Tier 2.5(Dev Tech)(Expert)
Responsibilities/Achievements:
 Focal point
 Billing execution and Fixing rejects
 Handling job failures
 Investigating errors and fixing them
 Ticket handling
Client: TELUS
TELUS is a Canadian national telecommunications company that provides a wide range
of telecommunications products and services including internet access, voice, entertainment, healthcare, video,
and satellite television.
Project Duration: Jan 2014 to present
Role: Tier 2.5(Dev Tech) (Expert)
Responsibilities/Achievements:
 Focal point
 Ticket handling
 Defect Management
 Rewards and Recognition received for good performance
 Spot Award received for efficient ticket resolution
 Bonus received for efficiency and ticket count reduction
2

3. SKILLS
Languages: SQL (Sequential Query Language)
Technology: UNIX, Linux, Oracle
Web Technologies: HTML
Tools: Clarify, UTS, Toad
ACADEMIC CREDENTIALS
 B.E in Computer Science from PC college of Engineering, Goa in the year 2006.
 Senior Secondary from DVHSS, Goa in the year 2002.
 Secondary from St. Therese’s High School, Goa in the year 2000.
PERSONAL DETAILS
Date of Birth : 14th
June 1984
Husband’s Name : Binny Jacob
Marital status : Married
Passport number : G7238720 (US Visa valid till Jun 2020)
Nationality : Indian
Languages : English, Hindi, French, Malayalam
(Sweety George)
3