1. Joseph F. Giuffre
84 Cross Street Malden, Massachusetts 02148 (781) 502-8774 jfsegiuffre@verizon.net
SUMMARY
High-energy, confident professional with an infectious enthusiasm for Technical Support Field
SKILLS & ABILITIES
Networking
 TCP/IP & LAN/WAN Protocols
 Network Technology
 Network Systems Management
 Network Development
 GUI Applications
Operating Systems
 Windows 2003/7, XP
 Windows Server 2003, 2008 / Exchange
2007, 2010 / Citrix
 MAC OS 10.7, 10.8 Mavericks, Yosemite
Hardware
 Install, configure, troubleshoot and repair
 Cisco routers and Servers Installation,
testing IOS and REM
 VMWare 4,6,8 and Fusion
Software
 Microsoft Word, Excel, PowerPoint,
Access, Outlook, Publisher, Visio
 MAC Outlook, Word, PowerPoint, Excel,
Access, Outlook, Adobe Photoshop
 Biometrics, Aware, VMWare
Technical Support/Customer Service
 Troubleshoot hardware/software
 Troubleshoot network connectivity
 Troubleshoot VMware applications
 Software installation support
 VPN, RDP, WDS
 Phone and e-mail support
 Documentation
Development
 SQL database
 Microsoft Access
General
 Strong written and oral communication skills
 Team building
 High level customer service
 Problem Solving
 Reliable
 Security Clearance (Secret)
EDUCATION:
ITT Technical Institute – Norwood, Massachusetts September 2013 – March 2015
Bachelors of Science in Information Systems Security
 GPA: 3.93
 Recipient of several Highest Honors Awards and several perfect attendance awards
ITT Technical Institute – Norwood, Massachusetts March 2011 – March 2013
Associate of Applied Science Degree in Information Technology - Computer Network Systems
 GPA: 3.95
 Recipient of several Highest Honors Awards and several Perfect Attendance Awards
IT EXPERIENCE
Network Administrator - Zenith - Corinthian Colleges Oct 2013 – Present
 Trouble-shooting 2003, 2008 Servers, print servers, RDP user lockouts
 Trouble shoot printers and scanners
 ManageEngine, (Netflow), IP Phishing, monitoring and packet tracing
 Used a AES 128bit and 192bit encryption, RSA encryption token
 Provided technical and help desk support for students and administration personnel
 Advanced experience with Microsoft desktop Operating Systems (XP, 7)
 Adding users, computers, domain and trusts to Active Directory, DNS VTN (VPN)
 Trouble-shoot MACs, on the desktop and network side for users and end users
 Deploying Computer in correct forest Levels, DNS, VBS, security
 Archiving administration files and teaching them how to save them for future references
 Worked heavily with VMware version 4 and 6 to test applications and software before release
 Used Fusion for MACs for students to load and test applications
 Part of a team with a 400 IT team to support 80,000 employees and students, tech support
 Deploy new schedule data, announcements, events, charts, configurations to laptops and mobile
devices within Microsoft Exchange
 Inventory of peripherals, nodes, Cisco, Cisco Jabber, VPN Any-connect
 Working towards a network+ certification
Network Systems Tech (Randstad - Client) Mar 2013 – Aug 13

2. Massachusetts General Hospital
 Information Systems Computer Analysts
 Inventory of peripherals, nodes, Security
 Updating Images, Migration from Windows XP to Windows 7
United States Armed Forces Mar 1998 – May 2011
Information Technology Liaison- Afghanistan Jun 2006 – Dec 2011
Liaison to Military Police and Joint Coalition Forces
 Trouble-shooting 2003, 2008 Cisco Servers and Routers, print servers, RDP user lockouts
 Troubleshoot cisco and shortel VOiP phones and microns star-receivers.
 Advanced experience with Microsoft desktop Operating Systems (XP, 7)
 ManageEngine (Netflow), IP Phishing, monitoring and packet tracing
 Used a 128bit and 192bit encryption, RSA encryption
 Deploy new schedule data, announcements, configuration and other items to vehicles and other
distribution points
 Provided technical/help desk support to military personnel and high ranking officers
 Resolved password issues, security access privileges, confirmed eligibility to various databases and
programs for security access based on individuals’ security clearance level
 Unlocked user logs-ins for soldiers and for civilian contractors within the cisco call center
 Networked Linux and Microsoft Office Suites for Armed Forces and Foreign Coalition Forces
 Worked heavily with VMware version 4 and 6 to test applications and software before release .
 Built servers and applications on VMware to use in conjunction for testing before going live
 Biometrics Automated Toolset System (BATS), uploading using VTN, now we use VPN
 Managed a group of 30, part of 700 men and women team
 Used Access database to screen users for proper IT Security Clearances.
 Used Aware Biometric Software to upload foreign nationals, retina iris scan for BATS system
 Repair Biometric systems and computer management secret system for authentication.
 Update Geographic Information System maps and stop announcements.
 Inputted data into a server to upload to other countries on a secure network for accountability
 Honorable discharge received
Information Technology Training Manager, Natick Soldiers Systems Center May 2003 – Dec 2004
 Secret Clearance with Courier Privileges
 Set up DOD infra-red network system security system to link with mobile devices
 Installed monitors, desktops, keyboards, printers, software and security
 Biometrics Automated Toolset System (BATS)
 Used Aware Biometric Software to upload foreign nationals, retina iris scan
 Authorized user privileges for CAC Card Reader tied into cisco servers and routers
 Processed confidential immigration paperwork for Local Nationals