1. Curriculum Vitae
Amit Tiwari
Jagram Sarpanch Colony, Palla No.1, Faridabad, Haryana 121003
9871302437
mttiwari718@gmail.com
Carrier Objective
To be a part of organization which offers me an opportunity to continuously learn, evolve myself and
contribute for organization, such that my growth along with organization is linked to that of
organization and to be an asset to the organization.
Summary  Working in System & Servers in windows environment.
 Basic knowledge of linux systems and servers.
 Technical responsibility for the procurement, installation, upgrading,
operation, control, maintenance & effective use of IT components and
monitors their performance.
 Proactive and Fast learner, with strong communication and leadership skills.
 Ready to take responsibilities for actions and outcomes and persist despite
obstacles.
Education Masters Degree in Technology (M.Tech)
In ICT (Software Engineering)
Gautam Buddha University, Greater Noida, U.P
2014
Bachelor Degree in Computers Application (B.C.A)
Dr. Ram Manohar Lohia Avadh University
On campus, Faizabad
10+2 with P.C.M
M.G.S Inter College, Sultanpur, U.P
2011
2008
Microsoft Certified Professional 2016

2. Experience
Since July 2014 to Till Date:
 Current Organization: Wipro Infotech
 Project Name: WAISL
 Duration: July 2015 to till date
 Client Location: IGI Airport , New Delhi
 Designation: Desktop Support Engineer
Duties and Responsibilities
 Administration, Monitoring, Disk Space Management, Ensuring Data Security and
Access Control, Troubleshooting of Network issues, Correctness & Functionality.
 Installing, Configuring and Hardening of Windows 2008 / 2012 Servers.
 Installing, Configuring and Managing AD / DHCP / DNS Services.
 AD Replication monitoring and regular health checks to be performed.
 Creating Group Policies and implementation as per standard procedures.
 RAID Configurations and Disk management utilities tools.
 Monitoring the server performance based on CPU, RAM and system drive space
utilization.
 Troubleshooting the technical problems within the SLA.
 Perform Security Health Check of Windows servers and other compliance related
activities.
 The setup and maintenance of new infrastructure of Windows 2008, Windows 2012
Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.
 Configuring and Maintaining Windows Clustering on windows 2012.
 Configuring & installing of various type of application related Flights.
 Incident Escalation and Progress Monitoring.
 Handling Sev2, Sev3 Incidents reported by automated alerts.
 Handling Sev2, Sev3 Incidents reported by customer.
 Incident Escalation and Progress Monitoring.
 Monitoring of DHCP Scopes.
 Monitoring of DNS Resolution.
 Install of OS, Tooling, Backup Software, system management components.
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3.  Previous Organization: Dynacons Systems & Solutions.
 Client Location: J.M. Baxi Group
 Duration: Jul 2014 – July 2015
 Designation: Desktop Support Engineer
Duties and Responsibilities
 Administration, Monitoring, Disk Space Management, Ensuring Data Security and Access
Control, Troubleshooting of Network issues, Correctness & Functionality.
 Resolving and Handling queries related to User’s PC.
 Monitoring the system performance based on CPU, RAM and system drive space utilization.
 Creating/deleting users and Service accounts in the Active Directory and providing the
access.
 Troubleshooting the technical problems within the SLA.
 Maintaining & configuring MS-outlook 2007, 2010, 2013.
 Configure & troubleshoot printer.
 Taking VIP Calls.
 Networking (Domain & workgroup) related issue.
 Wi-Fi related issue.
 Mobile Support (Data Backup, Email configuration, Software updates) for A
 PC Assembling and Disassembling.
 PC Maintenance and troubleshooting.
 Troubleshooting across wide array of application encompassing Operating System, Hardware
Platform, Network and Software.
 Administering Internet Services and Internet Usage.
 Installing and configure software like M.S. outlook, Antivirus, Data Backup client, etc.
 Arrange Video Conferencing (WebEx, Skype).
 Take Remote calls.
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Certifications
 Microsoft Certified Professional
 Cloud Computing Certification
 ITIL by Wipro Infotech.
 Virtual training on Oracle 11g by Wipro Infotech.
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4. Technical Proficiency
 Windows Server Administration (2008 and 2012)
 Windows operating systems Administration (Windows Xp, Windows Vista, 8, 10)
 Linux Server Administration (Ubuntu)
 Linux Operating Systems Administration (Red Hat, CentOs, Ubuntu)
 Basic Routing and switching installation.
 Firewall Installation and management (Cyberoam)
 Creating/deleting users and Service accounts in the Active Directory and providing the
access.
 Installation and configuring the DNS, DHCP, WEB, PRINTER, FILE servers.
 Data Backup (Retrospect)
 IP Addressing and Sub netting
 Server hardware troubleshooting and maintenance
 TCP/IP Network Troubleshooting
 Hyper – V / VMware
 ITIL Process
Personal Information
 Name : Amit Kumar Tiwari
 Father’s Name : Mr. Ashwani Kumar Tiwari
 Nationality : Indian
 Language Known : Hindi, English
 DoB : 23 July 1990
 Passport No. : N2120056
 NSR ITPIN : 831121304962
 Hobbies : Playing Chess, Riding Bike during rain.
I hereby declare that afore mentioned information is true to my knowledge.
Date : Amit Tiwari
Faridabad