1. 1JONATHAN D. MONTAG
35 E Fifth Ave Berea, Oh 44017
Home (440) 239-1840 Cell (216) 965-3566
jonathanmontag@sbcglobal.net
PROFESSIONAL SUMMARY
Dynamic and people oriented self-starter with 5 years of Quality Assurance testing, Business enablement system and
compliance testing , over 9 years of credit underwriting of business, consumer loans, credit cards, and mortgage refinancing.
Nine years of risk analysis and account mitigation. Two years of collections experience in credit and consumer loans. Eleven
years of management, inventory control, and production planning.
PROFESSIONAL HISTORY
BRANDMUSCLE 11/13 to Present Cleveland, OH
-Quality Assurance Analyst – 11/13 to Present
Responsible for the review of Specification documents for Proprietary Software upgrades. Created test plans to ensure all
areas of the Specification documents were tested and create bugs in Bugzilla tracking software. Provide Level of Expertise
(LOE) for projects assigned, by reviewing Specification documents. Configure software to meet requirements developed on
software to match changes completed by IT. Provide feedback to both IT and Business Analysts which ensure positive
customer interaction with software.
• Promoted from Quality Assurance Tester in August 2014
• Received several commendations in regards to testing upgrades for clients
• Trained on HP UFT and ALM software
• Mobile testing of both iOS and Android software
• Participated in all off hour software upgrades
BANK OF AMERICA 1/02 to 10/13 Beachwood, OH
-Mortgage Underwriter, HARP, 11/12 to 10/13
Responsible for the evaluation of refinance applications, for the HARP program. Complete research required to validate
qualified borrowers for refinance through research of borrower payment history and evaluation of the complete mortgage file.
• Achieved top 3 overall underwriter across the enterprise every month
• Received several commendations from peers and management
• Assisted management with communication of program changes and enhancements
-Business Enablement Task force, OMNI 5/11 to 11/12
Responsible for creating and executing test scripts in UAT testing environment. Performed regression testing and reported
defects prior to implementation in production environment. Assisted in finding the solutions to the defects by testing all
scenarios related to the defect. Worked with on-line banking teams to identify and assist in the solution of several defects.
Became touch point in the creation, testing and implementation of integrated releases within OMNI, and OLB production
environments. Assisted with implementation of all software releases and upgrades, until implementation and integration was
completed, often requiring additional hours.
• Assisted in Training of new Task Force Associates
• Participated in Monthly OLB Enhancement meetings.
• Participated in Creation of Automation of UAT scripts, which will be used for cost savings in Business Enablement,
including the creation of UAT scripts from HLD/LLD documents
• Participated in Defect calls for UAT defects, worked with Development teams to resolve defects
• Created scripts to enhance UAT testing through Automation testing
-Consumer and Business Card Credit Analyst 11/03 to 5/11
-Customer Assistance 1/02 to 11/03

2. Outside of Bank of America work experience
GLAVIN INDUSTRIES, INC. 11/99 to 9/01 Solon, OH
Outside Sales Representative
DALLAS SHOE CORPORATION 7/99 to 11/99 Cleveland, OH
Store Management
TOYS R US 4/95 to 7/99 Cleveland, OH
Store Management
AMERICAN EAGLE OUTFITTERS 1992 - 1995 Cleveland, OH
Store Management
KINNEY SHOE CORPORATION 1985-1987 Part-time 1987-1992 Full-time Plattsburgh, NY
Store Management
EDUCATION
General Education (Two Years)
California University of Pennsylvania
Butler County Community College
Bank of America Education
Introduction to Excel
Introduction to PowerPoint
Customer College
Thinking Things Through
Interviewing Skills
Credit Card Industry
Toys R Us Seminars
Effective Management Skills
Dealing with Conflict
Recognizing Alcohol and Drug Abuse
Performance Appraisals
Dealing with Performance Problems
Diversity Training (two part class)
Kinney Shoe Corporation Seminars
Customer Responsive Selling I & II
Avoiding Sexual Harassment
References furnished upon request