1. Jhonatan Alberto Lopez Rodriguez
Tel: (502)30422724 | Email: jalopez.61190@gmail.com
Information
AGE:
· 25
MARITAL STATUS
· Married
NATIONALITY
· Guatemalan
ID
· DPI: 2374112370101
AMERICAN VISA AVAILABLE
Education
BACHILLERATOEN DIBUJO TECNICO | 2007 | YULIMAY PC
BUSINESS ADMINISTRATION | 2015 | GALILEO
· Currently going through first year.
Skills & Abilities
PROJECT MANAGEMENT
· Have grasped the scope and objectives of projects; recognize the roles and responsibilities of others. Use PM tools to
stay on track and become an effective member of a cross-functional regional team.
· Have been Project Manager for Guatemala in 2 LMS projects. Have managed the production and development of
projects across 4 different Regions. Managed over 5 different country primes into working together to deliver as
needed.Have lead meetings, calls and reunions managing different projects with big teams and having to deliver and
delegate.

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· Have been acting as project manager for Xerox for the past 6 months from a printing technology perspective.
SALES
· Have been Lead into selling the company’s services to externalclients and having them acquire them.
COMMUNICATION
· Perfect client communication/relation. Have participated in over 10 projects having direct with our clients and have
learned to manage our clients. Have been the face of the company in certain projects, was sent to Vancouver, Canada
and Las Vegas (2013) torepresent the company for critical project implementation.
CRITICAL THINKING
· Approach problem solving logically, research options, avoid biases and focus on meaningfuldata todraw the right
conclusions—even under pressure
LEADERSHIP
· Have leaded a team of 3 into accomplishing our goals and projects. Have worked in putting together, guiding and
leading a team to develop and deliver our services.
· Set priorities,delegate and motivate people,coach them to become top performers and communicate objectives
and goals.
· Have taken leadership courses via online platform (Skillport) and instructor lead to help acquire more technique and
increment y knowledge.
FAST LEARNER / WILLING TOLEARN
· Very fast learner, not anyone has this skill. Very usefuland I am not afraid of challenges and newprojects. I investigate,
learn and implement as necessary. Always looking for something new to learn.
CSS
· Have some CSS managing and editing skills. (Give me internet access and can deliver anything)
HTML
· Have some HTML knowledge. (Give me internet access and can deliver anything.)
PHOTOSHOP
· Have intermediate skills. (Give me internet access and can deliver anything.)
ILLUSTRATOR
· Have intermediate skills. (Give me internet access and can deliver anything.)
CMS
· Have advanced Drupal skills. Can delivery web pages / Knowledge Bases. This skill can be used to have a data base to
have/host the client’s processes, procedures,guidelines and checklists to help aid the CSR’s and give accurate
information to clients and maintain adherence to procedure. (Give me internet access and can deliver anything.)
WEB DESIGN
· Have a very good eye for Web Design. As I learned to use the tools and have the instinct for look and feel.Have the
intuition for friendly user platforms and intuitive.
LMS
· Experience working with 2 LMS, eFront and Success Factors. Have done the Planning, Organization, delegation,
development and implementation for both since 2012.

3. Page 3
Experience
CUSTOMER SERVICE REPRESENTATIVE | TRANSACTEL | MAY2008-MAY 2009
· Provided excellent customer service and problem resolution to our clients. Was top performer for 4 consecutive months
until I reached my promotion to staff.
KNOWLEDGE BASE DEVELOPER | TRANSACTEL | MAY 2009 – DECEMBER 2001
· Was in charge or developing Knowledge Bases for our various internal clients. I was a key factor to bringing innovation
to our services provided.
KNOWLEDGE BASE AND LMS ADMINISTRATOR | TRANSACTEL | OCTOBER 2012 – OCTOBER 2014
· Became the administrator/lead for needs analysis, development,implementation and delivery of our Knowledge Base
to the clients. I have been also acting as “Project Manager” for 2 of the company’s biggest projects in LMS (Learning
Management System).Currently I am the Lead for needs analysis, development,implementation and delivery for the
LMS across 4 different regions(Guatemala,ElSalvador, Nevada,Philippines)
VIRTUAL SALES ADMINISTRATOR | XEROX | OCTOBER 2014 – CURRENT DATE
Lead of the logistic and sales area from a Xerox perspective supporting Citibank and the State of Louisiana for all of the
United States.. Responsibilities include:
 Offering and processing newsales opportunities for over 500 sites.
 Following up on existing contracts to make sure we have met customer satisfaction.
 Creating business proposals on a weekly basis
 Daily customer interaction and leading calls.
 Being the Xerox face to a large corporation from a technology perspective.
 In charge of a whole business cycle: From selling, to getting the proposal, to processing the orders, implementing
and post implementation support.
 I need to guarantee the printers get shipped out, contact the carriers and schedule delivery
with customer. I need to guarantee the device is delivered within the promise date and
provide support if not.
IN THE PAST YEAR I HAVE BEEN ABLE TO ACHIEVE THE CLOSING OF OVER 200 CONTRACTS WHICH GENERATED
OVER $500,000 IN REVENUE FOR THE COMPANY.
Personal References
JOSE ALBERTOLOPEZ RODRIGUEZ
· 43743311
CINTHIA CARDENAS
· 41908912
KEITH ALVAREZ
· 58259587