1. Objective
Stay current and relevant in a fast paced career field. Enjoy my work, Learn as much as possible about
every aspect of legacy and emerging technologies, and become very skilled along the way.
Strengths and Skills
PROGRAMING
Languages | Degree of proficiency (Novice, Intermediate, Advanced,Expert) | Years Experience
- CSS3 | Expert | 5+
- HTML/5 | Expert | 5+
- JavaScript | Expert | 4+
- JavaScript Frameworks (jQuery,AngularJS,NodeJS) | Advanced | 4+
- VBScript (Classic ASP) | Expert | 5+
- ASP.Net | Intermediate | 3+
- PHP | Intermediate | 3+
- ActionScript | Advanced | 2+
- SQL (MySQL, SQLServer) | 2+ | Intermediate
COMMUNICATION
- Work one on one and in teams with co-workers and clients to create real-time solutions for client
requests
- Experienced phone support,as well as prioritizing and managing request queues.
- Worked closely with every new hire in support and front-end departments to train them into their
full position, as well as cross train and specialized training to progress them and further their skill
set
- Continual work with 3rd Party Entities to setup integration with our Services and Platform, as well
as tracking development and other related request items with third parties till completion
- Experienced in interdepartmental communication on task and project management
MANAGERIAL
- Currently Acting Team Lead Manager working Remotely - 40+hrs/week
- Manage a team of 10 - Tier1 Support Agents
- Manage a team of 4 - Tier2 Support Agents
- Train Team Leads and Every New Hire
- Worked directly with my department head to create new work flows and outline new departments
in a fast growing Tech Company
- Outlined new procedures for daily tasks, trained staff on those procedures,managed the
implementation of the procedures
- Manage E-Mail Servers and E-Mail Services
- Name Server Management (DNS) and DNS Team Overseer/Management
- Manage Web Server (IIS 6.0)
- Tier1 and Tier2 (escalated) Project Management - Organize Projects, Assign Projects to Agents,
train Agents on appropriate procedures, follow up with agents on deadlines, assist where needed.
- Help determine disciplinary actions for conduct necessitating it (Habitual Tardiness,Failure to meet
deadlines on a continual basis,Inability to properly manage time, etc..)
- Manage Employee sick time requests and inform other agents ofdaily attendance.
Andrew (Andi) S. Ruda
+1-971-273-9475 andiruda@gmail.com 61535SHWY 97 STE9-643BEND,OR 97702

2. - Maintain metric on employee performance and attendance as well as time management to assist
dept. head with 90 day and Annual Reviews, as well as overall department management.
- Microsoft SQLServer - Grab Data-sets for project support and other development and support
related tasks.
Experience
SENIOR SUPPORTTEAM LEAD, DEALER SPIKE LLC, OREGON/REMOTE — 2011-PRESENT
Manage and maintain 10 Tier1 Support agents,and oversee team lead training for Tier1, as well as
Manage and oversee 4 Tier2 (Senior Support) agents.Support Project Management. Server
maintenance and management.
WEB DEVELOPER, FREELANCE, REMOTE - 2006-PRESENT
Build out and maintain custom websites per clients agreed upon mockup. Work with clients to grow
their site and drive more traffic to their site.
Education
High School Diploma with some college. Most of my skills are self taught. I have pieced togethermy
technical knowledge from years of experience. I have studied different subjects and taken college
courses in the US and Australia. The experiences I’ve had taught me valuable life skills. Not just
relating to people like myself, but others of other cultures and others of varying social and economic
backgrounds.
References
Jason Calloway – Dealer Spike Support Dept. Head
Phone: 971-235-6112
Jesse Tacedena – Good Friend
Phone: 503-507-1918
Tim Davis – Good Friend and Pastor
Phone: 503-508-4757