JSS Summer Intern Perf Review Form 2015_John Lau_Final (1)

1 JSS Summer InternPerformance ReviewForm
Performance Review Form
For
JS&S Summer Intern
Mr. LAU Kwan Kit, John
JS&S Summer Intern Performance ReviewForm

PRIVATE & CONFIDENTIAL
To be completed duringa review by the Intern and their directsupervisor.The completed and signed document is then
forwarded to JS&S Leadership Development team.
Pleaseensure you have read and understood the key performance areas and the ratingdefinition and haveprepared
thoroughly before beginningthe feedback discussion.
Intern’s Name: Lau Kwan Kit, John
OperatingCompany: Hong Kong United Dockyards Ltd.
Department: Salvage and Towage Division
Supervisor’s Name: Tang Ka Kit
Review Date: 21 August 2015
Review Period: 6 July – 21 August 2015
Countersign by Reviewer
(Mentor/Supervisor)
Countersign by Intern
Name TANG Ka Kit LAU Kwan Kit, John
Position Operations Manager, HKST Summer Intern
Signature
Date 21.08.2015 21.08.2015

Instructions for intern to complete this Performance Review Form:
Step 1 - Retrieve the work goals as previously agreed with your supervisor atthe beginning of the internship.
- Transfer agreed work goals to PartI of this form.
- Reflect on your performance againsteach goal,competency and Swire Value for the period, under parts
I – III,and rate usingthe ratingscaleprovided. Pleaseprovidewritten comments to support each rating,
where appropriate.
- Complete partIV with any additional comments relevant to the internship period
Step 2 - Pass your completed form to your supervisor for their review and input.
- Arrange a meeting with your supervisor to discuss your performancefor the period.
Step 3 - Discuss with your supervisor your performance,duringthe internship period,against:
o Your agreed work goals,
o Core competencies and
o The Swire Values
- Ask your supervisor for their feedback and shareyour thoughts.
- Any difference in views should be openly discussed with real examples quoted, wherever possible,to
support.
Step 4 - Leave the form with your supervisor for their written comments and ratings
- Supervisor completes the form
- Submit the completed and signed form to JSS

PART I – Work Goals
Goals arethe key to aligning an intern’s efforts with the business needs. Pleasereview and rate, usingthe ratingscalebelow,
the intern’s achievement of their Goals as established and agreed at the beginning of the internship period.Pleaseprovide
supportingcomments when and where appropriate.
Work Goals Rating Scale:
CE Clearly Exceeds
MR Meets Requirements
FM Fails to Meet Requirements
Goal 1:
Gain the knowledge of the harbour towage industry in Hong Kong, the harbour and seagoing towage business of Hongkong
Salvage& Towage (HKST). Work in the HKST’s Operations Department and learn how the routine and ad-hoc towage
operations areoperated and controlled,as well as understand the ship-shorecommunication channels and
documentation.
Time: 6 July – end of internship
Comment by intern:
My activities and tasks included:
 Had a tour on a harbour tug to witness various harbour towage operations
 Conducted Tug Condition Survey and completed report about the tug’s maintenanceand
housekeeping status.
 Assisted tug operation controllers in Operations Department for tug and crew deployment.
 Received towage serviceorders from clients and made data entry into the Department’s
computerized tug operations management system
 Checked the tug movement data with the Towage Reports submitted by tugs, produced daily tug
movement report
 Tracked the movement path of a typhoon affected Hong Kong and gave regular reports to the
Operations Manager.
 Translated company’s circulars fromEnglish to Chinese and distributed them to the tug fleet.
 Furnished port clearanceformalities with Hong Kong MarineDepartment for seagoing towage
voyages.
 Gave analysisour Tug fleet’s utilization and compared with other tug operators’utilization.
 Drafted a presentation to management about the direct costs for providingan ad-hoc harbour
towage operation.
Rating
CE
Comment by supervisor:
Mr. Lau has gained all the necessary knowledge within the first2 weeks. Duringthe internship we have
revised his work goals plan to includethe ad-hoc harbour and seagoingoperations,and have found him
quick to grasp new knowledge and information.
Rating
CE

Goal 2:
Find out feasiblesolution(s) for improvingthe accuracy of communication between ship and shore(our harbour tugs and
tug operation control centre) and to write up a proposal to the management.
Time: 17 July – end of Internship
Comment by intern:
My tasks included:
 Discussed with tug operations staff and tug crew to collecttheir views about the current ship-shore
VHF vocal communication system and summarized the findings.
 Proposed a digital ship-shoretext communication systemusing mobile phone network as a
supplement to the existingsystem.
 Drew up a diagramto describethe layoutof the new system.
 Met and discussed with a radio-communication serviceprovider aboutthe functional requirements.
hardwareand user interface design of the new system.
Rating
CE
Mr. Lau planned and executed the discussion sessionswith our staff/tug crew and with the external service
provider.More importantly he drew up a descriptivediagramaboutthe new system in a professional
manner which has impressed our management, as a resultthe system development proposal was approved.
Rating
CE
Goal 3:
Develop the capital and operating costbudget for the new digital communication systemand submit to management for
management approval.
Time: 17 July – 7 August 2015
Comment by intern:
My tasks included:
 Selected appropriatehardwarefor ship and shoreuser terminals and backbone server
 Further negotiated with the serviceprovider and sought the pricequotation for software
development and hardwareinstallation.
 Designed user graphical interfaces on the user terminals for presentation to the software developer
 Wrote up the capital and operating costbudget for presentation to management.
Rating
MR
Mr. Lau fulfilled the above task goal. This is the firsttime that Mr. Lau to draft a costingbudget in a
professional formatand he learntsuch new knowledge from readingvarious financial textbooks and
internet.
Rating
CE
Goal 4:
Develop the Key Performance Indicators for continual measurement of tug fleet operational performanceand for

presenting to management for internal control and clients as a marketingtool.
Time: 3 Aug – 12 Aug 2015
Comment by intern:
 I searched various business/shippingwebsites to learn aboutthe concept of KPI,
 The harbour towage is a nichesector of shippingindustry and I found the popular KPIs used by
shippingcompanies cannotbe applied to HKST’s case,
 Therefore I have modified some KPI measurement to suitour needs and gathered statistics of past
period and calculated some “sample” numerical KPIs for presentation to management for adoption.
Rating
CE
This is a new work goal added after the commencement of internship. Mr. Lau combined his knowledge of
KPI concepts and his understanding our harbour towage operations for setting appropriateKPIs for
measuringour performance. Finally two out of four of his suggestions were adopted. Mr. Lau was capable
to apply the newly learnt conceptual knowledge into the real world.
Rating
MR
Goal 5:
Act as tug operations controller for deployingtug and crew for deliveringharbour and seagoingtowage services to clients .
Time: 17 Aug – 21 Aug 2015
Comment by intern:
My duties included:
 Received towage serviceorders from clients and assigned such towage jobs to the appropriatetugs.
 Monitored the execution of the towage jobs and received the final reports fromthe tugs.
 Developed duty roster for tug crew and distributed to the crew.
 Forecasted tug fuel consumption and stock quantity and arranged timely fuel bunkering.
 Communicated with our Technical Department for arrangingtug out of servicefor survey purpose.
Rating
CE
Again, this is a new work goal which is not included in the original plan in order to “test” Mr. Lau’s leadership
capability. Throughout this process heapplied the harbour towage knowledge learntin the earlier stage. At
firsthe appeared to be rather hesitantbut he quickly learned our ways and became more confident in giving
instructions to tug crew.
Rating
CE
Pleaseprovidean overall assessmentof the intern’s performance againstthe established Goals.
(Pleasetick the appropriatebox)
Overall, Clearly Exceeds Overall, Meets Requirements Overall, Fails to Meet Requirements
√

PART II – Competencies:
Pleasereview the intern’s performance againsteach core competency usingthe ratingscalebelow.
Rating Definition
TS Towering
Strength
Even the best people may have only a few towering strengths, and some very good people have none.
The intern is outstandingin this area,a model, one of the best you’ve ever seen – people might seek
out this person for guidancein this area.A rareskill;a gift;anyone who knows this person well would
rate this as a “Towering Strength”.
T Talented The intern has notablestrength in this area; better than most. The intern could be a good example in
this area.Might select this person for a team justfor this special talent.A clear majority of people who
know him/her would agree with this rating.
S Skilled The intern does what is expected. If everyone performed this well on key skills,theorganization would
be competent and successful.
W Weakness Almost everyone has a few of these, i.e. not always up to standard on everything. The resul ts have
fallen short,and opportunities have been missed because of this weakness. The intern can work to
improve this competency. With normal development, this could be raised atleastto “Skilled/OK”.
SI A Serious
Issue
There is a serious,pressingneed to improve this area; itis hurtingperformance. The intern doesn’t
understand this area, doesn’t accept the need, or doesn’t know what to do about it. Almost everyone
who knows him/her would agree with this rating.
DK Don’t
know
You haven’t seen enough to judge or haven’t known them longenough. This is an untested area for the
intern.
NA Can’t Rate
Clearly
The intern’s behavior in this area is very mixed – some good, some bad.The intern’s inconsistency in
this area makes itimpossibleto rate clearly.
Core Competencies
1. Problem Solving - Takes a broad perspective to solve problems effectively and creatively
 Uses rigorous logic and methods to solvedifficultproblems with effective solutions
 Probes all fruitful sources for answers
 Can see hidden problems
 Is excellent athonest analysis
 Looks beyond the obvious and doesn’t stop at the firstanswers
Comment by intern:
 One of my tasks was to understand the current ship-shorewireless voicecommunication system
and to find out its limitations.
 I raised various and possiblesolutions of solvingthe limitations,includingthe introduction of new
ship-shoredigital text communication system
 Then I analysed theadvantage and the disadvantageof the new system
 I estimated the capital and running costs and maketimeline of implementation
 I also studied the alternatives of system installation i.e.hire-in the server vs. own the server.
Rating
T

Mr. Lau learned the casequickly. He was capableto analysethe problems of the existingsystem and to
propose his solution to the management. He is talented in producing graphical presentation:he had drawn a
diagramshowing the new digital communication systemthat had impressed our management.
Rating
T
2. Planning & Organising - Takes a structured approach to managing tasks
 Can organizeresources to get things done
 Always punctual;uses resources and time effectively and efficiently
 Sets objectives and goals
 Breaks down work into process steps
 Develop scheduleand task/people assignments
 Concentrate his/her efforts on the more important priorities
Comment by intern:
 I was always punctual and submitted my works on time.
 I finished all theworks in a detailed and organised format: e.g. a spreadsheet for presentation of
the timeline and the direct costs of an ad-hoc harbour towage operation includingcrewovertime
wages and fuel consumption cost.
 Meanwhile I acted as a tug operation controller which requires to allocatetasks to the harbour tug
fleet and communicated with tug crew for assigningsuch tasksand received reports from tugs
after completion of the tasks. My communication had to be in neat and clear manner.
Rating
S
Mr. Lau’s punctuality was perfect and managed to submithis works before the deadline. Being a Business
degree student he understood basic concepts of costaccountingand was capableto produce a nice report
about the costingof the harbour towage operations.
After 6 weeks of familiarization aboutour harbour towage business,we assigned Mr.Lau a roleto control
our harbour towage operations and to develop tug crew duty roster. In overall,Mr. Lau was ableto handle
these tasks in an organized manner. Our harbour operations arealways dynamic and he could switch his
attention and efforts to deal with high priority/urgentmatters.
Rating
S
3. Interpersonal Relations - Relates and communicates well with all kinds of people
 Is easy to approach and talk to
 Can be warm, pleasant,and gracious
 Builds rapportwell
 Is a good listener
 Builds constructiveand effective relationships
 Is seen as a team player and is cooperative
 Easily gainstrustand supportof peers
Comment by intern: Rating

 I have builtfriendly relationship with colleagues and superiors,and haveparticipated in after-
office-hour team building activity with my all fellowcolleagues.
 Throughout the internship I kept communicatingwith my colleagues both on ship and shorefor
gathering information and opinions I needed. I received positivefeedback from them.
T
Mr. Lau was cheerful and conscientious teamplayer. He has builtup good relationship with colleagues both
in office and onboard vessels. They areeager to talk and shareexperience with them.
Rating
T
4. Leadership Potential – Leads with enthusiasm, humility and a genuine regard for others.
 Lays out work in a well-planned and organized manner
 Maintains two-way dialoguewith others on work and results
 Is a clear communicator
 Practices attentive and activelistening
 Understand why others do what they do
 Quickly admits flaws and mistakes
 Is authentic, modest and self-effacing
 Respects the views of others
Comment by intern:
 Throughout the internship I kept askingquestions aboutharbour towage business and operating
environment.
 I have clearly planned and organised my work scheduleand completed my tasks on time.
 For developing the Digital ship-shoretext communication system, I collected and consolidated the
views and requirements from tug crew and management staff. I have set a projecttime schedule
and liaised with the software developer about our requirements and to ensure they would submit
the pricequotation on time.
 I made some mistakes whileundertakingmy roleas tug operations controller and expressed my
apology to my colleagues. I listened to my colleagues’suggestion before makingdecision.
Rating
S
We assigned Mr. Lau a role of tug operation controller to manage the harbour tug fleet and crew
deployment in order to test his leadership qualities. Planningand communication areessential skills for
fulfilling this task. From this task he shows leadership potential.
Rating
S
5. Agility - Learns fast and adapts easily to new environments.
 A relentless and versatilelearner
 Enjoys the challengeof unfamiliartasks
 Picks up on the need to change personal and interpersonal behavior quickly
 Seeks feedback
 Is personally committed to and actively works to continuously improvehim/herself

 Works on compensatingfor weakness and limits
Comment by intern:
 When I received the Swire internship package,I was disappointed aboutthe allocation.I expected
to work in Cathay Pacific or SwireProperties,but I was allocated to HUD Group. Not because it was
not the company I desired to go, but also the location was very inconvenientfor me. In addition,I
did not have any prior knowledge about the marinebusiness.
 However, with the support and encouragement from managers and colleagues,I started to love
about my position.I was getting a lot of interests about the marine business and our tug fleets. I
was glad to join a harbour tour to witness tug operations on the second day and itwas a fabulous
day for me. I asked and learnta lotabout HK harbour business and also thehistory and particulars
of our tugs. I discussed with our frontlinetug crew and operation controllers;I quickly picked up my
job with their patient and friendly support,and finally I developed the digital ship-shore
communication system and completed other assignments.
 In these 7 weeks, my colleagues and supervisor told me I was fully satisfied to work here in future
and I took it as a compliment. I was very happy to work in HUD and I had a very meaningful summer
vacation.
Rating
TS
As a layman of maritime industry,Mr. Lau relished the challenges of learningand applyingthe maritime
knowledge in carryingout his tasks. He learned at a fast pacethrough the use of internet, especially in
collecting information about the current maritimeconstruction projects in Hong Kong for write up a
presentation for business development study.
Rating
T
6. Achieving Results - Has the drive and initiative to achieve goals and produce excellence.
 Enjoys working hard
 Is action oriented and full of energy for the things he/she sees as challenging
 Seizes more opportunities than others
 Can be counted on to exceed goals successfully
 Is constantly and consistently oneof the top performers
 Steadfastly pushes self and others for results
Comment by intern:
It was a challengefor me to design the user interfaceof the digital communication systembecauseit must
be user friendly to both tug crew and operation controllers.I spenta lotof time to collecttheir expectations
and try to prevent erroneous result. I have no previous experience in this field,but I was very lucky that one
of our IT staff sent me a website for reference and I was ableto finish this task successfully.
Rating
T
Mr. Lau has a good, hard-workingand committed working attitude and has obtained supports from
colleagues. He determined to fulfill thetasks assigned and looked for more responsibilities. Throughoutthe
development of the digital communication system,he actively communicated with our staff/crew who will
be the users of the new system as well as the external serviceproviders for cost estimation. As a result,he
completed a comprehensive report about the communication system development before his departure.
Rating
T

Pleaseprovidean overall assessmentof the intern’s performance againstthe Core Competencies.
(Pleasetick the appropriatebox)
Towering
Strength
Talented Skilled Weakness A Serious Issue Don’t Know Can’t Rate
Clearly
√

PART III – Swire Values:
Pleasereview the intern’s performance againsteach Swire Value.
1. Integrity – always takes the honest and ethical path; honours commitments
Comment by intern:
Honesty and ethics are the core values I behold. I agree with and followthe Company’s code of conduct. I make
commitments atwork and I tried my utmost to honour them through honest and hard work, e.g. my work goals are
achieved before the deadlineset by my supervisor.
Mr. Lau has always been honest and ethical duringhis internship period. Hecommitted himself to accomplish thework
goals. After several weeks of working, he has established familiarity with our Tug Operations staff and ship crew. He was
asked to participatein conductingcondition survey of our tugs, he could honestly point out the defects and deficiencies
done by the crew in his report.
2. Humility – respects and learns from others; listens to others and seeks to understand
Comment by intern:
I have no background in ships and engineeringfield,therefore I spent a lot of time to work with tug crew. I have always
listened to and learned from them as well as my officecolleagues and my supervisor,who are more experienced than me
in the tug business. I found tug crew was a hard job because it required long hour for stayingonboard and good physical
fitness,particularly during summer time. After this internship experience, I believe a good leader must startfrom bottom.
They need to experience frontlineworker’s job and difficulties instead of sittingin the office. As such,the leader will havea
better knowledge for setting a better policy for the staff and crew.
Mr. Lau recognised he has no background and limited knowledge in the maritime field. He always has thewillingness to
learn from us. He is a cheerful and conscientious worker.
3. Endeavour – relishes challenges and has resilience to deliver results; responsible and hardworking
Comment by intern:
I had no prior knowledge aboutthis industry and I spent a lot of time to read the company website, searched up the
background history of local maritimeconstruction projects for writingan articlefor presentation to the management. For
designingthe digital textcommunication system, I sought the necessary information through asking a lotof questions to
many people, includingOperationsDepartment staff, ship crew and external IT professionals and serviceprovider.
Mr. Lau possesses greatdetermination. He strived for excellenceand aimed atdeliveringresults. One of his tasks was
developing a ship-shoredigital text communication system and reporting on its suitability and budget to us. He managed
to develop the user system software’s user interface, choosethe appropriatehardwareand preparinga budget report for
establishingand continual runningof this system.

4. Continuity – has a long-term view; strives for sustainable results; engenders loyalty in customers and in staff
Comment by intern:
I learned the Hong Kong harbour towage business and the market competition with another two harbour towage
operators in my internship period. I assisted to develop the tug operation’s key performance indicators for ensuring
we will provideexcellentserviceat all timeand to maintain our dominance in the local market.
In addition I spent my lunch time with senior manager to discuss aboutthe political,economic,social affairs.I was very
happy that every casual conversation haswidened my horizons.I was ableto think further in different perspective.
I understand the nearby harbours in PRC are rapidly expandingand we need to maintain our market share. Therefore
we have created a Business Development Department and try to expand our quality serviceto customers in local and
overseas.
Being a business administration final year student, Mr. Lau was awareof HKST’s situation and understood of
importance of delivering high quality serviceand operational efficiency for business success. He had suggested 4 KPIs
for measuringour tug fleet operation efficiency which arevery relevantfor our needs and for demonstration to our
clients.
5. Excellence – dedicated to maintaining the highest standards; does work in the best possible way
Comment by intern:
I attempted to complete the work goals usingmy best effort. Duringmy internship I work in the Tug Operations
Department for checkingthe towage reports submitted from tug crew againstour computer record. I understood that
if I make any error that would causeserious problem, therefore I have always reviewed my works twice before
submittingthem to my supervisor. If any mistakes/error is found after submission,I would make amendment as the
soonest.
I also told to create graphical presentation aboutthe hourly tug deployment and shortage of tugs in peak hours. This
is a new attempt and I tried my best to make it have a professional looking and with all relevantinformation.
In overall,Mr. Lau’s works were delivered in high standard and accuracy. Hefocused about his work outcome after
submission and asked our feedback for improvement. The graphical presentation of tug deployment is a new attempt
and his firstsubmission could fulfill our requirements.

PART IV – Overall Comments:
Overall Comments from Intern:
This was one of the best decisions I made in my life journey – joining the internship program in Swire Group. I was very
happy in this 7 weeks not only I have met so many other bright and young talented interns, but also learnt so much within
this period. I am sure such kinds of takeaways are useful wherever you go.
It was a memorable summer and internship experience because I had a chance to try everyroles and what’s the feeling to
become a manager. I need to take imitative, step out my comfort zone, teamwork and also joining the real operation. This
was my first internship, I felt like I finally had a chance to show my talent and learning about whom I am.
It was a very fun time to spend time with my fellow colleagues and interns. It created a strong chemistry either at work or
outside of work, so many joyful memoriesand long-lasting friendships in these 7 weeks. Let me tell you a secret, I actually
do want to cry in my last day of work, because I really love my company and everyone that I met.
Overall feedback/supporting comments from direct Supervisor
Mr. Lau is still relatively young and inexperienced and at first appears to be rather diffident. However, he has become more
confident as he learned our ways in managing tug operations, and has demonstrated a keen mind and a ready grasp of new
information. He is not afraid to ask questions, which are normally quite perceptive, and several of our managers have
commented on how quickly he gets to the core of any particular problem. His computing skills have been of benefit, and we
are pleased with the contribution he has made duringhis seven weeks with us.
As will be obvious from the foregoing, Mr. Lau has had a varied range of tasks to cope with and we hope he has found them
both interesting and useful. He came to us at a very busy time, and his assistance was of great benefit to our company. We
have certainly been very happy with his performance, and have found him to be hard working and quick to grasp new ideas.
His timekeeping is excellent, he is a diligent and enthusiastic member of our team, and he has the ability to interact well with
staff and managers at all levels.
Once again, Mr. Lau shows great promise. We wish this summer internship not only gained him working experience in the
maritime field but also provided him with an insight of the core values of the Swire Group. Indeed, if he continues to progr ess,
he would certainly become an assetto any company which employs him.

JSS Summer Intern Perf Review Form 2015_John Lau_Final (1)

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