APPENDIX 1 Project Brief Approval FormHousingProperty M.docx

APPENDIX 1
Project Brief Approval FormHousing/Property Management
Level 3 “Officer” Apprenticeship Standard
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Apprenticeship Standard: Housing and Property Management
(Housing / Property Management Officer – Level 3)
Project Brief Proposal
Guidance on completing this form
It is recommended that you take time to read the document,
‘Assessment Guidance – Levels 3 and 4’ prior to completing
this form.
When developing ideas for the project, it is essential to have a
copy of the Level 3 (Officer Role) apprenticeship standard
available so you can ensure coverage of the knowledge, skills
and behaviours areas within the standard, and consider their
applicability to the apprentice and their employer.
It is expected that projects will differ according to the particular
circumstances of the individual apprentice and employer – this
means that you will normally need to submit separate project
proposals for every apprentice. However, there may be cases
where an approved project brief can be re-used providing there
have been no changes to the employer requirements / job role,
purpose and objectives of the project, and the areas covered
remain the same. If you want to make any changes to an
approved project, you must complete a change form and send it

to CIH for approval. It is also expected that you will keep the
brief under regular review in line with any changes relating to
the apprentice’s job role / employer.
Make sure you allow enough time for the project brief to be
approved prior to starting on the project. Our advice is that you
apply for approval no later than 6 months into the
apprenticeship programme.
Feedback will normally be provided within 10 days of
submission.
If the project brief is not approved, you will be provided with
feedback on the reasons for this. You will then be invited to
submit a revised brief to CIH, using a resubmission form.
Apprentices must not start on the project until the brief has
been formally approved by CIH as the apprenticeship
assessment organisation.
If you require further support please contact us at
[email protected]
Project Brief Proposal: Level 3
At Level 3, Housing/ Property Management ‘Officer’,
apprentices have to complete a project (in addition to the other
components listed in the Assessment Guidance document) in
order to pass through the gateway to end point assessment. The
end point assessment panel will verify the evidence contained
within the project.
When putting together the project proposal we recommend that
you refer to the project guidance documentation. Note, not all
the areas listed under knowledge, skills and behaviours need to

be evidenced by the project but they should all be covered by
the portfolio and any associated qualifications/assessments.
However, the project has to be broad enough in coverage to
demonstrate sufficiency of the job role requirements and must
be a coherent piece of work.
This form asks you to state how the project has the potential to
demonstrate the area of the standard selected being met.
Below is an extract from the Assessment Guidance as a
reminder for what the project should cover.
Extract from CIH Apprentice Assessment Organisation
Guidance: Creating a project brief for Housing / Property
Management Officer - Level 3
Project brief: Housing/Property Management Officer
Typical roles:
· Generic or specialist housing or neighbourhood officer
· Neighbourhood co-ordinator/advisor
· Lettings officer/allocations officer/tenant officer/income
management officer
· Leasehold management officer/private sector housing
officer/strategic housing officer/property Senior
· Negotiator/senior negotiator
The brief must illustrate the level of detail and expectations of
the project and be capable of being mapped against the
knowledge, skills and behaviours listed within the ‘Officer’
standard for the housing and property management sectors.
Projects should relate to the role the apprentice is undertaking,
such as one of the roles in the list above; this should mean that
the project will enable the apprentice to evidence ‘real acquired
skills and knowledge’, together with sufficient coverage of the

areas within the standard.
The type of projects ‘Officers’ can undertake to meet the
requirements of the standard include the practical application
of a policy change in the operation of a housing/property
management function or examine the impact of legislation on
the operation or service delivery of a housing/property
management function where the apprenticeship works. The
project must:
· stretch/challenge both theoretical understanding and practical
application of knowledge, skills and behaviours.
· show evidence of interaction with colleagues and tenants in
developing and executing the project
The project itself should be supported by a diary (or a summary
reflection) and a report of the project activity (for example,
what happened, what issues came up, timetable of activities
etc.).
Source: Assessment Guidance – Housing/Property Management
L3 and L4 (2017) CIH
CIH Apprentice Assessment Organisation, 2017
Please detach and complete the following pages and return to
CIH
Project Brief Proposal: Housing / Property Management Officer
Level 3
Title of case study

How to improve customer service in the call centre?
Name of Apprentice
Agne Svencionyte
Registration number
2508425523
Job role
Customer Service Officer
Contact details
[email protected]
Apprenticeship training provider name
Dutton Fisher
Apprenticeship training provider contact details
Sue Baxter
[email protected]
Employer name
Southwark Council
Line manager name and contact details
Juliette Danquah
[email protected]

1 Project aims and objectives
Please state below the overall aim and the objectives for the
project. These should be developed and agreed by the
apprentice, the apprenticeship training provider and the
apprentice’s line manager.
Aim:
London borough of Southwark has average of 314000 residents

living in the borough and 55000 properties managed by the local
authority. LB of Southwark are known as the most diverse and
populated borough in London. Day to day repairs services have
been brought in house in 2013 and first in house call centre was
opened in Peckham, Queens Road. Today, it has 128 customer
service officers working in hour to answer day time calls and
out of hours, mainly set for unforeseen emergencies. In 2018
October, Southwark council will move repairs in house and SBS
(Southwark Building Services) will become the main provider
of engineers and trades e.g. electricians, plumbers, carpenters.
Heating engineers are contracted by wo contractors: OCO is
responsible for South of the borough and Smith and Byfords for
North of the borough.
In an interview with tenant association representative I was
informed that the majority of customer complaints is that their
issue was not resolved at the time of their first call, resulting in
additional calls.
The overall purpose of this project is to encourage staff to
resolve customer’s issues within the first contact.
It is designed to reduce dissatisfaction from the residents and
repeat call volumes.
It also aims to achieve reduced complaints, improve quality of
calls and customer satisfaction by implementing incentive
schemes in the call centre and this will be measured by the
customer satisfaction surveys.
Objectives:
1 Analyse Service Level Agreement and agreed targets, CSO
targets, complaint statistics where issue is not resolved first
time through Staffino online (Staffino is an online source for

fair performance review. Customers are ask to leave a review by
being transferred to the different phone line for automated
service feedback survey)
2 Interview a five members of front line staff and team leaders
what would incentivise performance and how could performance
that goes extra mile be recognized to improve customer
satisfaction.
3 Scope out other organisations who have introduced incentive
schemes and visit a sample of two to see how employee benefits
improved customer satisfaction.
4 Interviewing two tenant representatives on what would be
incentivise performance and how could performance that goes
extra mile be recognized to improve customer service.
5 Carry out a feasibility study on introducing an incentive
scheme for staff with the aim that it will improve customer
satisfaction and reduce customer complaints. Establish a budget
if necessary and identify how this might be met.
6 Prepare and present to the senior management a report on
findings and recommendations in the call centre.
2 The standards

In the following table:
· Place in the first column, as appropriate, a tick alongside the
area covered
· Provide in the second column a brief explanation of why the
area has been selected for the project, for example, its potential
to demonstrate the area, and its contribution to the development
of the individual apprentice.
The column and rows will expand to enable you to elaborate
further. You can also copy and paste the tick here into each
box.
Areas
Tick () if covered by the project
How does the project have the potential to demonstrate this area
of the standard? (Ticked areas only)
Knowledge
Legislation and regulation
V
This project should result in Southwark better meeting their
repair obligations required in legislation and regulation
including the Landlord and Tenants Act 1985 s11, express
responsibility to repair in the tenancy plus the Regulator of
Social Housing consumer Home standard. I will also be
interviewing tenants which will involve the tenant involvement
standard
Organisation background information
V
This project fits within Southwark council way of works in line
with the fairer future of all vision(looking after very vulnerable,
saving every penny, working with local people and

communities, standing up for everyone’s rights )
Assets
V
This project relates to improve the repair response to the
properties Southwark own and manage one of their most
important assets plus how repairs are carried in their homes is
very important to residents.
Customers
V
I will be recognising diversity of customer who may have
complex issues or difficulty explaining themselves and
importance of getting right response first time
Context
V
Understand how current context of responding to customer
enquiries differ between different housing providers
Range of services
V
Appreciate when calls need to be passed on to other services
that Southwark Council offers and when they can be resolved by
the contact centre
Organisational policies
V
The project will look at which policies and procedures e.g.
repairs and procurement in Southwark Council contact centre
that need to change to recognise excellent service.
Areas

Tick () if covered by the project
How does the project have the potential to demonstrate this area
of the standard? (Ticked areas only)
Skills
Customer service
V
This project is looking to interview the residents and staff on
how to improve customer service in the day to day repairs
department.
Communication
V
Quality check of the phone call with constructive feedback
about the handling calls at general repairs department. Apply
quality checks within an incentive scheme. I will be
communicating with staff, tenant representative and preparing
report for managers.
Collaborative working
V
I will be requiring my colleagues to collaborate with me to
allow me to observe them and suggest incentive to their
performance.
Respond to vulnerability
V
My project will be to ensure that vulnerable residents and
complex queries should receive a same level of service as
ordinary and simple requests.
Information collection and sharing
V
I will establish how targets are set and delivered plus the best

communication method to achieve the best outcome from repairs
department.
Influencing and negotiating skills
V
I will need to present evidence in my report to influence senior
managers to introduce the incentive recommendations I
propose..
Self-management
V
I will need to plan my time and consider that I need to meet and
collaborate with others who are delivering business targets and
draw a project plan.
Problem solving
V
I will be aiming to resolve the problems of complaints about
customers not getting resolution of their query in the first phone
call.
Tools and equipment
V
I will use graphs to illustrate report, internet engine and
Microsoft office to assist with the project
Decision making
V
I will have to assess and decide which incentive scheme will
work in Southwark to better customer service and result in
satisfaction will be achievable and long lasting.
Behaviours
Responsive

V
I will Set a target for each section within the project plan to be
completed and delivered in timely manner if any problems occur
to be communicated with a senior team for support.
Trust and integrity
V
This project will require me to maintain professionalism even
when feedback is not complementary. Maintain confidentiality
when speaking with customers.
Adaptability
V
I will pre-plan and works by planned priorities, however adapt
myself to an unaccepted situation may occur
Independence
V
I will need to set up interviews, learning time table, and
priorities work when need it.
Dependability
V
I am required to maintain professionalism when interviewing
colleagues and residents.
Personal commitment
V
Where I find challenges in terms of communication I will learni
new ways to approach and communicate.
Resilience
V
Asking people critical feedback about customer contact centre
performance and improvement may resolve into unfavourable
responses. I will have to reflect without personal impact or

taking as a personal issue
Role model
V
In this project I will be represent Southwark council’s and their
ways of working in the contact centre when meeting with
external organisations and customers.
Customer care
V
This project is about improving customer service in the contact
centre.
Team work
V
This Project itself will include recommendations that will be
shared with the team and senior management.
3 Employer statement of support
Please explain how the project will benefit the organisation and
what the employer’s role will be in supporting the apprentice.

Apprenticeship Training Provider Signature and Name:
S J Baxter
Employer Signature and Name: Juliette Danquah
Apprentice Signature and Name:
___________________________________________
Date: ______________________
Please return the completed form to CIH Apprentice Assessment
Organisation, Octavia House, Westwood Way, Coventry, CV4
8JP or email to [email protected]
V0717
10
V0717

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1
UNDERGRADUATE ASSIGNMENT SPECIFICATION
Student name: Student ID number:
Programme: BA Business Studies
Module: Quantitative Techniques in Business
Module Level :
( 3,4, 5 or 6)
4
Module code: SBLC 4002
Contribution to
Overall Module
Assessment (%):
60% Written
Assignment Report
40% PPT
Presentation

Lecturer: Dr Ashok Srivastava Internal Verifier:
Assignment Title: Descriptive Statistics,
Correlation and Regression
Analysis
Word count (or
equivalent):
1600 Written Report
on the assignment
tasks
300 Words PPT
Presentation
related to
assignment
questions
Submission
deadline:
26 May,2020 ( Tuesday) for
submission of Written
Assignment Report
PPT Presentation schedule
would be announced in due
course of time.
Return date of
provisional marks
& written feedback:

tbc
Submission
method:
All written assessments, where practical and possible, must be
submitted via
Turnitin unless otherwise instructed by the Lecturer. (Please DO
NOT put this
assessment specification into Turnitin or it will match many
similarities with
other students’ submissions.)
Alternative submission method (if applicable):
Late submission of the assessment will result in a late penalty
mark.
Penalties for late submission: Up to one week late, maximum
mark of 40%.
Over one week late, 0%. Only the Extenuating Circumstances
Panel may
approve a change to submission dates.
Academic
honesty /
referencing:
Academic honesty is required. In the main body of your
submission you must
give credit to authors on whose research and ideas your work is
based. Append
to your submission a reference list that indicates the books,
articles, etc. that
you have used, cited or quoted in order to complete this
assessment.

Disclosure: Please include the following statement on the title
page of the submitted
assignment, followed by your name: I declare that this
assignment is all my own
work and that I have acknowledged all materials used from the
published or
unpublished works of other people. All references have been
duly cited.
2
Learning Outcomes tested
(From module syllabus)
1.
To develop the student’s ability to understand the use
of mathematics and statistics in solving business
problems
Assessment Criteria to achieve each outcome a
student must demonstrate the ability to:
Have a basic understanding of some of the
models in statistical data analysis and their use
in business decision-making
2.
To provide an introduction to statistics and commonly
used quantitative methods, which will prove useful in
helping students to understand and appreciate other
modules in the Business Studies programme

Appreciate different types of decision-making
environments
Comprehend the purpose and use of
mathematics and statistics in business based
problem
3.To encourage the student to use appropriate
computer software to present and analyse statistical
data in the context of quality production and
business related problems.
Use computers to summarise, analyse
and present data meaningfully
3
ASSIGNMENT TASK DESCRIPTION
BACKGROUND / INTRODUCTION
A personnel and recruitment company wishes to build a model
of likely income level. The company believes
that education, experience and number of previous jobs are the
important factors which impact the income
level of an individual. Data collected on 20 clients gives the
following results:

Income
level
£000’s
Years of post-16 education Years of work experience
Number of
previous
jobs
15 2 5 0
20 5 3 1
17 5 7 2
9 2 2 0
18 5 8 2
24 7 4 3
37 10 11 2
24 5 7 1
19 6 4 0
21 2 8 4
39 7 12 2
24 8 8 1
22 5 6 2
27 6 9 1
19 4 4 1
20 4 5 2
24 5 2 3
23 5 6 1
17 4 3 4
21 7 4 1

TASK A: Writing an Academic Report of 1600 words (+/- 10%)
on Tasks 1, 2 & 3
Task 1: Graphs (Descriptive statistics)
Use relevant graphs to represent each of the following and
examine them:
(i) Income level and Years of post-16 education
(ii) Years of work experience and income level
(iii) Number of previous jobs and income level
Task 2: Correlation Analysis
Perform a correlation analysis for income level with years of
post-16 education, years of
experience and number of previous jobs and examine the
strength of relationship between
these parameters.
Task 3: Regression Analysis
Perform regression analysis by using income level as the
dependent variable and years of post-16

education, years of experience, number of previous jobs as
independent variables. The analysis
should be conducted at the 95% of confidence level
4
TASK B: Power Point slides Presentation – 300 words (40%
Weight)
Prepare a maximum of 10 Power Point Slides for presentation to
senior management of your personnel and
recruitment company regarding the given assignment tasks.
Report format – Please ensure that you acknowledge our sources
of data using Harvard referencing
method. The structure of your report may be as follows:
1. Introduction [200 words]
assignment should be
captured
2. Graphical Analysis [200 words]

specified in the Task 1
lting
graphs
literature
3. Correlation Analysis [400 words]
specified in Task 2
he ratios
4. Regression Analysis [500 words]
specified in Task 3
such as goodness of
fit; significance; the model and its interpretation etc.

5. Conclusion and Recommendations [300 words]
entire discussion
the discussion
6. Referencing
others which may not
be in the text (bibliography)
such as articles;
Textbooks and other peer-reviewed journals
Note: Reference List; Tables and Figures are not part of the
word count
5
FORMATTING AND LAYOUT

Please note the following when completing your written
assignment:
1. Writing: Written in English in an appropriate
business/academic style
2. Focus: Focus only on the tasks set in the assignment.
3. Length: 1600 words
4. Formatting: Typed on A4 paper in Times New Roman or
Arial font 12 with at least 2.5 centimeter space at
each edge, double spaced and pages numbered.
5. Document format:
6. Ensure a clear title, course, and name or ID number is on a
cover sheet and a bibliography using Harvard
referencing throughout is also provided.
7. Research: Research should use reliable and relevant
sources of information e.g. academic books and journals
that have been peer reviewed. The research should be extensive.
The use of a range of information sources is expected –
academic books, peer reviewed journal articles, professional
articles, press releases and newspaper articles, reliable
statistics, company annual reports and other company
information. All referencing should be in Harvard style.
6

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MARKING CRITERIA FOR REPORT (60% WEIGHT)
This section details the assessment criteria. The extent to which
these are demonstrated by you determines your mark. The marks
available for each criterion are shown. Lecturers will use the
space provided to comment on the achievement of the task(s),
including
those areas in which you have performed well and areas that
would benefit from development/improvement.
Common Assessment Criteria Applied
1. Introduction
5
An excellent introduction should provide clarity on the
relevance of the report. It should also
address the key highlights to be discussed in the report. One or
two references should be
included to add quality to presentation.
2. Graphical Analysis
20
An excellent presentation should clearly label the axes; the use

of an appropriate scale; and
proper titles given to graphs. The Discussion of the
relationships with the aid of the trend
will be the major indicator here.
3. Correlation Analysis
20
Candidate should demonstrate a clear understanding of the
concept of correlation. Weak;
Strong; Moderate and significant correlations should be given
attention.
4. Regression Analysis
30
The interpretation of the regression output is the major focus
for this component. Candidate
should demonstrate their ability to link theory with the practice.
5. Conclusion & Recommendation
15
An excellent conclusion should provide a reflective summary of
the entire presentation. Also
the recommendation provided should be based on the findings
of the analysis.

6. Overall Presentation
10
Referencing; grammar; visuals and formatting. The word count
will also be taken into
consideration
Assignment Mark (Assessment marks are subject to ratification
at the
Exam Board. These comments and marks are to give feedback
on module work
and are for guidance only until they are confirmed. )
Late Submission Penalties (tick if
appropriate)
Up to one-week late
Over one week late
100%
7
MARKING CRITERIA FOR PPT PRESENTATION

(40% WEIGHT)
rly structured argument about
research proposal: 1-15
about research proposal and its contents : 16-25
covering each element of research proposal well : 26-40
GUIDANCE FOR STUDENTS IN THE COMPLETION OF
TASKS
NOTE: The guidance offered below is linked to the five
common assessment criteria above.
1. Research-informed Literature
Your work must be informed and supported by scholarly
material that is relevant to and focused on the task(s) set. You
should provide evidence that you have accessed a wide range of
sources, which may be academic, governmental and
industrial; these sources may include academic journal articles,
textbooks, current news articles, organisational
documents, and websites. You should consider the credibility
of your sources; academic journals are normally highly
credible sources while websites require careful
consideration/selection and should be used sparingly. Any
sources
you use should be current and up-to-date, mostly published
within the last five years or so, though seminal/important

works in the field may be older. You must provide evidence of
your research/own reading throughout your work, using
in-text citations in the main body of your work and a reference
list that is alphabetical at the end of your work. Please
use the Harvard referencing system.
Specific to this assignment: Good answers show evidence of
research beyond the case material provided.
2. Knowledge and Understanding of Subject
Your work must demonstrate the growing extent of your
knowledge and understanding of concepts and underlying
principles associated with the subject area. Knowledge relates
to the facts, information and skills you have acquired
through your learning. You demonstrate your understanding by
interpreting the meaning of the facts and information
(knowledge). This means that you need to select and include in
your work the concepts, techniques, models, theories,
etc. appropriate to the task(s) set. You should be able to
explain the theories, concepts, etc. meaningfully to show
your understanding. Your mark/grade will also depend upon the
extent to which you demonstrate your knowledge
and understanding; ideally each should be complete and
detailed, with comprehensive coverage.
Specific to this assignment: Marks are given for identification
and application of relevant theoretical
models.
3. Analysis
Your work must contain evidence of logical, analytical
thinking, evaluation and synthesis. For example, to examine and

break information down into parts, make inferences, compile,
compare and contrast information. This means not just
describing what! But also justifying: Why? How? When? Who?
Where? At all times, you must provide justification for
your arguments and judgements. Evidence that you have
reflected upon the ideas of others within the subject area is
crucial to you providing a reasoned and informed debate within
your work. Furthermore, you should provide evidence
that you are able to make sound judgements and
convincing arguments using data and concepts. Sound,
valid
conclusions are necessary and must be derived from the content
of your work. There should be no new information
presented within your conclusion. Where relevant, alternative
solutions and recommendations may be proposed.
Specific to this assignment: Analysis comes from appropriate
data and information to provide insights.
8
4. Practical Application and Deployment
You should be able to demonstrate how the subject-related
concepts and ideas relate to real world situations or a
particular context. How do they work in practice? You will
deploy models, methods, techniques, and/or theories, in
that context, to assess current situations, perhaps to formulate
plans or solutions to solve problems, some of which
may be innovative and creative. This is likely to involve, for

instance, the use of real world examples and cases, the
application of a model within an organisation and/or
benchmarking one organisation against others based on stated
criteria. You should show awareness of the limitations of
concepts and theories when applied in particular contexts.
Specific to this assignment: ALL recommendations to be
sourced from and relevant to the analysis
provided.
5. Skills for Professional PracticeYour work must provide
evidence of the attributes expected in professional practice.
This includes demonstrating your individual initiative and/or
collaborative working. You must communicate effectively
in a suitable format, which may be written and/or oral, for
example, essay, management report, presentation. Work
should be coherent and well- structured in presentation and
organisation.
Specific to this assignment: Report format normally includes
the following sections: Executive Summary,
Introduction, Main Findings, Conclusions, Recommendations,
References and Appendices. Your report
should be written in a suitable academic writing style i.e. using
the third person.
9
UNDERGRADUATE - COMMON ASSESSMENT AND

MARKING CRITERIA
OUTRIGHT FAIL UNSATISFACTORY
SATISFACTORY GOOD
VERY GOOD EXCELLENT
EXCEPTIONAL
Assessment Criteria 0-29%
30-39%* 40-49% 50-
59% 60-69% 70-79%
80-100%
1. Research-informed
Literature
Extent of research
and/or own reading,
selection of credible
sources, application of
appropriate referencing
conventions
2. Knowledge and
Understanding of
Subject
Extent of knowledge and
understanding of
concepts and underlying
principles associated
with the discipline.
3. Analysis
Analysis, evaluation and
synthesis; logic,

argument and
judgement; analytical
reflection; organisation
of ideas and evidence
4. Practical Application
and Deployment
Effective deployment of
appropriate methods,
materials, tools and
techniques; extent of
skill demonstrated in the
application of concepts
to a variety of processes
and/or contexts;
formulation of innovative
and creative solutions to
solve problems.
Little or no evidence
of reading.
Views and findings
unsupported and
non-authoritative.
Referencing
conventions largely
ignored.

Major gaps in
knowledge and
understanding of
material at this
level. Substantial
inaccuracies.
Unsubstantiated
generalisations,
made without use
of any credible
evidence. Lack of
logic, leading to
unsupportable/
missing conclusions.
Lack of any attempt
to analyse,
synthesise or
evaluate.
Limited or no use of
methods, materials,
tools and/or
techniques.
Little or no
appreciation of the
context of the
application.
Poor evidence of
reading and/or of

reliance on
inappropriate
sources, and/or
indiscriminate use
of sources.
Referencing
conventions used
inconsistently.
Gaps in knowledge,
with only superficial
understanding.
Some significant
inaccuracies.
Some evidence of
analytical
intellectual skills,
but for the most
part descriptive.
Ideas/findings
sometimes illogical
and contradictory.
Generalized
statements made
with scant evidence.
Conclusions lack
relevance.

Rudimentary
application of
methods, materials,
tools and/or
techniques but
without
consideration and
competence.
Flawed appreciation
of the context of the
application.
References to a
limited range of
mostly relevant
sources. Some
omissions and
minor errors.
Referencing
conventions evident
though not always
applied consistently.
Evidence of basic
knowledge and
understanding of
the relevant

concepts and
underlying
principles.
Evidence of some
logical, analytical
thinking and some
attempts to
synthesise, albeit
with some
weaknesses.
Some evidence to
support findings/
views, but evidence
not consistently
interpreted.
Some relevant
conclusions and
recommendations,
where relevant
An adequate
awareness and
mostly appropriate
application of well-
established
methods, materials,
tools and/or
techniques.
Basic appreciation

application.
Inclusion of a range
of research-
informed literature,
including sources
retrieved
independently.
Referencing
conventions mostly
consistently applied.
Knowledge is
accurate with a
good understanding
of the field of study.
Evidence of some
logical, analytical
thinking and
synthesis. Can
analyse new and/or
abstract data and

situations without
guidance.
An emerging
awareness of
different stances
and ability to use
evidence to support
the argument.
Valid conclusions
and
recommendations,
where relevant
A good and
appropriate
application of
standard methods,
materials, tools
and/or techniques.
Good appreciation
application, with
some use of
examples, where
relevant.
Inclusion of a wide
range of research-
informed literature,
including sources
retrieved
independently.
Selection of relevant

and credible
sources. Very good
use of referencing
conventions,
Knowledge is
extensive. Exhibits
understanding of
the breadth and
depth of established
views.
Sound, logical,
analytical thinking;
synthesis and
evaluation. Ability
to devise and
sustain persuasive
arguments, and to
review the
reliability, validity &
significance of
evidence. Ability to
communicate ideas
and evidence
accurately and
convincingly.
Sound, convincing
conclusions /

recommendations.
A very good
application of a
range of methods,
materials, tools
and/or techniques.
Very good
consideration of the
context of the
application, with
perceptive use of
examples, where
relevant.
Evidence of some
innovation and
creativity.
A comprehensive
range of research
informed literature
embedded in the
work. Excellent
selection of relevant
and credible
sources. High-level
referencing skills,
Excellent knowledge
and understanding

of the main
concepts and key
theories. Clear
awareness of
challenges to
established views
and the limitations
of the knowledge
base.
Thoroughly logical
work, supported by
evaluated evidence.
High quality
analysis, developed
independently or
through effective
collaboration.
Ability to investigate
contradictory
information and
identify reasons for
contradictions.
Strong, persuasive,
conclusions,
justifiable
recommendations.
An advanced
application of a
range of methods,

materials, tools
and/or techniques.
The context of the
application is well
considered, with
extensive use of
relevant examples.
Application and
deployment extend
beyond established
conventions.
Innovation and
creativity evident
throughout.
Outstanding
knowledge of
research-
informed
literature
embedded in
the work.
Outstanding
selection of
relevant and
credible
sources. High-
level referencing
skills
consistently and
professionally
applied.
Highly detailed
knowledge and
understanding

of the main
theories/concep
ts, and a critical
awareness of
the ambiguities
and limitations
of knowledge.
Exceptional
work; judiciously
selected and
evaluated
evidence. Very
high quality
analysis,
developed
independently
or through
effective
collaboration.
Ability to
investigate
contradictory
information and
identify reasons
for
contradictions.
Highly
persuasive
conclusions
Outstanding
levels of
application and
deployment

skills.
Assimilation and
development of
cutting edge
processes and
techniques.
5. Skills for Professional
Practice
Demonstrates attributes
expected in professional
practice including:
individual initiative and
collaborative working;
deployment of
appropriate media to
communicate (including
written and oral); clarity
and effectiveness in
presentation and
organisation.
Communication
media is
inappropriate or
misapplied.
Little or no evidence
of autonomy in the
completion of tasks.
Work is poorly
structured and/or
largely incoherent.
Media is poorly
designed and/or not

suitable for the
audience.
Poor independent
or collaborative
initiative.
Work lacks
structure,
organisation, and/or
coherence
Can communicate in
a suitable format
but with some room
for improvement.
Can work as part of
a team, but with
limited involvement
in group activities.
Work lacks
coherence in places
and could be better
structured.
Can communicate
effectively in a
suitable format, but
may have minor
errors.
Can work effectively
as part of a team,
with clear
contribution to
group activities.
Mostly coherent
work and is in a
suitable structure.

Can communicate
well, confidently
and consistently in a
suitable format.
Can work very well
as part of a team,
with very good
contribution to
group activities.
Work is coherent
and fluent and is
well structured and
organised.
Can communicate
professionally and,
confidently in a
suitable format.
Can work
professionally
within a team,
showing leadership
skills as appropriate,
managing conflict
and meeting
obligations.
Work is coherent,
very fluent and is
presented
professionally.
Can
communicate
with an
exceptionally

high level of
professionalism.
Can work
exceptionally
well and
professionally
within a team,
showing
advanced
leadership skills.
Work is
exceptionally
coherent, very
fluent and is
presented
professionally.
10
Student Self Evaluation Form
Student name:
Student number:
Programme:
Year of
programme
Assignment Title:

This section repeats in brief the common assessment criteria
detailed on previous pages. The extent to which these are
demonstrated by you determines your mark. Using these
criteria, tick the box that best indicates the level of
achievement you feel you have achieved with regard to each of
them. Please note that this self-assessment is used as
a developmental tool only and has no impact on the way in
which your work will be marked.
Common Assessment
Criteria Applied
Level of Achievement
REFER 3rd 2:2
2:1 1st 1st
OUTRIGHT FAIL UNSATISFACTORY
SATISFACTORY GOOD
VERY GOOD EXCELLENT
EXCEPTIONAL
1. Research-informed
Literature
2. Knowledge and
Understanding of
Subject

0-29% 30-39% 40-49% 50-59%
60-69% 70-79% 80-100%
0-29% 30-39% 40-49% 50-59%
60-69% 70-79% 80-100%
3. Analysis 0-29% 30-39%
40-49% 50-59% 60-69% 70-79%
80-100%
4. Practical
Application and
Deployment
5. Skills for
Professional Practice
0-29% 30-39% 40-49% 50-59%
60-69% 70-79% 80-100%

0-29% 30-39% 40-49% 50-59%
60-69% 70-79% 80-100%
PLEASE COMMENT ON AREAS IN WHICH YOU FEEL
THAT YOU HAVE PERFORMED WELL
PLEASE COMMENT ON AREAS YOU FEEL THAT YOU
NEED TO DEVELOP
Student’s Name
Date
Student’s Signature

APPENDIX 1 Project Brief Approval FormHousingProperty M.docx

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