1. John Eduard S. Castillo
28D Davao St. Brgy. Alicia, Bago Bantay, Quezon City
Home Tel: +632 3741 493 / Mobile: +639173707816 +639175148458
Email: johneduardcastillo@yahoo.com/john.castillo@us.fujitsu.com
I.T. PROFESSIONAL: NETWORK ENGINEER/ NOC TEAM LEAD
Technical
Qualification
Cisco Certified Network Professional (CCNP )/ Cisco Certified Security
Associate (CCNA sec) valid through January, 2019
• CISCO License CSCO11891727
Network Administration – Administer all network resources such as routers, switches
and other network devices in a timely and accurate manner, monitoring and proactively
detecting/analyzing network incidents
• Test network enhancements for accuracy and goal achievement prior to implementation
• Perform network configuration task thru change tickets
• Monitor security measures in place within network infrastracture,
• Prepare reports and network performance summaries, outlining network status, making
recommendations for enhancements based on report data
Network Design – Design, configure and maintain network devices within the
infrastructure
• Participate in change meetings related to defining network requirements, include
consulting site engineers to define scope of objectives for the proposed network change
• determining if network enhancement is possible with existing resources
• scheduling network outage
Problem Resolution – Involved in incidents resolution for tickets related to network
infrastructure support
• Respond with urgency to tickets escalated to network group
• Escalate to ISP any issues outside the network infrastructure support
• Place the highest priority on circuit outages by overseeing all possible solution to regain
connectivity
• Provide analysis and feedback to management and appropriate departments regarding
recurring network issues
• Continuously updating procedures for network resolutions of all related issues
De La Salle University, Manila
(Regional Academy for CCNA 2007-2009)
Bachelor of Science in Computer Engineering (Graduated)
May 2003 to May 2007AMA Computer University, Quezon City
General Weighted Average : 2.25 (Good)
Thesis Award: Best Design Project (Interactive Robot)
2. Team Lead
Work Experience NOC/Network Engineer/Subject Matter Expert
Fujitsu - Werserv
(October 10, 2010 to Present)
Fujitsu America International
Netsquare Building, Bonifacio Global City -Taguig
Network support for Fujitsu America and all if its clients
Remotely do network implementation, managing and troubleshooting.
monitoring through Solarwinds, CA Spectrum, Whats up Gold, Netflow, PRTG
Network SME, Governs the flow of network tickets through its priority. Attends NOC meetings,
reviews client needs thru the network analysis before handling the project to the team.
Cisco platforms FAI supports 7200, 2600, 1800, 3700, 3500, 2800, Nexus Cloud 5000/7000, ACE
load balancer,
Tier 2 support for FAI and other costumers of FAI (LAN, Wireless AP, MPLS , BGP)
Administers servers for ACS, TACACS, PRTG, Netflow
Deep packet inspection thru firewall logs, IPS/IDS alerts and sniffing with wireshark(Ethereal)
Technical Administrator/ NOC support
(April 2010 to September 2010)
Globe Data Center under Expercs
Pasong Tamo Extension, Makati City
Monitor network devices through Smoke ping and Nagios
Deploys network devices to other globe data centers
Manages network switches for the data center. Includes VLAN configurations and port access.
Provides weekly and monthly reports of the network devices handled by the NOC
Implements structured cabling for the planned rack or caged segregation.
J1H/BPO Technical Support
(October 15, 2007 to April 25, 2009)
Accenture Delivery Center
Cybergate Tower 2, Mandaluyong City
Supports the technical solutions for the project
Escalates technical concerns to Level 2 support
Achievement: Daily Completion of 95%-100% through company SLA
Character Reference:
Michelle Cabaña
Project Consultant / Globe Telecoms
Robinson Cybergate 2, Mandaluyong City
+639277784451
Allen Librero
Software Developer / Maersk International
Robinson Tower, Ortigas
+69274448847
Aldrin Albarido
Network Engineer / Accenture
