The document provides a summary of Ahmed NorEdeen's qualifications and experience as an IT professional. It includes his contact information, certifications in networking technologies, education background, skills and abilities in areas such as network design, security, protocols, and operating systems. It also outlines his work history in roles such as IT Manager, Network Engineer, and Network Administrator for organizations in Colorado Springs and Kuwait, with responsibilities like network implementation, maintenance, and troubleshooting.

1. NorEldeen, Ahmed
4134 Forest Hill RD, Colorado Springs, CO 80907
Cell: 719.440.9555 / Ahmed_Noreldeen@hotmail.com
EXPERIENCED INFORMATION TECHNOLOGY PROFESSIONAL
• Certifications: Cisco; CCIE Written, CCNP, CCDP, CCDA, CCNA, CCNA (security), CCNA (voice).
Microsoft; MSCS, MCAS, MCP, Hyper-V, MOS, ICDL, Certified as Prometric tester.
Knowledgeable Network and Information Technology Professional with over 14 years of hands on experience with
troubleshooting a variety of complex Network and computing problems, collaborating with external-internal agencies on
networking systems, installing hardware-software, managing support centers both domestically and internationally,
implementing new and improved technology, providing superior customer service and support to all end users,
Planning, designing, deploying, and optimizing Cisco networking.
EDUCATION
Ain-Shams University-Egypt-Cairo
Bachelor of Commerce, Accounting November 1999
SKILLS/ KNOWLEDGE/ABILITIES
• Comprehensive knowledge and experience in enterprise network systems planning, designing, configuration, and
management.
• Effective network troubleshooting and problem solving skills with software, server, and hardware devices.
• Proficient in Network Protocols
- L3 Protocols: BGP, OSPF (multiple and single areas), EIGRP, IGRP, RIPv2, RIPng, CEF, MPLS, MPLS L3 VPN’s,
VRF, IBGP, IP SLA, EBGP, LDP, IS-IS, Cisco PFR.
• -L2 Protocols: IPv4, IPv6, Frame-relay, STP, RSTP, PVST, MSTP, VLAN’s, VLAN Trunks, inter-VLAN routing,
Ether Channel: LACP & PAGP, NHRP, DMVPN, LISP, LLDP, CDP, QoS, Traffic Shaping/Policing, GVRP, PVLAN,
VLT, VTP, UDLD, and 802.1q.
• Comprehensive knowledge and experience in company’s internal network management & Network Services: FHRP,
NTP, WCCP, NAT, DNS, DHCP, DHCP snooping and subnetting, route-map, VLSM, route summarization and static
routing.
• Proficient skills in implementing various Redundancy Technologies such as: GLBP, VRRP, and HSRP.
• In-depth Experience with SIP, VOIP, IP Telephony, CME, CUCME, VSR, VSS, UCS, and GRE.
• Solid skills in network integration with web server, application server such as Cisco, and desktop applications.
• Experience in implementing diagnostics for various models of PC equipment and related peripheral. Excellent knowledge
of wireless LAN and WAN both.
• Superb knowledge of TCP/IP, IPSEC, SSL and UDP fundamentals, and network address assignments.
• Strong knowledge of Remedy Ticketing System, Wireshark, Kiwi syslog server, Cisco Unified Call Manager & Cisco
Prime.
• Extensive knowledge of Windows OS, Mac OSX, Cisco IOS-XR, IOS-XE, IOS-15.3, and Linux OS.
• Proficient with Installing and troubleshoot Cisco Networking devices to include modems, Bridges, routers, switches and
other peripheral devices.
• Deep experience with Network Security ESP, SSH,PGP, ISAKMP, deploying and configuring Cisco Firewalls, ISA,
Cisco PIX, ACL, VACL, ASA, FWSM, and DMZ.
• Extensive experience with Microsoft Exchange, Active Directory, Microsoft Office applications, and MS-Visio.
• Outstanding communication skills and customer service abilities.
• Experience in the imaging and deployment of PC's in a corporate environment.
• Basic knowledge of Visual Basic, C#, power-builder, fox pro, HTML, XML, and SQL.
HIGHLIGHTS OF EXPERIENCE
IT Manager/Network engineer
Heart of Jerusalem, Colorado Springs, Co August 2014-Present
Assist in building and maintain computer networks. Help plan, design, configure and troubleshoot Cisco routers/switches,
analyze costs and recommend appropriate equipment that needed for WAN/LAN. Works with other departments, customers,
vendors, and partners to provide efficient fault resolution of network and systems outages. Identifies, isolates, and resolves data

2. communications problems. Assist providing high quality customer service and follow through. Follows escalation and
notification processes as required. Documents network outage.
Provide technical assistance to users regarding equipment operation and maintenance uses analytical techniques to test and
analyze computer equipment malfunctions and software errors. Installing and troubleshooting hardware and software on a
multitude of diverse computers, notebooks, printers, and network operating systems. Ensure that all problems concerning
computers, peripherals, and network services are expeditiously resolved.
• Minimized network and daily operation disruptions by upgrading 90% of the network equipment throughout the 3 branches
Life Cycle Program, and Effectively Migrated network equipment to Microsoft Windows 8
• Enhance Network availability and maximize the use of POS system remotely.
Sr. Network Engineer
Smart2Groupe (Salmyiah,, Kuwait). July 2013 – July 2014
• Enhanced the network security and availability to meet 99% of required standards.
• Improved network planning and design, effectively utilized Cisco architecture such as IIN and SONA.
• Improved quality, accuracy, security, and flow control to ensure all network devices are running efficient & up-to-date.
• Extended intelligence across multiple products and infrastructure layers.
• Improved an Enterprise campus security using Cisco PIX/ASA 5505 with (AIP SSC) firewall and (ACE) Cisco Web
application firewall for load-balancing.
Network Engineer
International House Institute (Ras El-Salmeyah, Kuwait). February 2012 – June 2013
Implemented advanced routing and switching and troubleshooting complex enterprise networks. Built more complex network
configurations, diagnosis, and troubleshooting. Implement, monitor, and maintain routing and switching services in an enterprise
campus network. Plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions.
Implement IPv6, EIGRP, MPLS, IS-IS, BGP, and OSPF in an enterprise network. Configure secure routing solutions to support
branch offices and mobile workers. Implement the secure integration of VLANs, WLANs, voice, and video into campus
networks. Plan, configure, and verify the implementation of complex enterprise switching solutions. Plan and execute regular
network maintenance to monitor and maintain complex enterprise routed and switched IP networks. Perform network
troubleshooting using technology-based processes and best practices, based on systematic and industry recognized approaches
 Developed critical complex network issues by following effective methodologies of problem-solving.
 Improved accuracy, security, optimal balance of using Cisco and other vendors, to ensure flow of information with less
Effort to meet 99% of new plan requirements.
 Provided help in making good place in Computer Networking.
Network Administrator
Life Long (Kuwait City, Kuwait). July 2003 – January 2012
Held multifaceted responsibilities to configure, install and administer network infrastructure LAN/WAN and
telecommunications systems with both Ministry of Education and Ministry of Communication that supported staff of over 2800
users. Carried out full planning, implementation, configurations, verification and troubleshooting of local and Enterprise-class
Network using RIPv2 BGP, OSPF, EIGRP, Cisco Hierarchical Campus Model ECNM .Worked collaboratively with specialists
on advanced security, voice, wireless and video solutions. Analyzed and report outages and corrective actions to Theater
Network Operations Center. Fulfilled administrative and technical responsibilities including VLAN administration, Routing,
Firewall PIX/ASA/DMZ and ACL administration, DHCP and Server Administration, Use Cisco Works 2003, Network Traffic
Prepared, Planned, designed, implemented, deployed and optimized Cisco networks, and implemented a new enterprise
LAN/WAN using Cisco Catalyst 6550/45xx/3650/7600 core switches, Cisco Nexus 5000/7000 distribution switches,
and Cisco Catalyst 2960 and 36xx access switches, designed a scalable and fault tolerant network architecture using
redundancy and best of quality services. Installed, implemented and administered network systems using BGP,OSPF,
EIGRP, Dynamic Multi-VPN, NHRP and MPLS protocols, using Wireshark & Cisco prime as a network manager
software suite, upgraded Cisco switches and routers CSR 1000v, IOS XE, IOU, and IOS 15.3 operating systems,
assisted system engineers configuring multi VMware, vSphere sites and Microsoft Hyper-V virtualization solutions,
deployed, and sustained Cisco Nexus 1000v virtual switch, and Cisco ASR 9000,GSR-XR 12xxx high-density Gigabit
switch router for video and voice over IP demanding solutions, tested, installed and configured various network routers
and switches: Juniper, Huawei, Alcatel, Avaya (Nortel), D-Link, Linksys, Netgear, HP 3com, and Dell force 10.

3. shaping/ Policing, QoS to manage and administer the network, Cabling and installation, Plan network development and
expansion as needed. Used Kiwi syslog to keep track on all users network related issues. Used Cisco Unified Call Manager to
configure, add, delete and update device and user information.
• Enhanced the network security and achieved over 98 % of MOE network compliance.
• Effectively maintained Network Availability and ensure regular maintenance on equipment.
• Improved inventory control capabilities by developing a comprehensive Asset Management program.
• Successfully handled network stability through the use of MOE-approved, Government-furnished equipment and apply all
Cisco high-availability Standard.
Network Support Engineer
Al-Kandery Group December 1999-June 2003
• Analyzed Enterprise Campus Architecture, implementing VLANs, spanning-tree, inter-VLANs routing, high
availability, redundancy, and security in Campus Networks, be Customer Service oriented and exhibit the ability to
communicate effectively with end-users as well as team-mates. Create and maintain documentation for work, processes,
and problem resolutions. Utilize Ghost/Cloning software to image over 400 PCs. Setup and maintain the wireless
network for Students Group. Instructed end users in implementing new hardware and IOS. Rendered technical assistance
to end users both over the phone and onsite. Communicating with Cisco TAC, Evaluated network hardware, software
and peripherals in order to diagnose issues and make software/setting adjustments as necessary, including reconfiguring
network devices with faulty operating systems, upgrading IOS, Created and worked incident tickets. Created and
maintained Active Directory user and computer accounts for MOC (Ministry of Communications) users and networked
equipment. Trouble-shooting Cisco LANs, WANs including Hubs, Repeaters, Bridges, Routers, Switches and access
points. Create and maintain documentation for work, processes, and problem resolutions, Implemented High
Availability, security and Redundancy in a Campus Network
• Received over 600 complimentary correspondence emails from satisfied customers.
• Had over 80% network issues resolution and a high customer satisfaction rating.
• Improved LAN/WAN network performance over 95%
• Saved Brigade 30% in equipment and maintenance costs by optimizing networking devices to reduce inventory needed.
• Maintained a 95% or greater “up-and-running” efficiency for all network devices, terminals and PC’s.
Personal Skills
AWARDS & ACHIEVEMENT
- Granted awards from Ministry of Education.
- Granted awards from Al-Dasma Group, TDI Kuwait and PAAET.
LANGUAGE:
Bilingual English / Arabic, with ability to translate, TOFEL – IELTS.
REFERENCES
Heart of Jerusalem, Colorado Springs, Co. General Manager-Hussein Abukhdeir Cell: 719.330.2521
Email: Abukhdeir47@hotmail.com, info@heartofjerusalemcafe.com
Smart2Group, Kuwait, Salmyah, Project manager, Nabiel Mustafa Cell: +965-99398724
Email: Info@smart2group.org
International House Institute, Kuwait, Ras-Elsalmyia, Development Manager, Jihad Faraj Cell:+965 66668834
• Excellent Speaking and writing skills with ability to persuasively communicate complex messages to multiple audience.
• Ability to articulate technical problems into business terms.
• Analytical, Highly Motivated, team oriented, enthusiastic and initiative.
• Ability to conduct, train, and deliver full Cisco Networking courses and IT.
• Ability to initiate and manage long term strategic projects and programs.
• Ability to play a leadership role in business development activities for large and complex opportunities
• Approved as skilled worker or extra ability immigrant from USCIS, and Australian Computer Society (ACS).
• Green Card Holder, having a valid US driving License.
• Programing and IT diploma in (FoxPro, power builder, visual basic, MS windows and appoication).

4. Email: jihad@ihikuwait.com
Life Long, Kuwait, Kuwait Manager Nabil Ezzelarab Cell +965-97536938
Email: ezzelarab.n@gust.edu.kw
Al-Kandery Group, Kuwait, Hawali, General Manager Mahmoud Fouad Cell: +965-99158969 info@alkanderygroup.com