Resume

1. Joe Capucini
CTT+ Certified Instructor (CompTIA)
567-288-5172 (Mobile) – jcap49@gmail.com
http://www.linkedin.com/pub/joe-capucini/10/3b/614/
JOB OBJECTIVE: To apply 15 years of experience and continue to present with an engaging, polished
training style. To apply ADDIE and SAM Instructional Design principles. I have designed eLearning, LMS
interactive, lecture, hands-on and demonstration types of sessions. I am fluent in Adobe Captivate,
Articulate Storyline, PowerPoint, and Train the Trainer subjects.
EDUCATION: Bachelor of Arts – Theatre -- University of Toledo -- June 1997
EMPLOYMENT HISTORY:
Training Manager – Vision Internet March 30, 2015 – Present
Vision Internet specializes in creating robust websites for local government agencies. The Training
Manager is a newly created position and currently provides:
▪ SME level knowledge for proprietary Content Management System
▪ WebEx and Onsite training to end-users
▪ Product training to internal and external users
▪ Onboarding and Employee Integration Programs
▪ Online learning resources produced in Adobe Captivate
▪ Design and delivery of internal and external training materials
▪ Attend to Sales/Marketing initiatives as required
Assistant Vice President & Senior Trainer – BBCN Bank May 12, 2014 – December 9, 2014
Headquartered in Koreatown, Los Angeles, CA - My projects included:
Designed or Updated and Delivered soft skill training, on the following subjects:
▪ Social Media (WebEx and LMS versions)
▪ Customer Satisfaction Program
▪ Business Etiquette (LMS version)
▪ New Employee Orientation (Classroom and LMS versions)
▪ Corporate Orientation (Classroom)
▪ Leadership Awareness (Classroom)
• Created and designed a comprehensive, customer service program called GREET.
Senior Trainer – Buckeye CableSystem June 26, 2010 – March 21, 2014
Buckeye CableSystem is a video, internet, and telephone provider with over 150k subscribers and
employs over 700 union and non-union employees.
Designed and Delivered soft skill training, primarily to customer operations staff, on the following
subjects:
▪ Assertiveness
▪ Cable 101
▪ CPNI
▪ Dealing with Aggravated Customers
▪ Elevating your Speech
▪ Hosted Stations – An Introduction
Designed and Delivered software training on the following subjects:
▪ CHR (industry specific billing, scheduling and customer service software)
▪ PowerPoint 2003/2007/2010/2011
Designed, Produced, and Narrated Computer Based Training (CBT) on the following subjects:
▪ Company Disciplinary Policy and Procedures
▪ Contacting an HR Specialist
▪ Introduction to MyLO (My Learning Online = Company name for internal LMS)
▪ Non-Harassment training for Managers
▪ Introduction to The Cloud
▪ Leadership Principles
▪ Overcoming Objections
▪ Preventing Escalated Calls
▪ Train the Trainer
▪ WOW! Customer Satisfaction

2. ▪ OSHA Labels
▪ Reporting an Issue to HR
▪ Safety – Field Operations
▪ Safety – General Office Personnel
▪ Sexual Harassment
▪ Talent Management System – Multiple user components
• Designer and Coordinator of the New Employee Integration Program
Trainer – Remedi SeniorCare / Artromick November 19, 2007 – April 4, 2010
• Designed and Delivered on-site training of 2 EMR applications
• Training Team Leader at Long Term Care Facilities – Supervised 3 Remedi SeniorCare staff members
during training and implementation
• Designed, Produced, and Narrated over 70 Computer-based training sessions using Captivate
Technical Trainer – Thomson Reuters July 2001 – June 2007
• Provided training and consulting to Thomson Tax & Accounting users on multiple Creative Solutions
Products via: Regional classes, Seasonal seminars, Onsite consulting, Web-based consulting using
WebEx as well as conducting several User’s Conference classes
• Served as the original chief coordinator/developer of the Thomson Tax & Accounting Train the
Trainer program; a comprehensive offering that provides the necessary skill sets to other Creative
Solutions departments. Topics of Train the Trainer included: Speaking Skills including Openings and
Closings, Difficult Participants, Adult Learning Styles, Discovering Your Training Style, Room and
Audience Management
OTHER RELEVANT EXPERIENCE:
• Over 15 years in the restaurant industry – 5 yrs. management experience included
• Extensive experience in both Windows and iOS operating systems and MS Office
• Extensive experience with Adobe Captivate and Articulate Storyline
• Extensive experience designing and creating online evaluations using Survey Monkey
VALIDATIONS:
• CompTIA CTT+ Certified Instructor
• Certified completion by Friesen, Kaye and Associates, Advanced Facilitation Skills for Trainers.
• Certified completion by The Training Clinic, Training Presenter
• Certified Jones NCTI – Cable Network Overview and Quick Start Installer
• Former Board Member – Village Players Theatre, Toledo, Ohio
REFERENCES and SALARY REQUIREMENTS Available Upon Request