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PORTFOLIO OF RICE CONSULTANCY PTE LTD @ VERSION 1.0 /150118
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Incorporated in 2014, RICE Consultancy Pte Ltd is a boutique
Business Growth Solutions firm that specialises in end-to-end
growth solutions to help business owners build their businesses to
greater success with achievable results.
With a lean but powerful team of 11 full-time employees
supported by 2 part-time employees, RICE Consultancy worked on
more than 100 projects for a variety suite of clients like Capelle
Academy, Singapore Red Cross, Enercove, Rainforest Education
Centre, KTC Construction and SKINFOOD to name a few, we aim to
be a trusted Business Growth Partner for every company who
believes in effective growth for their businesses.
W H O W E A R E
2 PROPOSAL FROM RICE CONSULTANCY PTE LTD

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3 PROPOSAL FROM RICE CONSULTANCY PTE LTD
O U R M I S S I O N
We aim to help growth-focused companies to Reach out
successfully in the business landscape by Innovating their
productivity and Cultivating their employees’ growth to
Engage with their customers effectively.
To inspire maximum growth for every Company to
reach their business aspirations
O U R V I S I O N

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W E H E L P Y O U :
O U R B U S I N E S S G R O W T H S O L U T I O N S
REACH OUT TO
YOUR CUSTOMERS
HOLISTICALLY
Brand & Marketing Consultancy
*
Brand & Marketing Strategy
*
Development of Marketing
Communication Materials
*
Execution of Marketing Activities
INNOVATE YOUR
PRODUCTIVITY
Operations Processes Consultancy
*
Workflow Framework
*
Workflow Systems
*
Integration Web Services
CULTIVATE YOUR
EMPLOYEES’ GROWTH
Human Capital Framework
*
Building Company Culture
*
Dialogue Session Facilitation
————————————
Training:
Workforce-ready skills
*
Leadership Development
*
Super Frontliners
ENGAGE
WITH YOUR
CUSTOMERS
EFFECTIVELY
Customer Experience Strategy
*
Customer Feedback Systems
*
App Development
PROPOSAL FROM RICE CONSULTANCY PTE LTD

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5 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Innovate Your
Productivity
Enhance the way you work operationally while meeting all your customers’ needs efficiently

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6 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Planning & Building Process
Starting from
discovery sessions
with clients to
understand key
business
requirements to
achieve business
visions and goals
Identify & spell
out detailed
requirements that
will meet specific
project objectives
Draw out
workflow process
that is required of
the system and
platform.
Develop
customized
platforms to
automate
operational
workflow
Post analysis to
ensure success
and effectiveness
of systems
The process of planning, building and developing is a two-way process with clients to ensure
that solutions are customized to the needs and demands of the business’s vision and goals.

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7 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Our Clients
RICE has successfully develop & implement customized workflow solutions for clients from
different industries. Here are some notable ones.
We are also a partner of AWS.
Name of Company Industry Solution
Capelle Academy Adult Education Customised Training Management System
Locker & Lock Locker Customised Assets Management System
Envercov Humility control Customised Service Tracking System
Singapore Red Cross Academy Education Customised Training Management System
Red Cross Home for the Disabled Nursing Care Customised Nursing Management System
Bishan Home for the Intellectually Disabled Nursing Care Customised Nursing Management System
Singapore Children’s Society Education Customised Training Management System

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8 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Assigned Key Technical Team for project
Title: System Architect / Head of Developer
Experience-
With more than 13 years of experience in development of IT solutions, he possess the full capabilities to
strategize & provide end-to-end IT solutions for diverse types of projects, example GoPay (Gojet), Ascend
Group.
Technologies Language Proficiency:
Ruby, Java, Typescript, Golang, Python, Javascript
Qualifications:
Monash University, Australia - Master of IT (2016)
Swinburne University of Technology, Malaysia - Bachelor of Science, majoring in Computer Science and
Software Engineering (2010)
● Publication https://ieeexplore.ieee.org/document/5370540

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9 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Assigned Key Technical Team for project
Title: QA Technical Engineer
Experience-
With more than 12 years of working experience in software testing including mobile/web/desktop/firmware
application. More than 8 years of working experience in automation (UI/API) including Coded UI, Selenium
WebDriver, Cucumber, Appium, Robot Framework, Microservices integration test. Create & maintain
automation test framework using Page Object Model.
Technologies Language Proficiency:
Java, C#, JavaScript, Python, Golang, Setup/using CI (Bamboo, Jenkins)
Qualifications:
Electronic Engineer – University of Technology (2006)
ISTQB Foundation (2010)
HP Functional Testing v11.x (UFT) (2013)
Scrum Master (2016)

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10 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Assigned Key Contact for project
Title: Project Team Lead
Experience:
With more than 4 years of experience in managing and turnkey projects and fulfilling all projects' milestones within stipulated
timelines & holds a steady track record of presenting to stakeholders, ability to understand their exact requirements and
developing customized turnkey solutions to meet their needs. She has completed more than 10 turnkey IT solutions projects
focusing on Inventory Management Systems, Customer Management Systems and Training Management Systems, to name a
few. Some of her key capabilities include Project Management, Client Management, Leadership and People Management and
Business Development and has successfully completed various turnkey projects for clients like Enercov, SkinFood and Capelle
Academy.
Title - Project Co-ordinator
Experience -
A capable Operations & Admin Excellence Manager with more than 10 years of leadership and management experience, Irene
possesses key capabilities that are essential to any turnkey Projects' fulfilment including, operations management, business
excellence, effective time management and finance management. Some of her notable contributions include restructuring the
entire operations' processes to increase operational effectiveness within 3 months for a Continuing Education Training Centre
of 80 plus staff (Training Vision Institute Pte Ltd), conducting professional workflow consultancy and establishing the whole
suite of Standard Operational Procedures from customer service to service fulfilment for both a Fertility Wellness Centre
(CloudCare Pte Ltd) and an Adult Training Provider (SCALA) in order to achieve Operational Excellence.

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11 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Capelle – Training Management System
o The owned self-developed system was already 10 years, Capelle was not able to make modification in the system to
include new requirements
o No central filing system which caused inconsistence in the process.
o Team member unable to cover each other duties during urgent leave due to inconsistence in the process
o System not accessible outside company network, hence admin team has to stay overtime in office to complete.
o Assignment of work done manually, hence work not evenly distributed which caused inefficiency
o Duplicated work & effort between admin & finance as no integration was done
o Actual transaction & finance record not aligned which caused business review & heath not accurate, causing delay
of invoice & account receivable
o Resources booked by account manager without confirmed contract which caused poor management of resource
o Physical documentation of contract, attendance & important documents were all filed & stored for audit. However,
sometime unable to locate paperwork.
Challenges that Client faced

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12 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Capelle – Training Management System
RICE proposed solution
o Discovery session with client to understand key business requirements based on business strategy in order to achieve
Business Vision
o Identify and spell out each detailed requirements to validate what is needed to achieve respective strategic thrust’s
objective
o Discovery session with key holder to identify As Is process & To-Be process
o Develop a digital platform (IMS) to automate operational workflow with best practice, access by role based:
➢ Admin module
✓ Course management enable Admin to create class event accurately using course info created. Able to generate
different documents by just 1 click (eg: attendance sheet, confirmation email, etc)
✓ Vendor management enable PO generate to vendor directly through 1 click & keep record of order linked to
class event which enable Finance to track spending for each class

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13 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Capelle – Training Management System
RICE proposed solution
✓ Trainer management keeps record of all trainer's certification & availability. This quicken the
process for admin to assign class to trainer accurately.
✓ Resource management allows admin to know the classroom availability & usage
➢ Finance module
✓ Able to make accurate billing based on data inputted by Admin which quicken account receivable
✓ Able to identify revenue & cash flow through report generated via management module
➢ Management module
✓ Able to generate admin report to ensure necessary processes are all completed for classes that had
happened
✓ Able to generate revenue report based on location, course, trainer, etc

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14 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Enercov – Customised Service Tracking System
o Service reports using paper and handwritten.
o Maintenance issues are not digitized, which makes it
difficult to carry out any credible form of analysis and
correlation.
o Manual tracking for installation maintenance schedule,
which lead to manual allocation of technician which
might not be best fit for that air-con model. Result in
waste of resources due to extra time spend resolving
issue.
o Missing or double servicing of air-con unit due to
manual tracking for maintenance schedule
o Compressor only replaced when breakdown, which
caused client constantly doing firefighting
Challenges that client faced RICE proposed solution
o Discovery session with client to understand key business
requirements based on business strategy in order to achieve
Business Vision
o Identify and spell out each detailed requirements to validate
what is needed to achieve respective strategic thrust’s objective
o Develop a digital platform (system) that records past & future
installations, it’s configured specifically for different compressor
system configurations
o Develop different maintenance templates to record each
compressor status. System will use data to analysis the
compressor performance
o System is able to analysis technicians performance through the
collection of data from each maintenance record

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15 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Singapore Red Cross Academy – Training Management System
o High withdrawal rate
o No proper registration process
o Manual registration via phone call / on site / email
o Manual tracking for class status
o Manual tracking of cert expiry
o Manual class schedule creation on goggle sheet
and website
o Manual calling/email to learners upon class
confirmation
o Manual attendance sheet creation after every class
confirmation
Challenges that client faced RICE proposed solution
o Discovery session with client to understand key business requirements
based on business strategy in order to achieve Business Vision
o Identify and spell out each detailed requirements to validate what is
needed to achieve respective strategic thrust’s objective
o Develop work flow using LLTMS as a guide to achieve client’s objective
o Develop online registration & payment portal which immediately reduce
their withdrawal rate & increase cash flow
o Online registration push data to LLTMS which allows operations to have
LIVE update on class status
o LLTMS send reminder email to learners “X” days before cert expiry
o Auto email generated to learners once class status change to confirmed
o 1 click to generate attendance sheet & assessment

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16 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Nursing Management System
o Manual residents & clients recording
o No proper registration process
o Manual recording of residents & clients health conditions
o Manual tracking of medication feeding.
o Difficulties in reading the medical records & therapy records
written by individuals.
o Notice board full of post-it stating residents &/or clients health
condition for the day.
o Only the attending staff of the day/shift will know the health
condition of the Resident/Client.
o Manual Therapy scheduling & recording by outsource Therapist.
o Storage issue due to too many documents to store for future
reference purpose.
o Manual tabulation for MSF subsidy report, residents report,
Therapy attendance report, etc.
Challenges that client faced RICE proposed solution
o Discovery session with key stakeholders to understand current pain point
& challenges.
o Identify and spell out each key stakeholder AS-IS process.
o Propose & develop TO-BE process based on Best Practice to key
stakeholders.
o Develop a seamless & user-friendly management system based on
proposed TO-BE process for Social Work, Nursing & Therapy department.
o Residents & Clients health condition for the day is avail in one glance by
relevant staff based on the user rights given.
o Develop different template/report for individual department for external &
internal reporting.
o Auto Therapy schedules based on required duration selected by Therapist.
o Internal messaging platform to record conversation between different
department for Residents and/or Clients
o 1 click to generate attendance sheet & reports for external & internal
reporting.

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17 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Rice Capability - Proven Solution
Singapore Children’s Society – Tutor Management System
o Difficulty in getting signed attendance from tutors.
o Manual scheduling which often result in double bookings.
o Lost track of tuition sessions due to multiple rescheduling.
o Overflowing of WhatsApp messages due to tutors'
submission of attendance record.
o Manual feedback tracking.
o Manual tabulation of tuition sessions for individual child for
claim purpose.
o Manual tracking to ensure each child will not exceed the
number of tuition per month.
o Difficulty in finding the contact for caregivers, tutor and/or
social worker for individual student.
o Zero visibility of class since tutor will only submit session
at the end of month for payment.
Challenges that client faced RICE proposed solution
o Discover session with their consultant to understand their requirement.
o Propose & develop a seamless management system based on Best
Practice with User rights based on Role.
o Develop a schedule page that provides tuition information based on
individual tutor.
o Auto email reminder to tutors before tuition date.
o Track & auto email reminder to tutors & caregivers when attendance not
mark after the tuition date.
o Signature recording for each completed tuition session.
o Track the number of tuition session for each child to ensure it is kept within
limit.
o 1 click to generate attendance report for finance reporting
o Colored schedule page for easy identification of tuition session not
completed after tuition date.
o Private message module for tutors, caregivers & social workers.

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18 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Testimonials
Singapore Children’s Society
“When my centre embarked on our digitalization project in 2021, we were new to the process and design planning
behind the scenes. We are thankful for the generous guidance provided by Rice consultants each step of the way,
supporting us with the digital interface to implementation of the system, also providing advice to us about the
aftercare
maintenance of the platform. It was a pleasant partnership as we worked together to come up with a system
that value adds to the work and make our digitalisation dream come true.”
Joy Lim, Director

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19 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Testimonials

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20 PROPOSAL FROM RICE CONSULTANCY PTE LTD
User Friendly Input (System reference)

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21 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Schedule & Calender (System reference)

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22 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Participant & Course (System reference)

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23 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Digital Signature & File Upload (System reference)

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24 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Roles Setup & Access (system reference)

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25 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Our Process

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26 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Key Development Philosophies
• Modular – Data and system components to be designed in modules to enable
high reusability and achieve “enter once use many”. Each unique piece of data
should be entered only once, and referenced from elsewhere (instead of re-
entering)
• Practical – Design & implementation to be simple and straightforward instead
of sophisticated but difficult to understand. We aim to deliver functionality to
end user instead of building cutting edge technology which layman cannot
understand

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27 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Key Development Philosophies
• Prepared for Refinement – We understand the need for “simple now” and
“extend later”, so we undertake an iterative process in development, fully
prepared for new requirements and extensions in a phased approach.
• User Friendly – Aesthetically pleasing and user-friendly components allow
for ease-of-use and functionally effective systems.

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28 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Key Development Philosophies
• Based on Best Practices – Employing best practices allow us to build upon
our past experiences and improve, and have easily understood coding practices
which are transferrable
• Extensible – System is built in an open and extensible manner to cater for
future improvements and expansion easily

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29 PROPOSAL FROM RICE CONSULTANCY PTE LTD
System
Proposal

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30 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Proposed Deployment Infrastructure

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31 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Collaboration
Proposal

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32 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Scope of Work
1. Solution discovery
2. System & database design
3. Development & user-acceptance testing on staging
4. Server setup and deployment
5. Training
6. System implementation
7. Tier 1 support and maintenance

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33 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Description Price (S$)
Learning Management System Development
➢ Workflow Discovery
➢ System features (reference to appendix A):
o Administration
- User Account Set up
- 2FA Set up
o Set up
- Module
- Course Set up
o Operation
- Scheduling
- Payment (Finance)
o Communication
- Message In/Out box
o Report
80,000/-
User training (up to 2 sessions)
Annual Maintenance (up to 20 manhours)(reference to page 37) 5,000/-
Proposal
Note: Solution will include (Appendix A) unless stated otherwise.
For further enhancement will be evaluated and quote accordingly.

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34 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Appendix A – Aidha System Requirement

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35 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Note:
Accessible from Windows, iOS and Andriod OS. – Application developed will be Browser based.
Compatibility with Microsoft365 (Sharepoint, Calender, Teams) – Application will have own calender scheduling.
Appendix A – Aidha System Requirement

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36 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Note:
Eligibility for grant funding – RICE had completed a few projects that client received grant from NCSS.
However, approval is still subject to individual sponsor criteria which RICE will assist in providing relevant
support when necessary.
Appendix A – Aidha System Requirement

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37 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Appendix A – Aidha System Requirement

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38 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Note:
Calendar information exportable to other standard calender platform. – Need more details to advise.
Uploading & Tracking of student class activities – User will have to tick manual whenever completion of
activities. Application will have uploading function, however, suggest to separate uploading files to another
platform to avoid data corruption & speed of application.
Appendix A – Aidha System Requirement

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39 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Note:
Reports – As long as data is inputted it can generate report. Suggest to do raw report so that respective user
can filter required data as necessary.
Appendix A – Aidha System Requirement

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40 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Note:
Invoice – Need more details. RICE has the capability to API to PayPal payment gateway.
Cash expenses, e-receipt generation, discretionary write-off outstanding amounts – These functions should be
under Accounting software/application not in this Learning Management system
Appendix A – Aidha System Requirement

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41 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Project Timeline
Upon kick-off, the project will be implemented based on the following targeted timeline:
S/N Activity Duration (estimation)
1 Workflow discovery (based on requirement given) 2 weeks
2 Development Phase
➢ Construction of system including testing & first preview
6 – 8 weeks
3 Refinement Phase
➢ Target for up to 2 iterations of systems refinements &
bug fixes after first review
2 – 4 weeks
4 User acceptance testing and sign off 2 weeks
5 Training (2 sessions) 2 weeks
7 Full scale implementation 1 week

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42 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Deployment, Warranty, Maintenance
• During development stage, the system will be placed onto a staging server for user testing
• Upon sign-off of user acceptance tests, the system will be placed onto production server
• Upon placing on production, a warranty period of 90 days will cover the bug fixes
• Upon the expiration of warranty, an industry standard charge of $220 / man-hour rate will
apply for any system work done, including bug fixes
• Annual maintenance contract will be made available at $5K / year, with 25 man-hours
available to be used for bug fixes and enhancements if required. Unutilized man-hours will
not be refunded but can be carried forward to the next year for up to 2 years.

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43 PROPOSAL FROM RICE CONSULTANCY PTE LTD
Project costing & Payment term
S/N Description Amount S$
1 60% upon signing off quotation 48,000
2 20% upon Refinement phase 16,000
3 Final 20% upon User Acceptance Test signed off 16,000
Total project costing excluding maintenance: S$80,000
*Support & maintenance ~ S$5,000 (up to 25 man-hours)
Full payment together with final payment 20% upon User Acceptance Test signed off.

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T H A N K Y O U
PORTFOLIO OF RICE CONSULTANCY PTE LTD @ VERSION 1.0 /150118
www.riceconsultancy.com.sg
Rachel.oh@riceconsultancy.com.sg