1. Name
Joe Apodaca
www.joeapodaca.com
18617 White Water Cove, Pflugerville, TX, 78660
Home: (512) 810 - 0412
Summary of Qualifications
For the past 12 years I have provided technical support for schools, lenders and servicers utilizing
Software-as-a-Service. Support includes: troubleshooting technical usage, providing users basic
product training, effectively responding to a wide-range of questions and/or requests for assistance,
advising customers on best practices and procedures and assisting with file transmissions/ data
formatting.
• outstanding communication skills
• able to work solo, with a team, and closely with customers
• listen carefully to expressed problems
• effective, solutions-oriented problem solver
• quickly assess situations, prioritize and take appropriate actions
• awesome analytical ability
• able to multi-task in high volume, fast-paced environments
• committed to exemplary team and customer service
• strong working knowledge of web site design and development.
IT Skills
Programming Languages
HTML 4.0 CSS 2 SQL (beginner)
Javascript 1.2 Java (beginner) Actionscript 1.0
Coldfusion (beginner) PHP (beginner)
Operating Systems
MVS (OS390) MVS (Z/OS) JES2
DEC Open VMS VAX Windows 3.1, 95, 98, XP, 7-8
Programs
Microsoft Word Microsoft Excel Microsoft Outlook
Microsoft Access (beginner) Adobe Photoshop 7.0 Adobe Illustrator 7.0
Adobe Flash Adobe Dreamweaver 5.0 FileZilla
TGWarehouse
Education
Austin Community College, Austin, TX
- A.A.S. in Visual Communication, emphasis on Graphic Design
May 99
• Grade Point Average 3.9
• Dean’s list 3 semesters
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2. Experience
TG, 301 Sundance Parkway, Round Rock, TX
- ​Technical Support Consultant​ (2005-2007)
- ​Technical Support Analyst​ (2007-2016)
Responsibilities: Provide technical support positively, effectively, and efficiently to external business
partners via phone and email with a working knowledge of process flows and TG’s products and
services. Assisted with establishing and maintaining SFTP routing profiles. Designed and implemented
an effective intranet site for the use by the team as a source of reference in aid and trouble-shooting;
developed and maintained documentation and tutorials that were implemented within the intranet site.
• ​Inducted into President’s Club: Designed and implemented an effective intranet site for the use by the
team as a source of reference in aid and trouble-shooting; maintained documentation and tutorials that
were implemented within the intranet site.
TG, 301 Sundance Parkway, Round Rock, TX
- ​Computer Operator II​ (2003-2005)
Responsibilities: Monitor and support of daily batch cycle and production print with applications
such as Control-M, Control-D and TSO. Monitor and diagnose online applications and system
related issues. Provide quality support for multiple computers, networks and LPARS. Setup
macros on console keyboards for assured execution of commands, developed web pages and
small applications to assist operators in their duties. Provided support to users, Computer
Operators, Production Control and System Engineers. Assisted in the operation of high speed line
and laser printers (IBM 2770s), silo, etc.
FIC, Austin, TX
- ​Computer Operator I​ (2002-2003)
Responsibilities: Weekly/monthly execution of scheduled processes, XEROX DSR’s and weekly
backups, IPL’s, and special projects. Assisted in a complete revision of the Computer Operator’s
Manual: was organized for easy updating, styles were incorporated to give a consist look throughout
and the instructions were written in a clear and precise manner for easy execution. Provided support to
Production Control and programmers as needed.
Web Development Experience
•​ www.joeapodaca.com​ - Web Designer (freelance) (​status: online​) ongoing
Developed concepts, carried out with the design and functionality of the portfolio website
utilizing Flash, Photoshop and Dreamweaver. Exercised my skills in graphic and web design to provide
for a unique experience.
• ​www.scentsandscentsability.com​- Web Designer (​status: sometimes online​) 2003
Revised the information architecture of the website, developed concepts that led to the creation
of the company’s logo, product labels and website design. Collaborated with owners on various ideas
including the advising of product imaging. Researched and revised website’s shopping cart to be
aesthetically pleasing and more functional. Utilized Photoshop and Dreamweaver to produce an
elegant and sophisticated website.
• ​www.globalnettraining.com​ - Web Designer (​status: my design no longer online​) 2002
Extensive information architecture was executed, in collaboration with owners, on a 70+ page
website. With the assistance of the employees concepts were developed and implemented. Worked
with backend programmers for the visual layout and interactive elements for the website and their
shopping cart system. Utilized Photoshop, Flash and Dreamweaver to produce an extremely effective
website.
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