1. J. Summer Armstrong, MS, CST
2504 Wales Way • Lewisville, TX 75056 • (865-384-1164) • summerarmstrong@yahoo.com
PROFESSIONAL EXPERIENCE OVERVIEW
• Oversees efforts for recruitment, development, performance evaluation of employees.
• Manage 27+ team members.
• Payroll for 27 team members, monthly draws for 4 surgeons, and all bonuses.
• Oversees the business and financial affairs of the clinic and fiscal management in
conjunction with the practice.
• Oversees and manages the billing and collection processes/department.
• Ensures clinic compliance with all regulatory agencies governing health care delivery and
the rules of accrediting bodies.
• Continually monitors operations, programs, physical properties. Initiates appropriate
changes.
• Encourages community education by initiation participation in health fairs and events to
promote awareness.
• Responsible for managing the overall marketing activities of the practice.
• Resolves any medical-administrative problems and keeps lines of communication open
with staff to ensure high employee morale and a professional, healthful clinic
atmosphere.
• Manage Accounts Payable/Receivable and expense control procedures, including billing,
invoicing, purchase order and invoice verification, billings, account reconciliation, and
daily bank deposits.
• Liaison between senior management, employees, students, and clients to ensure proper
lines of communication critical in addressing myriad problems and issues requiring
immediate attention and resolve.
• Maintain calendars for multiple surgeons – Coordinated and set-up conference calls,
board and management meetings, special events, surgery, and travel arrangements.
• Helped launch MEDITECH EMR for East TN Pediatric Surgery Group.
• Establish and maintain Human Resources related employee files reflecting salary
increases, deductions, and benefits while exercising a high level of confidentiality.
• Conduct orientation/presentation sessions, individual and small group meetings with
staff and students.
• Streamlined daily operations by preparing memos/correspondence, transcribing
meeting minutes/professional letters, and maintaining files/documents/records.
• Obtained 16 contracts for new clinical sites and maintained existing relationships.
• Curriculum, syllabi, and program development while maintaining accrediting standards
of TWC, ACICS, ABHES, and CAAHEP.
• Engaged in maintaining student retention rates, placements, and graduation rates
according to the accrediting body’s benchmarks and standards.
• 9+ years staging and scrubbing multiple surgical procedures including, but not limited
to, General, ENT, Cardiac, Orthopedic, GYN, Neuro, Pediatric, and Laparoscopic.

2. WORK CHRONOLOGY
NORTHERN TEXAS FACIAL & ORAL SURGERY, Grapevine, Texas 2016
Practice Administrator
ECPI UNIVERSITY, Virginia Beach, VA 2014 - 2015
Program Director of Surgical Technology
FORTIS INSTITUTE, Grand Prairie, TX 2013 - 2014
Program Director of Surgical Technology
SANFORD-BROWN COLLEGE, Skokie, IL 2011 - 2013
Clinical Coordinator of Surgical Technology
GRADY MEMORIAL HOSPITAL, Atlanta, GA 2011
Certified Surgical Technologist
EAST TENNESSEE PEDIATRIC SURGERY GROUP, Knoxville, TN 2007 - 2010
Clinical Manager/Certified SurgicalTechnologist
EAST TENNESSEE CHILDREN’S HOSPITAL, Knoxville, TN 2003 - 2008
Certified Surgical Technologist
EDUCATION
Robert Morris University, Moon Township, PA 2012 - 2013
Master of Science in Organizational Leadership
Tusculum College, Knoxville, TN 2008 - 2010
Bachelor of Science in Organizational Management
Tennessee Tech of Knoxville, Knoxville, TN 2005
Diploma in Surgical Technology