Quality management

1. Quality Management
» QUALITY - DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS
FULFILS REQUIREMENTS.
» CUSTOMER SATISFACTION – CUSTOMER’S PERCEPTION OF THE
DEGREE TO WHICH THE CUSTOMER’S REQUIREMENTS
HAVE BEEN FULFILLED.
» QUALITY MANAGEMENT -- CO-ORDINATED ACTIVITIES TO DIRECT AND
AN ORGANISATION WITH REGARD TO QUALITY.

2. Quality Management
» QUALITY CONTROL –PART OF QUALITY MANAGEMENT, FOCUSSED ON
FULFILLING QUALITY REQUIREMENTS.
» QUALITY ASSURANCE – PART OF QUALITY MANAGEMENT, FOCUSSED ON
PROVIDING CONFIDENCE THAT QUALITY
REQUIREMENTS WILL BE FULFILLED.

3. Quality Management
PRINCIPLES OF QUALITY MANAGEMENT
» TO LEAD AND OPERATE AN ORGANISATION SUCCESSFULLY, IT IS NECESSARY TO
DIRECT AND CONTROL IT IN A SYSTEMATIC AND TRASPARENT MANNER.
» MANAGING AN ORGANISATION ENCOMPASSES QUALITY MANAGEMENT
AMONGST OTHER MANAGEMENT DISCIPLINES.
» EIGHT QUALITY MANAGEMENT PRINCIPLES WHICH FORM THE BASIS OF A
QUALITY SYSTEM , ARE INDICATED IN THE NEXT SLIDE.

4. Quality Management
EIGHT PRINCIPLES OF QUALITY MANAGEMENT
» CUSTOMER FOCUSSED ORGANISATION
» LEADERSHIP
» INVOLVEMENT OF PEOPLE
» PROCESS APPROACH
» SYSTEMS APPROACH TO MANAGEMENT
» CONTINUAL IMPROVEMENT
» FACTUAL APPROACH TO DECISION MAKING
» MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
.

5. Quality Management
USE P- D- C- A APPROACH FOR QMS
ACT PLAN
CHECK DO

6. Quality Management
FIVE PHASES OF ADVANCED PRODUCT QUALITY PLANNING
1.PLAN AND DEFINE PROGRAM
2. PRODUCT DESIGN AND DEVELOPMENT
3. PROCESS DESIGN AND DEVELOPMENT
4 .PRODUCT AND PROCESS VALIDATION
5. FEEDBACK ASSESSMENT AND CORRECTIVE ACTIONS

7. S
.
N
O
.
FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED
1 CONTROL PLAN
2 OPERATION
STANDARD
3 GAUGES
4 STATUS OF GAUGE
CALIBRATION
5 STATUS OF
FIXTURE
CALIBRATION
6 STORAGE
FACILITY FOR
GAUGES &
FIXTURES
CHECK LIST FOR QA SYSTEM
PAGE 1 OF 2

8. S.
N
O.
FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED
7 PROCESS
CAPABILITY
Cpk<1.33 1.33<=Cpk <=1.67 Cpk>1.67
NO. OF
CHARACTERSTICS
8 NO. OF CONTROL
CHARTS IN
OPERATION
9 CUSTOMER
COMPLAINTS
TRACKED NOT TRACKED CA TAKEN
FAILURE MODE
OCCURRENCE
CA EFFECTIVENESS
10 OPERATOR OWNER
SHIP
TRACKED NOT TRACKED OJT
11 RESPONSE TIME
FOR CLOSING NCR
< 48
HOURS
> 48 HOURS
100 %
CHECK LIST FOR QA SYSTEM
PAGE 2 OF 2

9. THANK YOU