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2. 1. COMMITMENT
AND LEADERSHIP
To achieve ISO 9001 certification,
organizations must demonstrate
unwavering commitment from top
management. Leadership
commitment is crucial for creating a
quality-focused culture and driving
continuous improvement initiatives.
3. 2. DOCUMENTED QUALITY
MANAGEMENT SYSTEM
This system must include
documented procedures, work
instructions, and policies that outline
the processes and controls within the
organization. it ensures consistency,
clarity, and standardization in
operations, making it easier to
monitor and improve processes over
time.
4. 3. PROCESS APPROACH &
RISK-BASED THINKING
ISO 9001 emphasizes a process-
oriented approach to quality
management. This means
identifying potential risks and
opportunities related to processes
and taking appropriate actions to
address or exploit them.
5. 4. MONITORING AND
MEASUREMENT
By conducting regular internal
audits and management reviews,
organizations can identify areas for
improvement and implement
corrective and preventive actions.
ISO 9001 certification requirement,
ensuring that the organization's
quality management efforts remain
effective and adaptive.
6. 5. CUSTOMER FOCUS
AND SATISFACTION
Organizations seeking certification
must actively engage with
customers to determine their
needs and expectations. By
incorporating customer feedback
into the QMS, organizations can
enhance customer satisfaction
levels.