Quality as a strategy
Questions about your QualityWhy shall I use "your quality" concept to my already running business?How "your Quality" will ...
Management• Management involves coordinating and  overseeing the work activities of others so  that their activities are c...
What is efficient what is effective?Quality as a strategy
What are Strategies?• The decisions and actions that determine the  long-run performance of an organization Quality as a s...
Strategy layers, dig more, win more                                Vision                               Mission           ...
Fine, where is Quality in all these?                Meeting or exceeding customer expectations    “a strategic, integrated...
Types of Competitive Strategies  Cost Reduction Strategy           Differentiation StrategySeeking to attain the lowest   ...
So how I remain competitive?• What are the Competitive priorities?   – Cost   – Quality   – Time   – Flexibility Quality a...
Quality as a part of business strategy     “Competitive Advantage”  – Differentiates the firm from its competitors.  – Can...
You can be          by                        orQuality as a strategy
You can remain          throughQuality as a strategy
Gives youQuality as a strategy
Contact Us•    http://QQMD.org•    www.facebook.com/QQMDpage•    www.twitter.com/QQMDpage•    www.slideshare.net/QQMD    Q...
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Quality and Strategy Summary

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This is summary for presentation from the 4th wave of QQMD training program "Application for Healthcare Quality". You can know more by visiting www.QQMD.org

Published in: Health & Medicine

Quality and Strategy Summary

  1. 1. Quality as a strategy
  2. 2. Questions about your QualityWhy shall I use "your quality" concept to my already running business?How "your Quality" will be aligned to "my management? Quality as a strategy
  3. 3. Management• Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. Quality as a strategy
  4. 4. What is efficient what is effective?Quality as a strategy
  5. 5. What are Strategies?• The decisions and actions that determine the long-run performance of an organization Quality as a strategy
  6. 6. Strategy layers, dig more, win more Vision Mission Strategy Goal ObjectiveQuality as a strategy
  7. 7. Fine, where is Quality in all these? Meeting or exceeding customer expectations “a strategic, integrated managementsystem, which involves all managers and TQMemployees and uses quantitative methods tocontinuously improve an organization’sprocesses to meet and exceed customerneeds, wants, and expectations” Quality as a strategy
  8. 8. Types of Competitive Strategies Cost Reduction Strategy Differentiation StrategySeeking to attain the lowest Attempting to create a uniquetotal overall costs relative to and distinctive product orother industry competitors. service for which customers will pay a premium.Quality as a strategy
  9. 9. So how I remain competitive?• What are the Competitive priorities? – Cost – Quality – Time – Flexibility Quality as a strategy
  10. 10. Quality as a part of business strategy “Competitive Advantage” – Differentiates the firm from its competitors. – Can create a sustainable competitive advantage. – Represents the company’s focus on quality management to achieve continuous improvement and meet customers’ demand for qualityQuality as a strategy
  11. 11. You can be by orQuality as a strategy
  12. 12. You can remain throughQuality as a strategy
  13. 13. Gives youQuality as a strategy
  14. 14. Contact Us• http://QQMD.org• www.facebook.com/QQMDpage• www.twitter.com/QQMDpage• www.slideshare.net/QQMD Quality as a strategy

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