The document is a research paper that examines factors influencing customer satisfaction in the banking sector of Rajshahi City, Bangladesh. It conducted a survey of 51 bank customers in Rajshahi City to understand their perceptions of service quality across different commercial banks. Through statistical analysis, the paper aims to identify key dimensions of service quality that impact customer satisfaction. The literature review discusses prior research that examined relationships between service quality, customer satisfaction and loyalty. The results of the survey are then analyzed through descriptive statistics to understand the demographic characteristics of respondents.
016 King Essay Example Stephen Why We Crave HJim Webb
Â
More Related Content
Similar to A Conceptual Framework For Understanding Customer Satisfaction In Banking Sector The Mediating Influence Of Service Quality And Organisational Oath
Similar to A Conceptual Framework For Understanding Customer Satisfaction In Banking Sector The Mediating Influence Of Service Quality And Organisational Oath (20)