1. What is Call Center?
- A call center is a Contact Center (or) Data Center (or) Information Center
and also known as a centralized office used for receiving or
transmitting of requests by phone.
- There are two functions in Call Center. They are inbound call center and
outbound call center.
- An inbound call center is operated by a company to administrate incoming
product support or information inquires from consumers.
- An outbound call center is operated for telemarketing and
market research.
- Call Center is a requirement for people because everybody need
information and technical support sometime.

2. Our in hand service
- Right now, we have various kind of services in our
1212 call center. They are -
 Mobile Account Service.
 General inquires.
 Football Sport.
 Hotel and Travel Service.
 Weather Focus
 Outsourcing Service
 Mobile Technical Support

3. Our developing service
Now, we are developing following services.
 Fortune Teller Service and
 Ticketing Service.
 Health Care Service
 Job Consultant
 Law Consultant
 Real Estate Service

4. For our customer satisfaction
To satisfy customer needs, we need to:
• Normalized Operation
• Guarantee the information accuracy
• Pick up call in time
• Answering sweet and smiled
• Respect to customer
• Services are comprehensive
• Customer feedback effectively
• Manage customer information systematically
• Set up the professional image

5. Our goal and aim
- To develop our telecommunication quality more and
more combine with skill, knowledge and technical
support for customers satisfaction.
- To be a bridge of communication between businesses
and customers.
- To be a national data service center
- To be a service center that can efficiency for humanism
- To be the International Standard Telecommunication
company.

6. How to achieve our goals
-Discipline, strictly comply with national laws and
regulations.
- Develop more value added services to make our services
more diversification.
-Cooperate with companies of different businesses to
establish powerful industrial net.
-Develop more in quality by uniting skill, knowledge,
technical support and join together all of the staff.
-Further training for operation and management to set up
a more professional team.