2. Work from home:
WE ARE IN
A HOME
OFFICE ERA
Our Unique Approach
The act or practice of working at home
using a computer terminal electronically
linked to one's place of employment is an
extraordinary way to ensure that our agents
are happy and our clients are satisfied. Our
size, virtual locations, and company culture
allow us to design highly customized
solutions for our clients and nimbly
respond to their business needs.
4. OUR UNIQUE
APPROACH
Our focus is building and nurturing relationships- with our contractors,
our clients, and other strategic partners.
Our contractors are dedicated and loyal individuals that work hard to
achieve their personal goals, the goals of our clients and those of our
company at large.
5. Due to our strategic virtual offices, we are able to attract and retain the
highest quality personnel that's translated into consistently exceeding
client expectations.
We create an intimate, family-like culture while maintaining enhanced
performance management and quality assurance principles based on
industry best practices.
6. Provide our clients with flexible solutions for their unique challenges.
Leverage our market expertise to help our clients create healthy and
sustained revenue streams
Remain diligent and laser-focused in achieving our client's performance
expectations.
Maintain a competitive sense of urgency
Recruit, Train, and retain the best talent
OUR CORE VALUES
7. To remain dedicated to building
long-term client partnerships by
providing flexible outsourced contact
center solutions that allow us to
drive unparalleled value for the
organizations we support.
OUR MISSION
OUR MISSION
8. Industries We Support
Since its inception in 2014 Imex Communications has provided its clients
highly customizable, scalable and flexible contact center services, including
voice, chat, email, and social media support.
Imex Communications has been the contact center partner of choice for some
of the most innovative and progressive companies in the following industries:
Consumer Products
Telecom & Wireless
Technology Industry
Financial Services
E-commerce
Health & Wellness
Fashion & Beauty
Travel & Hospitality
9. Services Offered
Imex Communications leading combination of technology, training, process and
passionate people has allowed its clients to deliver a world-class customer
service experience in the following:
Customer Care
Customer Retention
Email & Live Chat Support
Help Desk/Tech Support Tier I & II
New Sales/Up Selling/Cross Selling
Billing
Virtual Assistance
Appointment Setting/ Reservations
Lead Generation & Verification
10. Cost Reduction
Employee Benefits, Health, &
Unemployment Insurance
Payroll Taxes
Rental Spaces to house agents and
employees
Telephony and Bandwidth Costs
Hardware Expenses (Computers,
Phones, & Headsets
HR & Hiring Costs
11. The United States Based
Agents
Composed of dedicated experienced Call
Center Agents and Virtual Assistants
Recruit and Hire according to your
specifications and needs
Low employee turnover which reduces
training costs.
Hours of Operations
6am (EST) -6pm (PST)
Nights and Weekend Coverage
Including Public Holidays (Labor Day,
Thanksgiving Christmas
12. We are excited about the possibility of working with you and
hope to win your business.
