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Jeremiah L. Mitchell
LTMS 695
Learning Technologies Internship
Reflection Paper
For my internship I had the pleasure of wo...
communicated her expectation and introduce me to Joi a communication specialist. After having
and a conversation with Joan...
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My reflection paper

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My reflection paper

  1. 1. Jeremiah L. Mitchell LTMS 695 Learning Technologies Internship Reflection Paper For my internship I had the pleasure of working at Pennsylvania American Water a water utility resource company that regulated consumption and disputation of water by the state and municipalities in which it operates. During my internship I addressed four competences that was a combination of skills, knowledge and traits that able me to curry out my job performance at Pennsylvania America Water (PAW). As an intern I have diligently addressed such competences as thinking, communication, teamwork and collaboration, andinformation literacy. Hence, each competence’s attribute truly models what Harrisburg University (HU) stands for and spells out in their guidelines. I feel that my education that I received from HU reflected the work I performed day in day out here a PAW. One of the competences that I can reflect on is being able to use critical thinking skills to solve problems, recognizing and differentiating facts, and the ability to revise information. For instance, there was a project in which I was assigned to find pictures of American Water Official Executives and the Board of Directors for a brochure I was to design. I carefully listen to my supervisor needs and draw on conclusion on how find the information that was needed and apply it to the brochure that I was assigned. Even in other projects I had to differentiate what was the end goal of what my team was trying to achieve when developing training, planning events, or setting up training facility. I realize that a lot of project management goes on behind the scene when managing staff, preparing for an event or training. When applying the competence of critical thinking you also have to be able to communicate effectively with others. The second type of competence that I learned to apply is to be able to communicate in a professional manner. To be able to communicate effectively is valuable when you are trying to pull information from other resources, so that you can carry out what you are supposed to do for your job. I found myself sitting in schedule phone meetings and office conferences with other content experts on developing training and the deployment of the Table Top program. However, there was time when communication of expectation was not clearly stated to carry out a task. For instance, Joan my supervisor did not state her expectation when I did my first draft of the executive officer brochure. Afterward, she had a chance to review my work she clearly
  2. 2. communicated her expectation and introduce me to Joi a communication specialist. After having and a conversation with Joan, I was able to listen to her expectation and meet with Joi about applying branding to the brochures I designed. Therefore, through communicating with others I learned the value collaborating and working as team to achieve an overall goal when completing projects. The third competence concept I got to apply was being able to collaborate and teamwork with others. Throughout collaboration and teamwork I got together with a group of staff to meet about the gift that should go in the gift bag for the Executive Officers and Board Members reception. When collaborating with other I had the chance to hear others ideas on what would make a great gift and how we were going to present the gifts to the Executive Officers and Board members. Afterward, each team member was giving a certain gift to research and present in a fallow up meeting. Yet, as time got closer to the event each team member presented their gift they found and was placed in gift bag for the reception. In addition, I have been teaming up with my supervisor on developing an e learning module by utilizing the content she has giving me. Through collaboration she has provided positive feedback and criticism on what needs to add or taken out. Yet, each project that I collaborated and team up with had its own information literacy. The final competence of information literacy would allow me to be knowledgeable and familiar with information my co-workers shared with me. In addition, I was able to evaluate the source of content and information and use it to my advantage in performing my job in developing e learning content, developing training, brochure and gift write ups. The content of the information that the supervisor and staff shared with me was very valuable to me because it allow me to do my job more successfully. In my conclusion it was a combination of each competence that allowed me to be adequate, well qualified physically and intellectually when executing my job at PAW. The competence of being a critical thinker allowed me to calculate and incorporate multiple sources of information through familiarity, reasoning and training and development. The competence of communication gave me the ability to communicate clear and precise on expectation when completing a task. The competence of being able to collaborate and teamwork with other gave me ability to work effectively with others in a concerted effort toward a mutual goal. Then the information literacy allowed me to be knowledgeable and familiar with different media types and be able to retrieve it from other outside resources.

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