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Jennifer F. Serafica
21 Mulawinan St. Lawang Bato, Valenzuela City
▪Mobile: +63 9159027168 Email: jenniferserafica@yahoo.com▪
Objective:
To reinforce my career with an established company that will enable me to continuously impart, enhance and broaden my
knowledge and skills in the practice of my profession.
Skills:
Knowledgeable in using SAP / MS Outlook
Knowledgeable in Operational Excellence
Advanced Excel
Computer Literate
Languages Spoken and Written: Filipino and English
Good interpersonal skills
Reliable and adaptable, can easily cope with changing situations
Values time and prioritize things well
Work-Related Experience:
Xerox Business Services - (2015-present)
7F One E-Com Center, Palm Coast Avenue
SM Central Business Park, Pasay City, Metro Manila
Assigned Role: Sr. Collections Specialist
 Experienced in Order Releasing, Account Recon, Management and Credit Assessment
 Monitors delinquent accounts and implements collection procedures
 Sends follow up emails and calls
 Assists customers with information on payment arrangements and account disputes
 Responds to inquiries from customers or external collection resources
 Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
 Reviews and make recommendations regarding bad debts or write-offs
Accenture, Inc.
17th
Floor Robinson’s Cybergate Tower 2
Project: MMO/Versailles
Project Duration: September 29, 2014 – January 31, 2015
Assigned Role: Junior Specialist
 JTL for Redmond account.
 SME for MIMOS and MSOPs
 Facilitate training for Supply Chain Process.
Accenture, Inc.
5th
Floor Robinson’s Cybergate Tower 1
Project: Tahoe
Project Duration: May 2008 – September 29, 2014
Assigned Role: Senior Collection Specialist /OEM Global Collector
Role Description:
Responsible for business to business customer service and billing account management with both problematic and non-problematic
clients, obtaining timely payments within prescribed payment terms to maximize A/R, % current and minimize write offs. The
Highly Confidential
position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client
areas as well as external communication with the designated client base.
Collections Functions:
 The DTOS Uniform Collection Terms and OED late charge process established by Policy
 Reviewing financial stability of OEM’s and green-light agreements via Doc Routing.
 Continued strong commitment to CPE by maintaining high touch at OEM customer level to collect over $3 Billion globally
each month
 Managing over 1400 customers globally (OEM Named and System Channel Builder)
 Administering con calls, advocate calls, among other supporting functions.
 Cross group collaboration, process improvement is submitted
Job Responsibilities:
 Account management for customers with moderate to medium complexity.
 Handles First types of accounts o First accounts those which are current accounts to 30 days past due.
 Contact internal and external customer and provide customer service.
 Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
 Drive follow-up and resolution within MS, customers, peers and Managers.
 Actively manage performance metrics for account portfolio.
 Provide monthly metric reports accompanied by proactive analysis
 Meet monthly collection targets
 Escalate issues in accordance with escalation policy
 Assist in the preparation of management reports in line with Clients and Accenture’s requirements
 Attend client meeting to discuss debtor performance and address issues as required
 Be proactive and innovative with ideas to improve
Client/Company: Foodsphere, Inc.-CDO
Project: Credit & Collection Department
Project Duration: April 1999 - August 2007
Assigned Role: Senior Credit Analyst
Job Responsibilities:
 Check, evaluate and analyzes customer’s accounts, terms and credit limits before approval of orders or putting their orders
pending or on hold.
 Encode, upload customers invoices and payments to Progen Accounts Receivable Program and keep watch the causes of
hanging balances like lacking of valid supporting documents.
 Evaluate and decide whether or not to accept postdated checks not within the terms of customers and have they returned
and replace with earlier dates.
 Provide accounts receivable reports and other related reports on a weekly, semimonthly and monthly basis for
management and sales use on financial matters and decisions.
Highly Confidential
 Prepares customers statement of accounts, reminder letters for overdue accounts demand letters and notice of dishonor
and send them to customers through mail and to salesman and reminder/charging letters for long and overdue accounts to
eventually enable and or/force salesman to exert efforts to collect them.
 Regularly conducts audit to salesmen customer's accounts to determine completeness of invoices still for collection and
check complete remittance of uncollected accounts.
 Ensure that C&C policies and procedures, including credit evaluation/ approval and the recording system for the
transactions, payments and AR balances be always complied strictly.
 Closely monitor and analyze respective customers account and be anticipatory reconcile, adjust and collect in order to
avoid hanging balances and regulate the, ripening of current account to past due/bad accounts.
 Ensure the accurate posting and recording of collection per customer.
University/College Degree Year:
University of the East-Manila / BS- ACCOUNTANCY - 1995
System Technology Institute / Computer Literacy program - 1991
Training/Continuing Education
Course / Date Taken:
• CROSS CULTURAL ACCENTURE - October 2008
• BERLITZ ACCENTURE - April 2008
• Canadian Licensing Debt Collection Certification Microsoft - December 2013
• Writing with Precision Microsoft - April 2012
• Introduction to Next Gen BPO Microsoft - October 2013
• Managing My Metrics Microsoft - April 2012
• Speak Up Microsoft -April 2012
• The Bigger Picture Microsoft - February 20 12
Personal Information:
Birthday : November 27, 1971
Birthplace : Valenzuela City
Age : 44 years old
Civil Status : Married
Religion : Roman Catholic
References:
Available upon request.
Highly Confidential
Ad

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RESUME_jennifer.f.serafica

  • 1. Jennifer F. Serafica 21 Mulawinan St. Lawang Bato, Valenzuela City ▪Mobile: +63 9159027168 Email: jenniferserafica@yahoo.com▪ Objective: To reinforce my career with an established company that will enable me to continuously impart, enhance and broaden my knowledge and skills in the practice of my profession. Skills: Knowledgeable in using SAP / MS Outlook Knowledgeable in Operational Excellence Advanced Excel Computer Literate Languages Spoken and Written: Filipino and English Good interpersonal skills Reliable and adaptable, can easily cope with changing situations Values time and prioritize things well Work-Related Experience: Xerox Business Services - (2015-present) 7F One E-Com Center, Palm Coast Avenue SM Central Business Park, Pasay City, Metro Manila Assigned Role: Sr. Collections Specialist  Experienced in Order Releasing, Account Recon, Management and Credit Assessment  Monitors delinquent accounts and implements collection procedures  Sends follow up emails and calls  Assists customers with information on payment arrangements and account disputes  Responds to inquiries from customers or external collection resources  Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts  Reviews and make recommendations regarding bad debts or write-offs Accenture, Inc. 17th Floor Robinson’s Cybergate Tower 2 Project: MMO/Versailles Project Duration: September 29, 2014 – January 31, 2015 Assigned Role: Junior Specialist  JTL for Redmond account.  SME for MIMOS and MSOPs  Facilitate training for Supply Chain Process. Accenture, Inc. 5th Floor Robinson’s Cybergate Tower 1 Project: Tahoe Project Duration: May 2008 – September 29, 2014 Assigned Role: Senior Collection Specialist /OEM Global Collector Role Description: Responsible for business to business customer service and billing account management with both problematic and non-problematic clients, obtaining timely payments within prescribed payment terms to maximize A/R, % current and minimize write offs. The Highly Confidential
  • 2. position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base. Collections Functions:  The DTOS Uniform Collection Terms and OED late charge process established by Policy  Reviewing financial stability of OEM’s and green-light agreements via Doc Routing.  Continued strong commitment to CPE by maintaining high touch at OEM customer level to collect over $3 Billion globally each month  Managing over 1400 customers globally (OEM Named and System Channel Builder)  Administering con calls, advocate calls, among other supporting functions.  Cross group collaboration, process improvement is submitted Job Responsibilities:  Account management for customers with moderate to medium complexity.  Handles First types of accounts o First accounts those which are current accounts to 30 days past due.  Contact internal and external customer and provide customer service.  Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables  Drive follow-up and resolution within MS, customers, peers and Managers.  Actively manage performance metrics for account portfolio.  Provide monthly metric reports accompanied by proactive analysis  Meet monthly collection targets  Escalate issues in accordance with escalation policy  Assist in the preparation of management reports in line with Clients and Accenture’s requirements  Attend client meeting to discuss debtor performance and address issues as required  Be proactive and innovative with ideas to improve Client/Company: Foodsphere, Inc.-CDO Project: Credit & Collection Department Project Duration: April 1999 - August 2007 Assigned Role: Senior Credit Analyst Job Responsibilities:  Check, evaluate and analyzes customer’s accounts, terms and credit limits before approval of orders or putting their orders pending or on hold.  Encode, upload customers invoices and payments to Progen Accounts Receivable Program and keep watch the causes of hanging balances like lacking of valid supporting documents.  Evaluate and decide whether or not to accept postdated checks not within the terms of customers and have they returned and replace with earlier dates.  Provide accounts receivable reports and other related reports on a weekly, semimonthly and monthly basis for management and sales use on financial matters and decisions. Highly Confidential
  • 3.  Prepares customers statement of accounts, reminder letters for overdue accounts demand letters and notice of dishonor and send them to customers through mail and to salesman and reminder/charging letters for long and overdue accounts to eventually enable and or/force salesman to exert efforts to collect them.  Regularly conducts audit to salesmen customer's accounts to determine completeness of invoices still for collection and check complete remittance of uncollected accounts.  Ensure that C&C policies and procedures, including credit evaluation/ approval and the recording system for the transactions, payments and AR balances be always complied strictly.  Closely monitor and analyze respective customers account and be anticipatory reconcile, adjust and collect in order to avoid hanging balances and regulate the, ripening of current account to past due/bad accounts.  Ensure the accurate posting and recording of collection per customer. University/College Degree Year: University of the East-Manila / BS- ACCOUNTANCY - 1995 System Technology Institute / Computer Literacy program - 1991 Training/Continuing Education Course / Date Taken: • CROSS CULTURAL ACCENTURE - October 2008 • BERLITZ ACCENTURE - April 2008 • Canadian Licensing Debt Collection Certification Microsoft - December 2013 • Writing with Precision Microsoft - April 2012 • Introduction to Next Gen BPO Microsoft - October 2013 • Managing My Metrics Microsoft - April 2012 • Speak Up Microsoft -April 2012 • The Bigger Picture Microsoft - February 20 12 Personal Information: Birthday : November 27, 1971 Birthplace : Valenzuela City Age : 44 years old Civil Status : Married Religion : Roman Catholic References: Available upon request. Highly Confidential