Evaluating training.

1. SNOHOMISH COUNTY PUD
Train the Trainer
Module 4
Evaluating the Training

2. SNOHOMISH COUNTY PUD
Overview
• Why Evaluation is Important for Training
• Formative Versus Summative Evaluation
• The Four Levels of Training Evaluation
• The PDCA Cycle and Training Evaluation

3. SNOHOMISH COUNTY PUD
Why Evaluation is Important for Training
• As a trainer with Snohomish County PUD, you will not
be responsible for evaluating your training. This will
be handled by the Business Readiness and Training
Department.
• However, it is important for trainers to understand
how the evaluation process works and how the results
can be utilized.

4. SNOHOMISH COUNTY PUD
Why Evaluation is Important for Training
The 3 Main Reasons for Evaluation
• To improve the program
• To maximize transfer of learning to behavior and
subsequent organizational results
• To demonstrate the value of training to the
organization

5. SNOHOMISH COUNTY PUD
Formative Versus Summative Evaluation
• There are two main forms of training evaluation:
1. Formative
2. Summative

6. SNOHOMISH COUNTY PUD
Formative Versus Summative Evaluation
FORMATIVE SUMMATIVE
• Occurs before or during instruction • Occurs after instruction
• Assessment for learning • Assessment of learning
• Descriptive feedback • Evaluative feedback
• Feedback is the central function • Periodic
• Continuous • Formal
• Informal • Limited positive impact on learning
• High impact on learning • May be used as diagnostic assessment
• Guides instruction

7. SNOHOMISH COUNTY PUD
The Four Levels of Training Evaluation
Source: Kirkpatrick Partners, LLC - https://www.kirkpatrickpartners.com/Our-Philosophy/The-Kirkpatrick-Model
The Kirkpatrick Model
of Evaluation is the
most well-known, and
most widely used in
the field of training.
This Kirkpatrick
Model is for
Summative Evaluation

8. SNOHOMISH COUNTY PUD
The Four Levels of Training Evaluation
Measurement Methods based on Evaluation Level

9. SNOHOMISH COUNTY PUD
The Four Levels of Training Evaluation
• Most organizations tend to only evaluate at Level 1, as
this is typically the most convenient and cost-effective
(e.g. survey at end of course).
• However, to really make improvements to training
courses, organizations need to also evaluate at least
Levels 2 and 3 as well. These require more extensive
follow-up over a longer period of time (e.g. follow-up
interviews 3 months post-training or job observation
6 months post-training).

10. SNOHOMISH COUNTY PUD
The PDCA Cycle and Training Evaluation
The 4 levels of training evaluation also correspond to the
PDCA Continuous Improvement Cycle as follows:
Evaluation Level Evaluation Phase
Level 1 – Reaction Plan
Level 2 – Learning Do
Level 3 – Behavior Check
Level 4 – Results Act

11. SNOHOMISH COUNTY PUD
The PDCA Cycle and Training Evaluation
There are 5 options for taking action on a program based on
training evaluations (the ACT section of the PDCA Cycle):
1. Expand It
2. Continue It
3. Revise It
4. Scale It Back
5. Cancel It
Evaluations can help determine which is the appropriate
action to take.

12. SNOHOMISH COUNTY PUD
The PDCA Cycle and Training Evaluation

13. SNOHOMISH COUNTY PUD
Evaluating the Training
• As you can now see, evaluations are a key part of the
training process.
• It is important that at the end of your training you
mention that an evaluation will be sent to all
participants.
• Also stress how important their feedback is to
improving the training value and impact.

14. SNOHOMISH COUNTY PUD
End of Module 5
Slides