Creating an Academic Coaching Program


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Creating an Academic Coaching Program

  1. 1. Shoshana ZeismanNACADA Region 8 Conference 2012
  2. 2.  Building Relationships Recruitment of Coaches  Peer Coaches  Professional Coaches Training Coaching Resources Recruitment of Students The Coaching Curriculum
  3. 3.  Designed for first-year, residential students Standardized curriculum – case management model Training and resources provided to all coaches In depth screening process
  4. 4.  The Learning Center Advising and Career Services  Formerly the Undergraduate Advising and Support Center (UASC) and the Career Center The Student Health and Counseling Center (SHAC) Auxiliary Services Student AffairsMemorandum of Understandingbetween partners outlinesresponsibilities for coachingprogram.
  5. 5.  Peer Coaches  Learning Community Assistants ▪ Provide in-hall academic support ▪ Already trained with peer mentors Professional Coaches  Recruited from across campus Time commitment: about an hour every other week throughout the term for each student.
  6. 6.  Start with colleagues that you know Look for professional staff on campus that have limited contact with student, or work with students in a different type of capacity Ask in person, email or phone Accept referral from other coaches You just have to ask!
  7. 7.  Campus-wide advertising Personal Recruitment Group and Individual Interviews Learning Community Assistant Class Peer Mentoring Class
  8. 8.  Professional and Peer  3 hour training sessions  Interactive training  Coach-centered approach Overall Peer Training  LCA and Peer Mentoring Classes  Two week residential, intensive training Continued Training  Monthly coaches gatherings  One 1 hour training focused on curriculum updates
  9. 9. Peer Professional• Part of job description • Volunteer as part of professional role• New to case management • Often more familiar with case management• Ongoing training important • Ong0ing training creates connection• Greater learning curve • Easily assimilated - “fun” part of work life• Layers of mentoring • Peer exchange and support• Need more• Important to match to appropriate • Important to match to background developmental stage
  10. 10. Professional Coaches Peer Coaches Initial 3-hour training  Initial 3-hour training Monthly coaching gathering  Monthly coaching gathering Case management folders  Monthly peer specific training Online access via googlesite:  Weekly supervision List-serve  Case management folders Resource Guide – PSU  Online access via googlesite: handbook  List-serve One-on-one support with  Resource Guide – PSU handbook University Success GA or  One-on-one support with Shoshana University Success GA or Shoshana
  11. 11.  Fall term: all FYE students receive a postcard and an email about the coaching program before the term begins Winter and Spring term: all FYE students receive an email around week seven; students that end up on academic warning or academic probation are strongly encouraged to join the coaching program
  12. 12.  All interested students either emailed or called to request a space in the program We collected the following information from all students in an effort to match each student with an appropriate coach:  Name, Student ID, FRINQ theme, Email, Housing  Needs or concerns to be addressed  Preference in either peer or professional coach  Major After all students had been matched for the term, the coaches receive an email with their students information and make contact to schedule the first session
  13. 13.  Empowerment and Motivation Strategies  SMART Goal Setting  Proactive Approach: Academic Planner IST 199/399 College Success  Campus Resources  Meeting with Adviser On Course by Skip Downing  Personal Responsibility  Wise Choice Process  Interdependence
  14. 14.  5 peer coaches and 19 professional coaches 59 students served through 3 quarters  Fall 2010 ▪ 35 students ▪ 3.28 Median GPA  Winter 2011 ▪ 29 students ▪ 3.28 Median GPA  Spring 2011 ▪ 22 students
  15. 15.  26 Professional Coaches Fall 2011  10 New - 42 students  16 Returning ▪ Only 3 coaches did not Winter 2012 return from last year ▪ 2 of the 3 will resume - 12 returning students Winter term - 7 new students 5 Peer Coaches Spring 2012 - All FYE students have been contacted
  16. 16.  Online intake and exit interview  Combined pre- and post-test with information for coaches Comprehensive assessment strategy  Curriculum  Impacts on student retention and GPA More systematic training More comprehensive access to resources for coaches Implementation of a peer coach training plan Coaching model piloting in Learning Center
  17. 17.  Cooperation of a broad range of people on campus A few people dedicated to the program’s success