1. JENNIFER DY MACAIRAN
Address : Urgello Street,Cebu City
Mobile Number : 09231062275
Email Address : macairan_jennifer@yahoo.com
Career Objective
To be considered in a position that best suits my qualifications based on my education, skills
and expertise.
Personal Background
Name : Jennifer Dy Macairan
Home Address : Urgello Street, Cebu City
Age : 31 years old
Civil Status : Single
Gender : Female
Height : 5’ 5”
Weight : 50 Kg
Date of Birth : September 15, 1984
Place of Birth : Catbalogan, Samar
Citizenship : Filipino
Religion : Roman Catholic
Educational Background
Masteral Degree : Masters in Science Teaching Major in Computer Science

2. University of Cebu- Main Campus
June of 2012 till present
Post Graduate Degree: Bachelor of Science in Education Major in Mathematics
CBD College
Inayawan, Cebu City
2
nd
Semester, 2014-2015
College : BS in Computer Engineering
University of Cebu Main Campus
Sanciangko Street, Cebu City
March, 2007
BS in Computer Engineering
Samar State University
(Formerly Samar State Polytechnic College)
Catbalogan, Samar
High School : Samar National School
Catbalogan,Samar
March, 2001
Elementary : Catbalogan I Central Elementary School
Catbalogan,Samar
March, 1997
Work Experience
Designation: Senior Interface Controller- Interface Management
Tenure: September 2, 2013 till present
Company Name: Mercedes-Benz Group Service Philippines, Inc.
Cebu Business Park Ayala, Cebu City

3. Specific Responsibilities:
• Main Responsible for interfaces execution in SAP application for MBUSA Market.
• Responsible in Interface Monitoring and Error Handling by using the different T-
codes available in the SAP FI module to resolved the error.
• Coordinate with stakeholders by email or phone for any issue and concerns that may
arise along the way of the process on the business side.
• Coordinate with Interface Team (technical team) by phone or email for any issue and
concerns that may arise along the way of the process in terms of execution, file
issues, file modification and access authorization.
• Assures that both SXDA and idoc error has been resolved and the financial posting
has been syndicated successfully to the target system.
• Making sure that master data of all the vehicles based on commission numbers has
been created in COFICO (SAP system) by accessing T-codes on master data and
create or modify the details to have it updated in SAP.
• Thorough Knowledge in WINSCP (File Transfer Protocol) application. It is where the
files from the legacy system is being dumped for processing in CoFiCo.
• Assures that the file in FTP is run and errors have been coordinated to the
respective market handled.
• Responsible for creating and submitting daily log report on all countries per run.
• Maintaining and updating the master and local file during month end closing on all
countries in the server system.
• Back up on Interface task for big countries like Italy and France.
• Oversee the team members of IM-MBUSA and the task assigned for each of them.
Designation: MDM Data Analyst-Worldwide
Tenure: February 14, 2011 to September 2, 2013
Company Name: Lexmark Research and Development Corporation

4. Cebu Business Park Ayala, Cebu City
Specific Responsibilities:
• Analyze request for both Vendor and Customer worldwide in terms of validity and
existence of the legal entity through DnB system.
• Responsible in the approval process for both Customer and Vendor in MDM portal.
• Coordinate with stakeholders by email or phone for any issue and concerns that may
arise along the way of the approval process.
• Making sure that the requested account will be created and syndicated to the target
system (Paragon, SAP, Siebel).
• Thorough Knowledge in Master Data and Vendor Approval process in SAP and
Master Data portal.
• Coordinate for any idoc errors encountered along the process of syndication to EDI
team.
• Analyze request for Salesforce in Master Data Management portal and make sure
that the requested account has been syndicated correctly and successfully in
Salesforce system.
• Thorough Knowledge in Salesforce system for checking and creating the Legal
entity with its branch account.
• Involved in projects for process enhancement and to streamlined the Master Data
Management process as a whole.
• Oversees the team members in terms of assigned task in the absence of team lead.
Designation: Customer Care Officer
Tenure: September 27, 2007 to February 12, 2011
Company Name: Allianza Grande Technologia. Inc.
M.J. Cuenco Avenue Mabolo, Cebu City

5. Specific Responsibilities:
• Forecast parts needed for aftersales transaction.
• Schedule pick up from clients for warranty claims of defective units/parts.
• Responsible for repair and inquiry from clients for aftersales matter.
• Assist Technicians for repair of defective units (cameras and laptops, video cards
etc.)
• Coordinate and settle aftersales issues with Sales people.
• Responsible in creating a Pick up request on the defective units from the Dealers.
• Thorough knowledge in ERP application for creating RMA Pick up request,
forecasting parts and creating Technical Investigation Report.
• Responsible in receiving defective units from end user for selected units only.
• Making sure always that the customer has been satisfied in terms of aftersales
process.
• Coordinate with Warehouse coordinators for parts availability and units for aftersales
transaction.
•
Training / Seminars Attended
• Stress Management Training - Mercedes- Benz Group Services Philippines
October 20-21, 2015 Mercedes- Benz Tower, Ayala Cebu City
• Developing Effective and Efficient People- Mercedes-Benz Group Services
Philippines
October 12-13, 2015 Mercedes- Benz Tower, Cebu Business Park, Cebu
City
• Customer Orientation Training - Mercedes- Benz Group Services Philippines, Inc.
September 20-21, 2015 Mercedes- Benz Tower, Cebu Business Park,
Cebu City
• MBUSA Interface Migration - Mercedes-Benz USA

6. May-July 2015 Montvale, New Jersey USA
• Error Handling on COFICO
September 2-7, 2013 -Mercedes- Benz Group Services Philippines
Mercedes- Benz Tower, Ayala, Cebu City
• Customer Service Training
June of 2013 -Lexmark Lp3 Building
Business Park Ayala, Cebu City
• MDM Vendor/Customer Process Training- Lexmark International
September-October 2012 Lexington, Kentucky USA
• Customer Service and After Sales Training- Gilmore Avenue,
November-December 2008 Quezon City, Metro Manila
• ICT Student Congress
March 2007 - New Cebu Coliseum
Cebu City
• Wireless Communication
August 4, 2005 - University of Cebu - Main Campus
AVR-Kalubihan
• PCB Lay-outing Seminar
August 5, 2005 - University of Cebu - Main Campus
Digital Lab. CompE Department
• Leadership Enhancement Training
July 24, 2004 -San Roque Parish Church
Wireless, Mandaue City

7. Organization Joined
University of Cebu
Computer Engineering Club - Secretary
S.Y. 2005-2006
Special Skills
• Knowledgeable in PC Troubleshooting / Hardware Repair
• Knowledge in Networking – CCNA I,CCNA II, CCNA III and CCNA IV
• Proficiency in Windows OS’s (98.XP,2000) & MS Applications
• Knowledge in Customer Service
• Knowledge in MDM Portal
• Knowledge in SAP application
• Knowledge in FTP application
• Knowledge in COFICO
• Knowledge in Salesforce application
• Knowledge in ERP Application
Reference
Engr. Jeremy S. Go
MDM Business Analyst-MDM
Lexmark Research and Development
Corporation
Tel.No. 411-6102
Engr. Kenneth Roa
Software Development Engineer
NEC Telecommunication Inc.
IT Park Lahug, Cebu City
Contact No: 0906-4765553
Michael M. Muyot
MDM Customer Data Analyst
Lexmark Research and Development
Corporation
Contact No: 411-8764
Jerald August Regual
Information Technology Management Team
Mercedes-Benz Group Services Philippines
Creativo Building, Ayala, Cebu City
Tel number: 09173183011