1. 3 5 1 1 2 A N N A P U R N A R O A D • B R A E L Y N H I L L S • E A S T L O N D O N • 5 2 0 1
P H O N E 0 7 2 6 5 9 6 3 9 5 / 0 7 9 5 1 2 3 8 5 9 • E - M A I L N M O O D L E Y @ R E A L P E O P L E . C O . Z A
N E R U S H A R U N G A N A T H A N
PERSONAL
Identity Number: 8301160054080
Gender: Female
Languages: English, Afrikaans
Telephone: 079 512 3859/072 659 6395
EDUCATION
2015: The Data Scientist’s Toolbox Coursera (Coursera.org)
(Johns Hopkins University)
Statement of Accomplishment with distinction
R Programming Coursera (Coursera.org)
(Johns Hopkins University)
Statement of Accomplishment with distinction
2013: Employment Equity Workshop Global Business Solutions
Real people in-house training
Facilitator: Angela Newman
2014: PMI – Human Capital Development Solutions
US 114215 Mentor a Colleague to enhance knowledge, skills and values
Certificate of Attendance
2011: Emotional Intelligence Workshop MILA – Training
Team Building
Facilitated by Carey-Lyn Kurten
2011: In House Training Real People
Module: Project Planning – Facilitated by KSA Training
2011: Microsoft SQL Training – Module 2778A
Writing queries in SQL Server 2008 – Transact SQL –
Facilitated by Konitek training and development
2010: In House Training Real People
(Development Dimensions International - Deloitte)
GEM(Gearing Exceptional Managers)
Completed Modules:
 Module 1: Essentials of Leadership
 Module 2: Setting Performance Expectations

2.  Module 3: Reviewing Performance Progress
2009: In House Training Real People
Certificate of Competency- SSIS Development
2008: In House Training Real People
Certificate of Training in Customer Service
2005 University of Kwa-Zulu Natal Durban (Westville)
Bachelor of Commerce Information Systems and Technology Honours
Student Number: 205504406
 Research Methodology
 Information management
 Database Management
 Management Information Systems
 E-Marketing
 Advanced Programming
2001 – 2004 Rhodes University East London
Bachelor of Commerce
Student Number: 801M2819
 Accounting 1
 Computer Science 1
 Economics 1 & 2
 Management 1 & 2
 Information Systems 2 & 3
 Psychology 1, 2 & 3
 Professional Communications
Computer Literacy
 MS Office 2007, 2003
 MS SQL Server 2000, 2005, 2008
 MS SQL Business Intelligence Development Studio
 Visual Studio .Net, Languages VB 6.0, C#, VB .Net
1996-2000 Stirling High School East London
Highest standard passed: Grade 12 (with exemption)

3. WORK EXPERIENCE
1999 - 2004 Boardmans Beacon Bay East London
Service Center Operator/ Sales Assistant
 Permanent Part-Time Worker – Customer service and sales
 Reason for Leaving: Relocated to Durban to study further.
04/2004 - 11/2004 MSC College Ease London
IT Examination Moderator
 Part Time – moderation of various computer examinations
 Reason for Leaving: Relocated to Durban to study further.
12/2004 – 12/2005 MSC College Durban
IT Lecturer
 Permanent – Lecturing computer subjects i.e. MS Office Level 1 & 2
 Reason for Leaving: Relocated to East London to settle down
02/2006 – 06/2006 MSC College East London
IT Lecturer
 Permanent – Lecturing computer subjects practical & theory
i.e. MS Office, Information Systems, Visual basic Level 1
 Reason for Leaving: Opportunity to gain experience with the Information
Systems field.
07/2006 – Current Real People East London
 Permanent
Systems/Data Analyst – July 2006 – April 2007 – Business Support Systems
Business Support Systems - Duties:
- Data Enrichment - liaising with credit bureaus to
obtain enriched data for contacting clients and client
scoring
Business Analyst – May 2007 – August 2008 – Credit Control Department
Credit Control/ Special Projects - Duties:
- Data analysis, manipulation & reporting
- NCR Reporting (Quarterly Returns Form 39)
- CPA (Credit Providers Association) Layout 700
process development, data extraction, testing and
submission of data files

4. Business Analyst – September 2008 – September 2010 - Cellular Division
Cellular Division - Duties:
- Business Process Flows for process development.
- Sim management: development,
implementation & maintenance of business rules
and processes and procedures
- Cellular credit control generate and analyse stats
- Initiation and implementation of marketing and
debt recovery campaigns to ensure growth in our
client base and improving our clients payment profile
- Liaising with Service Providers for provision of base
files and process related queries i.e. bulk sim swaps
- System related query resolution, assisting the cellular
query department and our out bound call center with
system related queries
- Extraction of Cellular Operational accounting
reports,
forecasts and recons for preparation of financial
statements and budgets.
- Preparation of stats for management, related to
credit control, sim management and receipting.
Sales- Network/Credit Data Operations Manager – September 2010 – August 2013
Cellular Division – Duties (new role):
- Generation of sales data for external call centres &
internal production channels.
- Maintain database integrity to ensure effective
management of leads distribution
- Management of Network operational staff,
operations
supervisor, data analysts and LCR clerks.
- Sales Leads Allocations to External Call Centres for
sales
conversions
- Analysis of all Sales Campaigns from a Sales and
Credit
Perspective.
- Daily/ Monthly reviews with top management.
Collections Portfolio Manager – August 2013 - Current
Core Current Job Requirements:
 Data transformation services, stored procedures, functions, views
and cubes. (SQL coding)
 Data extractions and data analysis
 Special projects.
 Testing and implementation. (Front end – user acceptance testing)
 Pre and post month end procedures and reporting.

5.  Liaise with DBA’s regarding processes and reviews.
 Problem solving.
 Process documentation (process flows, requirement specs etc.)
 Upgrading current/existing processes as business requirements
change.
 Compilation of new business processes.
 Exception reports investigations and prompt clearing of
exceptions.
 Implementation of controls and procedures to ensure maximised
time utilisation.
 Management of business rules feeding the credit call centre on a
daily basis.
 New Book Acquisisitons
-Book evaluations and stratification preparations
REFERENCES

6. 1. Ms. C Riddin
Class Teacher
Tel: 043 - 7351444
2. Ms. T Ndabambi
Boardmans - Control Manager
Tel: 043 - 7482539
3. Ms Tracey Benito/ Ms. Sivarani Klassen
MSC College East London (Head Office)
Tel: 043 - 7435778
4. Rhodes University
Student Bureau
Tel 046 – 6038111
5. University of KwaZulu Natal
Tel : 031 - 260 3661/ 2033
6. Renette Els
Operations Supervisor – Cellular
Tel: 043 – 7024600 X3836
7. Delia Durant
Business Analyst – Credit Control
Tel : 043 702 4600 x4449
8. Nisha Javer
Analyst: Business Support Systems (Real People)
Cell: 083 789 2729
9. Jarrod Moura

7. Ex Developer – Cellular Division (Real People)
Cell: 072 8501 121
10. Tom Thomas
Ex Divisional Manager – Cellular Division (Real People)
Cell: 082 4940 508
11. Carmen Hamlett
Credit Control Manageress (DMC Debt Management (Real People))
Tel : 043 702 4600 x38260