1. Gaurav Srivastava
Date of Birth – March 8, 1991
Mobile - +91-7666404088;
Email – srishu8@gmail.com
Correspondence Address:
Flat No. 4, Cinni Homes
Plot No – 262, Sector – 21
Nerul, Navi Mumbai – 400706 , Maharashtra
Career Objective
Seeking a dynamic and challenging career opportunity to contribute and excel through my Technical, Analytical and
Team-based working skills.
ORGANISATIONAL EXPERIENCE
Total Experience – 2.4 years
Worked at Vodafone Shared Services India ,Pune as Execuitve ( OCT 2014 – Till date )
Worked at Reliance Tech. Services., Mumbai as Assistant manager ( MAR 2013 – OCT 2014 ).
MY EXPERIENCE INCLUDES
• Strong Experience in production support of Oracle and UNIX Technology at Vodafone Shared Services., Pune.
• Strong Experience in production support of Oracle and UNIX Technology at reliance, Mumbai
• Excellent proficiency in debugging and resolving the bugs/defects.
• Experience in Analyzing, designing, developing and testing UNIX shell scripts from scratch with PLSQL knowledge.
TECHNICAL PROFICIENCY
Operating Systems : Windows, UNIX
Languages : C, SQL, PLSQL,
Scripting Languages : UNIX Shell Programming
Database : Oracle 10g PLSQL
Tools : Putty, SQL Developer, toad , Remedy
Middleware : Tibco , EAI
PROJECTS HANDLED
Vodafone Shared Services India, Pune
Application Development and Support Analyst
Project : Service Provisioning
Duration : (OCTOBER 2015 – Till date)
Team size : 30
Tools : TOAD v9.5, PLSQL Developer, Edit plus, Secure Shell Client
Client : Vodafone Italy
Major Responsibilities:
This service provides operational support for the Service provisioning area which includes CRM, Provisioning, MNP,
Order Management and Network Element service provisioning. The applications in this area manage management of
orders, SIM's and MSIDN's, customers' data and related billing objects and consistency. The area also contains
applications responsible for activation, deactivation and update of renewable options, promotions and products, portability
functionalities for geographic numbers. Also this includes provisioning for IVPN, VPN and toll numbers. It also cover
systems for managing, supporting and monitoring all the VAS services offered to the customer. VF IT is having 9 MVNO
and their service provisioning is been handled by VF IT itself. VF IT also manages the service provisioning of VF Malta's
customer base.
 Incidents information is available in Remedy and assigned by Service Desk to VF --IT AO Support. These are
analyzed and resolved by VF IT AO Support.
 Resolving Service Restoration/Service Request within SLA.
 Execution of planned activities in production environment relative to any changes.
 Stop / Start applications & processes, File system Management Tasks, Systems and Services Health Checks, Data
Management Tasks.

2.  Assign the service requests/Incidents to the appropriate team/L3 level support after initial analysis is done.
 User Access Management Tasks - Creation and Deletion of Users.
Reliance tech services , Mumbai
Application operation engineer
Project : Home Business System Support (HBSS) for Reliance BIG TV
Duration : (MARCH 2013 - OCTOBER 2015 )
Team Size : 8 Members.
Tools : TOAD v9.5, PLSQL Developer, Edit plus, Secure Shell Client
Client : Reliance Communications
Major Responsibilities:
 Wrote complex SQL queries using joins, sub queries and correlated sub queries to retrieve data from the database.
 Ensuring data consistency in all systems & performing data reconciliation process.
 Carrying out the Migration process as per defined procedure.
 MIS Report generation as per the requirement of various Business units.
 Handling Hot Fix’s and Patch Release deployment in Production Environment.
 Root Cause Analysis and accompanying documentation.
 Production support and maintenance of Clarify CRM system and database to meet the organizations requirements
for Online Requests and Payments
 Was involved in Clarify CRM version migration, testing and UAT of the functionality of the CRM. New service
implementation logic and workflow.
 Writing Stored Procedures for entry level validation of Payments and Adjustments as well as Online Service
Requests done from CRM.
 Production support and maintenance of Clarify CRM system and database to meet the organizations requirements
for Online Requests and Payments.
 Configuration of the new STB,SCN,BIG TV Offers ,scheme codes,Welcome kit at SDP.
 Design and flow of entire CAF Acquisition Front end with Business validations
 End to end successfully creation of cafs in all the external system.
Educational Qualifications
B.Tech : Electronics&Communication
College : Prasad Institute of Technology, Jaunpur (U.P), affiliated with UP
Technical University
Year of passing& Result : 2012 with an aggregate of 70.1%
Pre-Graduation
Education Board Year of Passing Aggregate
12th UP Board, Allahabad 2008 63.6%
10th UP Board, Allahabad 2005 57.3%
Field of interest
 Digital Electronics
 Data communication and networking
Certifications
 Participated in 6 weeks training on embedded system at ’’ Prolific Systems & Technology Pvt Ltd., Raipur.
 Participated in 3daysworkshop in “PCB & Schematic Design” from “Labsguru Technologies Pvt Ltd, Lucknow.
Industrial Training
 1 month vocational training in South East Central Railway, Raipur from 15/6/2011 to 13/7/2011 and understood
the concept of IP Exchange, OFC System and passenger amenity i.e. fair display board
Seminar & Project
 Seminar on “Touch Screen Technology” – In this seminar, presented the concept and benefits of this technology.
 Project on “Baby Incubator” - In this project emphasis was made on the environmental conditions suitable for a
neonate (newborn baby).

3. Extracurricular activities
 College Volunteer in ‘’NATIONAL CHILDREN’S SCIENCE CONGREES’’.
 Member of chess team.
 College volunteer in “ANNUAL FUNCTION” Umang- 2012.
 Securing third position in Skits Competition in Umang-2010.
Hobbies
 Riding bikes
 Playing cricket
Personal Details
 Father’s Name : Satish Kumar Srivastava
 Marital status : Unmarried
 Gender : Male
 Permanent/contact address : Sa 16/9 R-1 chakbihi ,sonatalab,panchkoshi road ,
Pandeypur,Varanasi Uttar Pradesh, pin code- 221007
 Alternate E-mail id : rishupit@gmail.com
 Alternate mobile number : 09335051281
Declaration
I hereby declare that all information stated above is true and complete to the best of my knowledge.
Place: Pune (GAURAV SRIVASTAVA)