Thomas Dean Delk Resume & Certifications

Thomas Dean Delk
132 Parallel Court N.W.
Concord, N.C., 28025-4678
Mobile / Cellular: (980) 255-2971
Home: (980) 475-8138
Email:delk@live.com
Objective
Seasoned technical professional seeks to expand career opportunities. Utilize experience,
training, communication and technical skill as a basis for providing results-oriented technical
consulting, installation, project management and/or related service roles.
SUMMARY
Twenty Five Year veteran in the telecommunications industry with extensive experience
working with manufacturers, resellers and end-users. Highly effective in translating customer
telephony and data communications needs into solutions that work for the customer and help
build long-term reseller relationships. Specializations include sales engineering of materials,
labor quotes, installation services, technical support and end-user training. Effectively
communicate with end-users/customers to understand needs and achieve positive results. Ability
to rapidly and effectively resolve customer technical crisis issues. Professional appearance,
attitude and communication skills that help lead customers through project proposals and
implementation.
TECHNICAL SKILLS
 Microsoft Windows XP, Vista, 07, Admin WinNT 4.0,
 TCP IP, LAN, WAN, Norstar Installation & Maintenance
 VoIP and Telephony Network Setup and Administration
 IP Telephony Gateway(ITG) 2.0 ISDN Signaling Trunk, Network Planning, Installation
and Maintenance
 Documentation of skills of all process taken
 Avaya Network set-up and Management
 Avaya- Call pilot /Avaya-Call Pilot Design Assessment
 Avaya- IP Office Hardware and Data Components
 Avaya -Call Pilot- Implementation IP Office
 Avaya-Communications Manager / Avaya-Platforms and Dialers
 Avaya- Router, Server and Switches installation and Configuration
 Cisco Routers, Switches and phones installation an Configuration
 Nortel Certified Support Specialist – Call Pilot Release 6.0 Installation & Configuration
 Nortel Certified Support Specialist – Call Pilot Release 6.0 Database Administration
 Nortel Certified Design Specialist Networking Design
 Nortel -Contact Center Manager Administration

Thomas Dean Delk
Concord, N.C., 28025-4678
Home: (980) 475-8138
Email:delk@live.com
Prior Employment
 October 10, 2015 to December 15,2015
Carolina Renaissance Festival & Artisan Marketplace
16445 Poplar Tenet Road
Concord, N.C., 28078-4620
Phone - (704) 896-5555
Manager – Laura James
Title: Cook / General Labor
 July 31, 2011 to Current
TeleD. Communications Services, LLC
5633 Winslow Avenue N.W.
Concord, N.C., 28027-4678
Phone – (980) 255-2971
Manager – Thomas Dean Delk
Title: Owner/Technician
 February 1, 2004 to July 31, 2011
Communications Supply Service Association
5700 Murray Street
Little Rock, AR, 72209
Phone - (501) 562-7666
Manager – Scott Davidson
Title: Senior Technical Services Specialist
 November 2, 1998 to January 1, 2004
C.T. Communications Incorporated
68 Cabarrus Ave.
Concord, NC, 28025
Phone - (704) 722-2200
Manager – Bud Whittington
Title: Advanced Business Systems Group Leader – Nortel
 April, 15, 1989 to October 30, 1998
Associated Telecom Incorporated
540 Mt. Gallant Road
Rock Hill, SC, 29730
Phone - (803) 329-2480
Manager – Mike Bushue
Title: Technical Installation Supervisor

Thomas Dean Delk
Concord, N.C., 28025-4678
Home: (980) 475-8138
Email:delk@live.com
Prior Employment (Continued)
 June, 1 1988 to April 1, 1989
Lewis Nursey and Farms
5410 Whitmire Hwy,
Whitmire, SC, 29178
Phone – (803) 694-3750
Manager – Bill Lewis
Title: Pipe fitter / Planter
 May 5th 1981 to Present
Delk Construction Company
915 E Beebe Capps Expressway
Searcy, AR, 72143
Phone – (501) 281-4400
Manager – Marvin Delk
Title: General / Consultant
EDUCATION
High School Diploma – Bald Knob High School
NCTS - Converged IP Telephony
NCTE - Converged IP Networks
NCSS - CallPilot Rls. 5.0 Installation & Configuration
NCSS - CallPilot Rls. 5.0 System Administrator
NCSS - CS 1000 Rls. 6.0 Database Administrator
NCSS - CS 1000 Rls. 6.0 Installation & Commissioning
NCSS - Contact Center Rls. 7.0 Installation & Commissioning
NCSS - BCM50 Rls. 4.0 BCM200/400/450 Installation, Configuration & Maintenance
NCDS - CS 1000 Rls. 6.0 Networking Design
NCSE - CallPilot Rls. 4.0 Unified Messaging
NCSE - CS 1000 Rls. 4.0
Mitel SX-2000, Mitel SX-200, Mitel 200 ICP, Mitel 3300 ICP
MCP 95/98/ME/XP/NT/Vista/Seven/Eight/Ten
MCSA 2003 & 2008, MCSE 2000 & 2003 & 2008, CCNA 2004

Thomas Dean Delk
Concord, N.C., 28025-4678
Home: (980) 475-8138
Email:delk@live.com
References Available
Scott Davidson - CSSA 501-562-7666 x2230
John Brown - CSSA 501-562-7666 x2228
Mike Bushue - Comporium 803-448-0425
Harry Barnes - Barnes & Associates 803-451-0472
Brad Barnette - Windstream 704-425-2389
Bruce Bennett - Colleton Medical 843-599-0373
Craig Brady - Ironton Telephone 610-737-4956
Jeff Ship - Star Telephone 910-385-7068
Laura James - Renaissance Festival 704-896-5555 x239

Thomas Dean Delk
Concord, N.C., 28025-4678
Home: (980) 475-8138
Email:delk@live.com
Education
When Training Place
1975-1987 Bald Knob Elem./High School Bald Knob , AR
Jan. 23-24, 1992 Mod-Tap Data Wiring Atlanta, GA
May 4-8, 1992 NEC Nark II Installation Atlanta, GA
Sept. 18-22, 1992 Norstar Installation & Maintenance Richardson, TX
Feb 1-5, 1993 Meridian 21-71 Installation Richardson, TX
Feb 25-28, 1994 Meridian New Apps Conference Banff, Canada
Aug 19-23, 1995 Meridian Max Installation Los Angeles, CA
Jan 26-30 1997 USC College of Business Charlotte, NC
Sept 15 1998 Windows 95 Training Rock Hill, SC
June 23, 1999 SX-2000 Primer Course Concord, NC
July 16-23, 1999 SX-2000 Install & Maintenance New Jersey
Aug 8-13, 1999 CML 911 Install & Maintenance Concord NC
March 1-3 2000 T-Berd 950 Training Los Angeles, CA
May 1 2000 Admin WinNT 4.0 Concord, NC
May 1 2000 Office 2000 Essentials Concord NC
May 16-18 2000 Mitel SX-2000 Sales Training Ottawa, Canada
Oct 2000 Nortel Networks Overview Web Based Testing
Oct 23 2000 LAN Technologies Web Based Testing
Oct 23 2000 Hubs and Hub Technologies Web Based Testing
Oct 23 2000 Ethernet LAN Switching Web Based Testing
Oct 23 2000 Putting It All Together With BayStack Web Based Testing
Oct 23 2000 Nortel Networks Reseller Programs Web Based Testing
Oct 23 2000 Nortel Networks Service Offerings Web Based Testing
Oct 23 2000 Small/Medium Business Unified Solutions Web Based Testing
Oct 23 2000 Gigabit Ethernet Technology Web Based Testing
Oct 24 2000 Accelar Products Web Based Testing
Oct 25 2000 LAN Campus Ethernet Unified Solutions Web Based Testing
Dec 4-8 2000 BCM 2.0 Advanced Voice Little Rock AR
Class
Dec 8 2000 BCM 2.0 Advanced Voice Little Rock AR
Testing Only
Dec 11 2000 Meridian: Mail Installation and Maintenance
Specialist Certification
Web Based Testing
Dec 11 2000 N.N. Certified Support Specialist Nortel Networks
Certification
Feb 5 2001 Meridian 1: Remote Products Specialist
Certification Test
Web Based Testing
Feb 5 2001 Meridian 1: Core Installation and Maintenance
Specialist
Certification Test
Web Based Testing
Feb 5 2001 STP: LAN (Small to Medium Business) Web Based Testing
June 4-17 2001 Windows 2000 MCSE Boot Camp Global Knowledge
Raleigh, N.C.

June 5 2001 70-210 Windows 2000 Professional Web Based Testing
June 5 2001 Microsoft Certified Professional for Windows
2000
Global Knowledge
Raleigh, N.C.
June 7 2001 70-215 Windows 2000 Server Web Based Testing
June 9 2001 70-216 Windows 2000 Network
Infrastructure
Web Based Testing
June 10 2001 70-217 Windows 2000 Directory Services
Infrastructure
Web Based Testing
June 11 2001 70-219 Windows 2000 Directory Services
Design
Web Based Testing
June 14 2001 70-221 Windows 2000 Network Infrastructure
Design
Web Based Testing
June 15 2001 70-220 Windows 2000 Network Security Web Based Testing
June 15 2001 Microsoft Certified Systems Engineer for
Windows 2000
Raleigh NC
Testing
Aug 27-31 2001 CCNA Boot Camp Global Knowledge
Raleigh, N.C.
September 7 2001 Exam 640-507 CCNA Web Based Testing
September 7 2001 Cisco Certified Network Associate Global Knowledge
Raleigh, N.C.
Sept 13 2001 M1IP ITG 2.0 ISDN Trunk I&M Richardson, TX
Sept 13 2001 Meridian IP Telephony Gateway(ITG) 2.0 ISDN
Signaling Trunk, Network Planning, Installation
and Maintenance
Richardson, TX
Oct 31 2001 M1IP ITG 2.0 Line I&M Richardson, TX
Oct 31 2001 Meridian Internet Telephony Gateway(ITG) Line
2.0/I2004 Internet Telephone
Richardson, TX
July 26 2002 M1 Bars/Nars X11Release 25 Richardson, TX
Jan 16 2003 Mitel 3100 OC{ Sales Course Web Based Testing
Jan 31 2003 Succession CSE 1000 I&M RLS. 2.0 Richardson TX
Jan 31 2003 Succession CSE1000 I + M and Configuration
RLS. 2.0
Richardson, TX
Feb 5 2003 SX-2000 Lightware 30 RLS. 1 I&M Update Self-
Study
Web Based Testing
Feb 5 2003 Mitel 3300 ICP I&M Pre-course Web Based Testing
Feb 6 2003 3300 ICP I&M Pre-Course Assessment Web Based Testing
Feb 6 2003 3100 ICP RLS. 3.1 I&M Update Self-Study Web Based Testing
Feb 6 2003 Mitel 3100 ICP 3.1 I&M Web Based Testing
Feb 6 2003 Mitel 3100 ICP 3.1 Update I&M Web Based Testing
Feb 6 2003 3100 ICP RLS. 3.1 Sales Update Self-Study Web Based Testing
Feb 7 2003 Mitel 3100 ICP 2.3 I&M Web Based Testing
Feb 7 2003 Mitel 3200 RLS. 2.1.1 I&M Web Based Testing
Feb 7 2003 3050 ICP and 5055 SIP BPST Web Based Testing
Feb 16 2003 3100 ICP Sales Online Course Web Based Testing
Dec 18 2003 Meridian 1 IP Enabled 25.40 Exam Score
Report 920-456
Charlotte, N.C.
Feb 9 2004 Mitel Pricing Tool (MPT) for SX-200 ICP Sales Web Based Testing
Feb 12 2004 SX-2000 R2 Card I&M Self-Study Web Based Testing
Feb 12 2004 SX-2000 Lightware 30 RLS. 2.0 I&M Update
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Feb 13 2004 SX-2000 Lightware 30 RLS. 3.0 Suite Services
Option I&M Update Self-Study
Web Based Testing

Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self Study
Web Based Testing
Self-Study
Web Based Testing
Feb 18 2004 SX_2000 Lightware 31 RLS. 3.0 I&M Update
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Feb 19 2004 Mitel Networks 3300 ICP Site Qualification Self-
Study
Web Based Testing
Feb 23 2004 3100 ICP RLS. 4 I&M Update Self-Study Web Based Testing
Feb 24 2004 3100 ICP RLS. 4.1 I&M Update Self-Study Web Based Testing
April 2 2004 SX-2000 to 3300 RLS. 4 Bridging I&M
Leader Led
Web Based Testing
April 6 2004 NNCSS Succession 1000/1000M RLS. 3.0
Exam Score Report 920-138
Web Based Testing
April 7 2004 Voice lP Succession 1000/1000M RIs 3,0 for
Technicians Score Report 920-322
Web Based Testing
April 27 2004 NNCSS Voice lP Succession 1000/1000M RLS.
2.0 DB Administrator Core Report 920-321
Web Based Testing
May 11 2004 NNCSS VoIP Technology Exam Report
920-801
Prometric Testing Center
May 11 2004 0365T VoIP Protocol Technologies Global Knowledge
ELearning
May 11 2004 NNCSS VoIP Succession. 1000 RLS. 3.0 DB
Administrator
Nortel Networks
Certification
May 11 2004 NNCSS VoIP Succession 1000 RLS. 3.0 I&M Nortel Networks
Certification
May 11 2004 Nortel Certified Technology Specialist -
Converged IP Telephony Solutions
Nortel Networks
Certification
October 8 2004 NNCS 4.0 Sales * Engineering Workshop Global Knowledge
Classroom Learning
November 12 2004 3800 IP Trunking Gateway I+M Web Based Testing
November 12 2004 3300 ICP RLS. 4.1 I&M Update Self-Study Web Based Testing
November 12 2004 3300 ICP RLS. 5 I&M Update Self-Study Web Based Testing
November 12 2004 3300 ICP RLS. 5.1 I&M Update Self-Study Web Based Testing
November 12 2004 Your Assistant RLS. 3.0 I&M Self Study Web Based Testing
November 17 2004 6140 Agent Portal RLS. 1.1 Web Based Web Based Testing
November 17 2004 5700 Video Conferencing with VFA Site Qualify
Self-Study
Web Based Testing
November 17 2004 6000 MAS RLS. 5.6 Site Qualify Self-Study Web Based Testing
November 17 2004 6000 MAS RLS. 5.6 I&M Self-Study Web Based Testing

November 17 2004 SX-2000 LIGHTWARE 33 RLS. 1.0 I+M Update
Self-Study
Web Based Testing
November 17 2004 SX-2000 LIGHTWARE 33 RLS. 2.0 I+M Update
Self-Study
Web Based Testing
November 17 2004 6000 MAS RLS. 6.0 I+M Update Self-Study Web Based Testing
December 6 2004 NNCSS-CS 1000 Release 4.0 Hardware
Installation & Maintenance
Web Based Testing
December 10 2004 3300 ICP RLS. 5.2 I&M Update
Self-Study
Web Based Testing
January 4 2005 3200 ICP REL. 1 I+M Pre-Entry Readiness
Self-Study
Web Based Testing
January 4 2005 Teleworker Solution RLS. 3.1 I+M Self-Study Web Based Testing
January 4 2005 OPS Manager I+M Pre-Course Assessment Web Based Testing
January 4 2005 7100 MAP RLS. 1.1 I+M Self-Study Web Based Testing
January 4 2005 7100 MAP RLS. 1.2 I+M Self-Study Web Based Testing
January 5 2005 Xpress Office 5232i REL. 3 I+M Update
Self-Study
Web Based Testing
January 5 2005 Xpress Office 5232i RLS. 3.1 + RLAN RLS. 5
I+M Update Self-Study
Web Based Testing
January 5 2005 Voice and Data Technology Primer Web-Based Web Based Testing
January 5 2005 MPS 500 2072WEN Web Based Testing
January 5 2005 MPS 500 2056WEN Web Based Testing
January 5 2005 CS 1000 2057WEN Web Based Testing
January 5 2005 M1 2071WEN Web Based Testing
January 5 2005 BCM 3.5 2076WEN Web Based Testing
January 5 2005 CS1000 3.0 2074WEN Web Based Testing
January 5 2005 Norstar 2092WEN Web Based Testing
January 5 2005 BCM 3.6 2103WEN Web Based Testing
January 5 2005 CSS 2048WEN Web Based Testing
January 10 2005 CS1000 4.0 2121WEN Web Based Testing
January 21 2005 CCS 2048WEN Web Based Testing
January 21 2005 Passport Wan 2044WEN Web Based Testing
January 21 2005 MBS 2078W Web Based Testing
January 21 2005 Ethernet LAN Man Bus. 2066WEN Web Based Testing
January 21 2005 MCS 5100 2.0 2098W Web Based Testing
January 22 2005 MCS 5100 3.0 2112W Web Based Testing
January 22 2005 BCM 3.6 Adv. 2106W Web Based Testing
January 23 2005 Ethernet SW 2081W Web Based Testing
January 23 2005 Call Pilot 2.0 2065WEN Web Based Testing
January 23 2005 Passport 1600 R&S 2053WEN Web Based Testing
January 23 2005 Corp Edge Services 2042WEN Web Based Testing
February 24 2005 NNCSS CS 1000 4.0 Database 920-324 Web Based Testing
February 24 2005 NNCSS CS1000 4.0 Database Administrator Nortel Networks
Certification
February 24 2005 NNCSS CS1000 4.0 I & M Nortel Networks
Certification
February 28 2005 Symposium Web Portal 2079W Web Based Testing
February 28 2005 Converged Branch 2118W Web Based Testing
February 28 2005 Coach, Driving Confidence 2102W Web Based Testing
February 28 2005 Managed IP Tel. Services 2105W Web Based Testing
February 28 2005 Managed Business Solutions 2097W Web Based Testing
February 28 2005 BCM Advanced Sales Training 2107W Web Based Testing
February 28 2005 Data Fundamentals 2115W Web Based Testing
February 28 2005 Contact Center Solutions 2091W Web Based Testing

March 3 2005 Survivable Remote Gateway 1.0 2109W Web Based Testing
March 4 2005 Wireless LAN 2200 Series 2108W Web Based Testing
March 4 2005 Managed Business Solutions 2113W Web Based Testing
March 8 2005 Multiservice Switching Enterprise Web Based Testing
March 9 2005 Optical Metro 2082W Web Based Testing
March 9 2005 Secure Routing Technology 2093W Web Based Testing
March 9 2005 Nortel Networks Security 2041WEN Web Based Testing
March 9 2005 Norstar – APAC 2092WAP Web Based Testing
March 9 2005 SSL Acceleration 2101W Web Based Testing
March 9 2005 Security Business Solutions 2104W Web Based Testing
March 9 2005 Alteon Application Switch 2083W Web Based Testing
March 9 2005 Alteon Switched Firewall 2084W Web Based Testing
March 9 2005 Alteon Content Delivery 2059WEN Web Based Testing
March 11 2005 SX-2000 Lightware 33 REL. 3.0 I & M Update
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
Self-Study
Web Based Testing
March 14 2005 Alteon SSL VPN & SSL 2062WEN Web Based Testing
March 14 2005 Alteon Content Delivery &
SSL 2096W
Web Based Testing
March 16 2005 Converged Campus 2116W Web Based Testing
April 4, 2005 Nortel Certified Technology Specialist –
Converged IP Telephony Solutions
Nortel Networks
Certification
April 10 2005 Windows 2003 Server Sales Web Based Testing
April 12 2005 Windows XP SP2 Sales Web Based Testing
May 17-20 2005 Windows 2003 Boot Camp for MCSE Global Knowledge
Raleigh, N.C.
May 18 2005 70-296 Windows Server 2003 MCSE Web Based Testing
May 18 2005 Microsoft Certified Professional for Windows XP Global Knowledge
Raleigh, N.C.
May 20 2005 70-292 Windows 2003 Manage for MCSA Web Based Testing
May 20 2005 Microsoft Certified Systems Administrator for
Windows Server 2003
Global Knowledge
Raleigh, N.C.
May 20 2005 Microsoft Certified Systems Engineer for
Windows Server 2003
Global Knowledge
Raleigh, N.C.
May 24 2005 Communications Control Toolkit 5.0 2123W Web Based Testing
June 22 2005 Web Centric Self Service (WCSS) 2122W Web Based Testing
June 29 2005 SX-2000 LIGHTWARE 33 REL 2.0 I+M Update
Self-Study
Web Based Testing
June 29 2005 Messaging Server 6510 Prerequisite Training Web Based Testing
June 29 2005 Teleworker Sales Course Materials & Test Web Based Testing
June 29 2005 Audio and Video Conferencing Sales Course Web Based Testing

June 29 2005 Enterprise Manager Sales Course Materials &
Test
Web Based Testing
June 29 2005 3300 ICP Sales Course Materials & Test Web Based Testing
June 29 2005 Your Assistant release 3.0 with ACD for the
3300 ICP Update
Web Based Testing
August 22 2005 Call Pilot 4.0 Installation & Maintenance
920-162
Web Based Testing
August 22 2005 NNCSS Call Pilot 4.0 Installation &
Maintenance
Nortel Networks
Certification
August 29 2005 Communication Server 1000 4.0 920-141 Web Based Testing
August 29 2005 NNCDS Communication Server 1000 4.0 Nortel Networks
Certification
September 7 2005 Communication Server 1000 4.0 920-158 Web Based Testing
September 7 2005 NNCSS Call Pilot 4.0 Administration Nortel Networks
Certification
September 8 2005 BCM 3.7 2124W Web Based Testing
September 8 2005 BCM 50 2126W Web Based Testing
September 12 2005 Information Security Solutions 2128W Web Based Testing
September 12 2005 Call Pilot 4.0 2067W Web Based Testing
September 14 2005 SX-200 ICP Prerequisite Training Self-Study Web Based Testing
September 19 2005 SX-2000 LIGHTWARE 33 REL 2.0 I+M Update
Self-Study
Web Based Testing
September 19 2005 Messaging Server Sales Course Web Based Testing
September 19 2005 Teleworker Solution REL. 3.2 I&M Update
Self-Study
Web Based Testing
September 19 2005 3300 ICP REL. 6 I&M Update Self-Study Web Based Testing
September 19 2005 SX-200 ICP Prerequisite Training Self-Study Web Based Testing
September 21 2005 MPS 500 Configuration Tool Workshop 2199W Web Based Testing
January 4 2006 NCSE Communication Server 1000
Release. 4.0
Web Based Testing
January 5 2006 Voice Fundamentals Web Based Testing
January 5 2006 Survivable Remote Gateway Web Based Testing
January 5 2006 Partner Information Center Web Based Testing
January 5 2006 Contact Recording & Quality Monitoring Web Based Testing
January 6 2006 Converged Networks 4.5
920-804
Web Based Testing
January 6 2006 NNCSE CS1000 4.0 Nortel Networks
Certification
January 6 2006 NNCSE CS1000 Converged IP Networks Nortel Networks
Certification
February 6 2006 Nortel Certified Technology Expert –
Converged IP Networks
Nortel Networks
Certification
March 17 2006 Call Pilot 4.0 System Administration &
Applications
Richardson, TX
March 24 2006 Nortel Certified Support Expert – Call Pilot
Release. 4.0 Unified Messaging
Nortel Networks
Certification
October 13 2006 SX-200 ICP I & M 3.1 Leader Led Little Rock, AR
October 18 2006 SX-200 ICP Prerequisite Training Self-Study 3.1 Web Based Testing
January 12 2007 Small Business Sales and Marketing
Assessment
Web Based Testing
February 16 2007 IVX S-Class Technical Training Charlotte, NC
February 16 2007 ESI - 600 Technical Training Charlotte, NC
May 3 2007 3300 ICP Release 6.1 I+M Update Self-Study Web Based Testing

May 4 2007 3300 ICP Release 7.0 UR2 I+M Update Self-
Study
Web Based Testing
May 7 2007 3300 ICP Release 7.0 Sales Update Course
Materials
Web Based Testing
May 7 2007 3300 ICP Release 7.1 Sales Update Course
Materials
Web Based Testing
May 7 2007 3300 ICP Release 7.1 UR2 Sales Update
Course Materials
Web Based Testing
May 7 2007 3300 ICP Release 7.1 Sales Course Materials &
Test
Web Based Testing
May 7 2007 SX-200 ICP Release 1.0 EL/ML Basic Bridging
I+M (Level 1) Self Study
Web Based Testing
May 8 2007 SX-200 ICP Release 2.0 Basic I+M (Level 1)
Update Self-Study
Web Based Testing
May 8 2007 SX-200 ICP Release 3.0 Basic I+M (Level 1)
Update Self-Study
Web Based Testing
May 11 2007 SX-200 ICP Release 4.0 Prerequisite Training
Self-Study
Web Based Testing
June 1 2007 SX-200 ICP Release 4.0 Basic I+M (Level 1)
Update Self-Study
Web Based Testing
June 1 2007 SX-200 ICP Release 4.0 Update Sales Web Based Testing
June 1 2007 200 ICP Release 4.0 Sales Course Materials &
Test
Web Based Testing
June 1 2007 SX 2000 Primer Web Based Testing
August 9 2007 DA-90 Technical Certification Web Based Testing
August 9 2007 New Heights Sales Certification Course
DK89893
Web Based Testing
August 31 2007 6675P Data Fundamentals Pretest Web Based Testing
August 31 2007 2162W Power over Ethernet Attachable Web Based Testing
August 31 2007 2218W CS 1000 Solution Selling - Positioning
and
Posturing CS 1000 for Convergence Solutions
Web Based Testing
August 31 2007 2171W - Nortel BCM Voice Mail and Nortel
Messaging 100/150 Attachable
Web Based Testing
August 31 2007 6680P - Nortel Application Accelerator Pre-Test Web Based Testing
August 31 2007 2167W - Stackable Ethernet Switches Web Based Testing
August 31 2007 2638W - Digital Mobility Web Based Testing
August 31 2007 2636W – SMB Data Portfolio Web Based Testing
August 31 2007 6675W - Data Fundamentals 2007 Web Based Testing
September 4 2007 2143W Data Fundamentals Web Based Testing
September 5 2007 SPQ003 Communication Server 1000 Release
5.0
Web Based Testing
September 5 2007 2173W - Communication Server 1000 Solutions Web Based Testing
September 6 2007 2211W - BCM 50 Release 2.0 Delivering Web Based Testing
September 6 2007 2152W - WLAN 2300 Web Based Testing
September 6 2007 2127W - Serving Up World Class
Hospitality
Web Based Testing
September 12 2007 2641W Communications Server Release 5.0
Module #1
Web Based Testing
October 4 2007 Nortel Communication Server 1000 System
Upgrades to Release 5.0 for Technician’s
Global Knowledge
October 5 2007 Communication Server 1000 Upgrades to
Release 5.0
Prometric Testing Center

October 11 2007 Communication Server 1000 Release 4.0 to
Release 5.0 Delta 922-100
Prometric Testing
Center
October 11 2007 NNCSS CS1000 5.0 Database Administrator Nortel Networks
Certification
October 11 2007 NNCSS CS1000 5.0 I & M Nortel Networks
Certification
November 1 2007 6651P – Contact Center 6.0 Pre-test Web Based Testing
November 1 2007 2217W BCM Strategic Selling Solutions Web Based Testing
November 1 2007 2216W Positioning and Posturing BCM Web Based Testing
November 1 2007 2207W Norstar Solution
Overview
Web Based Testing
November 1 2007 6683 W Communication Server 1000 Module 2
Strategic Selling Solutions
Web Based Testing
November 1 2007 Muni Wifi Web Based Testing
August 21 2008 Call Pilot 5.0 I & M Prometric Testing
Center
August 21 2008 Nortel Certified Support Specialist – Call Pilot
Release 5.0 Installation & Configuration
Nortel Networks
Certification
August 25 2008 Call Pilot Release 5.0 System Administrator Prometric Testing
Center
August 25 2008 Nortel Certified Support Specialist – Call Pilot
Release 5.0 Database Administration
Nortel Networks
Certification
August 26 2008 CS 1000 Release 5.0 Upgrade for Engineers Center Prometric Testing
August 26 2008 Nortel Certified Design Specialist CS1000 5.0
Networking Design
Nortel Networks
Certification
August 26 2008 BCM50 Release 3.0 & BCM200/400 Release
4.0 Installation, Configuration & Maintenance
Center Prometric Testing
August 26 2008 Nortel Certified Support Specialist BCM50
Release 3.0 & BCM200/400 Release 4.0
Installation, Configuration & Maintenance
Nortel Networks
Certification
October 1 2008 6651P – Contact Center 6.0 Pre-test Web Based Testing
October 7 2008 SPQ003 Communications Server 1000 Release
5.0
Web Based Testing
October 7 2008 6676 W Voice Fundamentals 2007 Web Based Testing
October 7 2008 2642W Call Pilot 5.0 Web Based Testing
December 12 2008 6683 W Communication Server 1000 Module 2
Strategic Selling Solutions
Web Based Testing
December 12 2008 2641W - Communication Server 1000 Release
5.0 Module 1
Web Based Testing
December 8 2009 3300 ICP Release 8.0 I+M Update Self-Study Web Based Testing
December 8 2009 Sutus Business Central 200 Technical Training Web Based Training
December 8 2009 3300 ICP Release 8.0 UR3 I+M Update
Self-Study
Web Based Training
December 9 2009 3300 ICP Release 9.0 I+M Update
Self-Study
Web Based Training
December 9 2009 3300 ICP System Implementation Specialist
Release 8.0 UR3 Update Self-Study
Web Based Training
December 9 2009 3300 System Implementation Specialist
Release 9.0 Update Self-Study
Web Based Training
December 10 2009 Voice and Data Technology Primer Self-Study Web Based Training
December 10 2009 SX-200 ICP Release 4.0 UR3 Basic I+M
(Level 1) Update Self-Study
Web Based Training
December 10 2009 Mitel SX-200 ICP Self-
Study Course (FY10 Test)
Web Based Training

December 10 2009 Sutus Business Central 200
Sales Training
Web Based Training
December 11 2009 SX-200 ICP Release 5.0 Basic I+M
(Level 1) Update Self Study
Web Based Training
February 17 2010 Communication Server 1000 Release 6.0
Upgrades for Engineers
February 17 2010 Communication Server 1000 Linux Platform
Architecture
Upgrades for Technicians
BARS/NARS
February 18 2010 Nortel Certified Support Specialist – Call Pilot
Release 6.0 Installation & Configuration
Nortel Networks
Certification
February 18 2010 Nortel Certified Support Specialist – Call Pilot
Release 6.0 Database Administration
Nortel Networks
Certification
February 18 2010 Nortel Certified Design Specialist CS1000 6.0
Networking Design
Nortel Networks
Certification
March 26 2010 Nortel Contact Center Manager
Administration, Release 7.0 (3009) Attendance
Global Knowledge
Training
March 29 2010 Video Sales Acceleration Training Cable Phase
I: Conceptual Video Network Design
Cisco Online Training
March 31 2010 Video Sales Acceleration Training Cable Phase
II: Conceptual Video Network Design
April 2 2010 Nortel Contact Center Manager
Installation and Configuration, Release 7.0
(3009) Attendance
Global Knowledge
Training
April 2 2010 Nortel Certified Support Specialist Nortel
Contact Center Release. 7.0 Installation &
Configuration
Nortel Networks
Certification
April 13 2010 Video Sales Acceleration Training Cable Phase
III: Conceptual Video Network Design
April 16 2010 AVA00916WEN IP Office Hardware and Data
Components
Avaya Online Training
April 16 2010 ATI02011AEN-IP Office R6.0 Implementation
Workshop (Attendance)
Avaya Classroom Training
April 30 2010 PA - Implement: IP Office
Professional Edition
May 1 2010 ATI02011AEN-IP Office R6.0 Implementation
Workshop (Assessment)
December 5 2010 2624J Sell: Avaya
Call Pilot
June 21 2011 ATU02142WEN IP Office Release 5 Technical
Delta
June 21 2011 ATU02142WEN IP Office Technical Delta
Release 6.1
June 22 2011 ATU01201AEN IP Office Release 5 Technical
Delta Assessment
June 24 2011 55000020 ACSS Conversion Training Class Avaya Online Training
June 25 2011 AVA00139WEN_R9 IP Office Voice Mail
Application Overview
June 27 2011 5500001W IP Office Technical Delta Release
7.0
June 27 2011 Mitel Communications Director (MCD) for 3300
ICP Release 4.0 Basic I+M Update Self-Study
Web Based Training

Web Based Training
Web Based Training
June 27 2011 Teleworker Solution Release 4.0 I+M Update
Self-Study
Web Based Training
Self-Study
Web Based Training
June 28 2011 Mitel Standard Linux Release 8.3 I+M Self-
Study
Web Based Training
Self-Study
Web Based Training
June 28 2011 Mitel Standard Linux Release 8.4 I+M Update
Self-Study
Web Based Training
June 28 2011 Multi-Protocol Border Gateway (MBG) Release
5.0 I+M Update Self-Study
Web Based Training
June 28 2011 Mitel Standard Linux Release 8.5 I+M Update
Self-Study
Web Based Training
June 28 2011 Mitel Standard Linux (MSL) Release 9.0 I+M
Update Self-Study
Web Based Training
Update Self-Study
Web Based Training
Web Based Training
Web Based Training
Web Based Training
Update Self-Study
Web Based Training
June 28 2011 Mitel Standard Linux (MSL) inc Virtual
Appliance Release 9.3 I+M Update Self-Study
Web Based Training
Web Based Training
June 28 2011 Introduction to IPv6 Recorded Workshop Web Based Training
June 28 2011 Mitel Border Gateway (MBG) Release 7.0 I+M
Update Self-Study
Web Based Training
June 28 2011 Web Proxy Release 1.2 I+M Self-Study Web Based Training
June 28 2011 Web Proxy Release 2.0 I+M Self-Study Web Based Training
June 29 2011 Mitel Standard Linux Releasel 8.2 I+M Self-
Study
Web Based Training
June 29 2011 Mitel Applications Suite (MAS) Self-Study
Course (FY11 Test)
Web Based Training
June 29 2011 SX-200 ICP Advanced Application PRI Self-
Study
Web Based Training
June 29 2011 SX-200 ICP Advanced Application ACD Self-
Study
Web Based Training
June 29 2011 3000 CS Release 6.0 Basic I+M Self-Study Web Based Training
June 29 2011 3000 CS Release 6.0 IP I+M Self-Study Web Based Training
June 29 2011 3000 CS Release 6.0 T1
I+M Self-Study
Web Based Training
June 29 2011 Clustering and Resilency on the MCD 3300
Workshop
Web Based Training
June 29 2011 MCD for 3300 Administrative Groups Workshop Web Based Training

June 29 2011 MCD for 3300 Fundamental Automatic Route
Selection (ARS) Workshop
Web Based Training
June 29 2011 MCD for 3300 ICP Wizard Workshop Web Based Training
June 29 2011 MCD for 3300 Network Automatic Route
Selection (ARS) Workshop
Web Based Training
ICP Prerequisite Equipment Self-Study
Web Based Training
ICP Release 4.0 Advanced I+M Update Self-
Study
Web Based Training
ICP Release 4.1 Advanced I+M Update Self
Study
Web Based Training
ICP Release 4.2 Advanced I+M Update Self-
Study
Web Based Training
June 29 2011 Mitel Communications Director (MCD) for ISS
Release 4.1 I+M Update Self-Study
Web Based Training
June 29 2011 Multi-Instance Communications Director (MICD)
Release 1.1 I+M Update Self-Study
Web Based Training
June 29 2011 Business Dashboard Self-Study Course
(FY12 Test)
Web Based Training
June 29 2011 Mitel Communications Solutions Competitive
Briefing - Mitel 5000 CP and the MCD Solution
Web Based Training
June 29 2011 Mitel Unified IP Client for Sun Ray Solution
Release 2.0 I+M Self-Study
Web Based Training
June 29 2011 Mobile Extension Release 1.1 I+M Update for
3300 ICP Self-Study
Web Based Training
3300 ICP Self-Study
Web Based Training
3300 ICP Self-Study
Web Based Training
3300 ICP Self-Study
Web Based Training
July 22 2011 6045J-BCM50 and BCM450 Installation, Initial
Configuration, and Messaging Assessment
Web Based Training
July 22 2011 6027J-BCM50 and BCM450 Sales Engineering
Solutions Assessment
Web Based Training
July 22 2011 PA - Sell: Business Communications Manager Web Based Training
July 22 2011 PA - Implement: Business Communications
Manager
Web Based Training
July 24 2011 2642W-Avaya CallPilot™ Part 1 Web Based Training
July 24 2011 10342W-Avaya CallPilot™ Part 2 Web Based Training
July 24 2011 3M00021A-Avaya CallPilot™ Design
Assessment
Web Based Training
July 24 2011 PA - Design: Avaya CallPilot™ Web Based Training

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