Jeffrey Ritter has over 8 years of experience as a supervisor in deposit operations at First Bank, where he oversees tasks in bookkeeping, account services, IRA, and commercial account analysis departments. He leads internal communications initiatives and creates policies and procedures. He has also worked as a senior journalist and editor for CriticalBlast.com, writing reviews, editorials, and obituaries. Ritter has a Bachelor of Science in General Studies with an emphasis in Communications and Politics from the University of Missouri-St. Louis along with a Certificate in Writing.

1. Jeffrey Ritter
530 N. Eighth Street, Saint Charles, MO 63301
Cell Phone: 636-278-0098 | e-mail: jtknightmail@gmail.com
Eight Years of Supervisory Experience ● Multi-Disciplined Writer ● Internal Communications Coordinator
Employee Coaching ● Team Development ● Creative Communication
Empowerment and Reward ● Cost Conscientious and Efficient ● Policy and Procedure
First Bank DepositOperations Supervisor 09/08 - Present
 Responsible forensuringthe successfulcompletionof all dailytasksinthe Bookkeeping,AccountServices,
IRA, and Commercial AccountAnalysisdepartments withaccuracyandefficiency.
 Lead a communicationsinitiativeatourcorporate headquarters.Responsibilitiesincludemeetingwithother
committeestogatherinformationtoshare withthe building,make announcementsviaof email of building-
wide activities,coordinatingassignments,developinga“SpeakerSeries”toeducate bankpersonnelonwhat
otherdepartmentsdo,maintainamonthly“ChalkTalk” conversationtopiconourchalkwall andprovide
regularfeedbacktooutDirectorof Operations.
 Create and/orupdate policyandprocedure forall areasof DepositOperationsandmaintaindepartment
compliance of the Sarbanes-OxleyAct.
 Developstandardizedcorrespondence foruniformcommunicationtointernal departmentsandthe bank’s
clients.
 Researchissueswithcustomeraccountsandprovide supporttobranchpersonnel onaccountissues.
 Identifyandcorrecterrorsmade by departmentstaff andmentorthemtopreventfuture mistakes.
Recognize outstandingachievementviaFirstBank’s“Valu-Gram”Program.
 Oversee DepositOperationstasksforannual disasterrecoveryexercise. Namedtothe DisasterRecovery
SteeringCommittee in2014.
 Orderoffice suppliesandtrackstock levels.Maintainemployee recordsandsubmitpayroll for six employees
weekly.
CriticalBlast.com SeniorJournalist and Editor 03/07 – Present
 Write reviewsforlive theatre and concerts,regional trade shows,film, books, andDVDs.
 Provide editorialsandobituarytributes.
 Source photosas appropriate forarticlesIwrite and/oredit.
Communicator and Collaborator
Professional Experience

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 Editand code basichtml language withinoutsite’scontentsuite asneededtosuccessfullypostarticlesfor
the site.
First Bank Data CenterOperations 01/96 - 03/98, 06/04 – 09/08
 Maintainedproductionschedule onFiServSignature/CBSsoftware (IBMMidrange Mainframe),backingup
libraries,runninginteractive andbatchjobsand monitoringautomatedjobsviaRobot.
 CompleteddailytestingtasksasassignedbyProgrammingDepartment.
 TrainednewoperatorsonData Centerequipmentandprocesses.
 Participatedin annual disasterrecoveryexercises.Maintainedback-uplibrariesatoff-sitefacility.
 Devisedanewshift rotationschedule toprovidefour-dayweekendseverysix weeks.
 FirstBank Employee of the MonthinApril 2013
 Supervisedaloandocumentationreorganizationprojectthatwascompletedtwomonthsaheadof
schedule.
 Improvingdepartmental efficiencybyencouragingthe use of electroniccommunicationand file storage,
redefiningquerycriteriatoprovide more concise andexact results,andendingredundantpaperfileshascut
the department’sprintingexpensesbymore thana third,savingapproximately$2,500 dollarsannually.
 Selectedtoparticipate inacommittee toredefine the lookandfeel of FirstBank’sintranetbydevelopinga
unifiedtemplate foruse byall departments.Thisproject helped provide abetterplatformfor
interdepartmental communicationandimprove ourin-house searchengine.
 Receivedthe onlyperfectscore fromInternal Auditinginmore thantwentyyears forthe Bookkeeping,
Commercial AnalysisandAccountServicesDepartments.
 Proudto be a part of our DepositOperationsTeam whichrankedasthe mostefficient processinggroupin
our classnationwide in2015.
Bachelor of Science inGeneral Studies(Emphasisin Communicationsand Politics)
Certificate inWriting(EnglishMinor)
University of Missouri,St.Louis,MO
Professional Achievements
Education