Jeffrey Portlance has over 30 years of experience at Wells Fargo Bank, holding various positions including Systems Support Analyst and Operations Manager. He currently provides daily support and problem resolution for the EACO Production Support Bridge-line. Previously, he managed the day to day operations of the Sorter Room and assisted with employee performance reviews, scheduling, and tracking. Mr. Portlance has also led several implementation projects and continuously updates his skills through ongoing education and training.

1. JEFFREYPORTLANCE
2804 Silver Lane. # 105
Mpls, Mn 55421
Work: 612-316-2966
Home: 612-789-7660
Cell: 612- 483-0532
Work E-mail: Jeffrey.S.Portlance@Wellsfargo.com
Home E-mail: Jeffpo@Comcast.net
Experience:
Have been employed
with
WellsFargo/Norwest
bank since 1988 holding
some ofthe following
positions:
Oct 2000 - Present WellsFargo Bank
Systems Support Analyst 3– Formerly called Business Systems Consultant 3
 Primary focus is the daily coverage of the EACO Production Support
Bridge-line. This entails both the answering & resolving ofcallers
questions and concerns..
 Research or coordinate research efforts for any problems/concerns that
may be outstanding within the system thatare assigned to the CHX & VE
applications.
 Administer the CHX team SharePointwebsite. This would include the
sites content,access for individuals etc...
 Open, updating or close Pac2000 problem tickets for various groups.
 Administer the Daily & Weekly 10:00a.m.Problem Call as required. This
involves running through the previous day’s problems /issues and
assigning “responsibility” of issues to a specific person. Will also create
this report.
 Administer,update various EACO Production reports,e-mails,volume
totals using several Microsofttools ( Word, Excel, Outlook )
Nov, 1999 – Oct 2000 WellsFargo Bank
Operations Manager II
 Managed the day to day operations ofthe Sorter Room of Item
Processing for the Minneapolis Northern Hub.
 Managed the daily workflow, coaching & counseling ofemployees,
tracking of attendance/tardiness,vacation scheduling,performance
reviews of employees,attend weekly and monthly managementand staff
level meetings.
 Other duties were the coverage of the CPCS Technician desk,Sorter
Room Customer Service desk and when needed,acted as a Sorter
Operator on heavy volume or short-staffed production days.

2. Nov, 1998 – Nov, 1999 WellsFargo bank
Work Director II
 Assisted the Sorter Room manager with dayto day duties to include:
Quarterly and yearly appraisals,employee performance data tracking,
employee attendance and tardiness which mayinclude:
performance/attendance warnings etc… monitor incoming and outgoing
work to ensure thatCheck Processing is meeting and exceeding the
needs ofits customers.
 Administered the Business Services Month-End Commercial fine sort
planning.
Projects or Special tasks worked on:
 Implementation ofthe SharePoint2013 conversion..
 Implementation ofthe CD-ROM product to the Check Processing area.
Responsible for the testing of all future accounts. Worked closelywith the
ClientServices and Entry Systems groups to ensure a timely turn around
on testing and to help identify potential problems with accounts.
 Created and implemented a projectto help streamline the Sorter Operator
performance tracking system. This system shortened the time needed to
complete monthlystatistics and created a more definitive standard for
Check Processing as a whole.
 Helped with the implementation ofthe Milwaukee Clearing House
procedures for our TransitDepartment (Jerry Hatzenbuhler).
Education 1988 – 2015
Have taken several courses through AIB ( American Institute of Banking ) All were
completed with passing grades:
 Principles ofBanking.
 ContemporaryEconomics.
 Law and Banking Principles.
 Marketing for Bankers.
 Intro to Microcomputers
Have completed the following seminars:
 Negotiations,Strategies and Tactics,
 Managing your NorwestCareer,
 Stress Management,
 Fast-startand the Super worker to Supervisor seminars held byNorwest/
WellsFargo.
I have learned how to use the PAC2000 problem ticketsystem. I am able to
access PAC2000 to both create and research problem tickets.
I can also use the “Hip-Link” paging application.
I have taken Web Based training sessions thatare required by Wells Fargo. EX:
Code of Ethics, Personal Safety etc along with various SharePointonline web
based classes.