1. JEANINE. L. MUDDLE
140 MYALL ROAD
CARDIFF NSW 2285
MOBILE: 0437 801 555
EMAIL: Jeanine_l_s@hotmail.com
PERSONAL INFORMATION
AUSTRALIAN
AGED: 46
EDUCATION
2014 – Current Double Diploma in Human Resources and Management Oten
2014 MYOB Course & Payroll Merewether NSW
2012 – 2013 Cert IV Work, Health & Safety (OH&S) Tighes Hill NSW
2010 – 2011 Pathways to Leadership Valentine NSW
2010 – 2010 Medication Assessment Course Lambton NSW
2008 – 2009 Cert IV Frontline Management Course Valentine NSW
2007 – 2013 Senior First Aid Certificate Newcastle NSW
2005 – 2005 Certificate IV Community Services Newcastle NSW
Newcastle TAFE
1999 – 1999 Certificate III Assistant in Nursing Singleton NSW
Adult and Community College
1998 – 1998 Statement of Attainment in Business Services Singleton NSW
Word Processing and Keyboard Singleton TAFE

2. PROFESSIONAL EXPERIENCE
FAMILY & COMMUNITY SERVICES – HOUSING SERVICES- (CURRENT) –2015 Nomination for
the Simply the Best Customer Service Award in the Customer Service Individual Excellence
Award category.
Customer Service Officer - Property Management - Client Service Visits, Rental Arrears and Payment
Management, Void Management, Transfer applications, Mutual Exchange, Property Assessment,
Post and Pre Vacate inspections, Property Care Reports. TRIM and HOMES, Policy, Procedures and
Processes. Shared Portfolio of over 400 properties and Call Centre on phones and Frontline
Customer Service, Tenant Damage Reports.
Client Liaison Officer – Tenant appointments, maintenance appointments, Tribunal Access Orders,
Section 55 Access Orders, TRIM & HOMES, Excel Spreadsheets, Smoke Alarm Servicing
appointments, Property Assessment Surveys, for the areas from outer Newcastle ( waratah,
Birmingham Gardens, Mayfield areas, Warabrook, Elermore Vale), Hunter and Upper Hunter –
(Woodberry – Scone) and Hunter-Manning Areas (Forster, Tuncurry and Taree) Communication with
tenants, trades services and tradesmen on a daily basis,
COLLECTIONS HOUSE
Skip Tracing- Searching and Collecting information for debt collection, Customer Service, Data Entry,
Call Centre, Inbound and Outbound calls, Problem Solving, Debt restructure for customers, customer
service.
CONVERGA
Data Processing for Corrective Services Records Department; Archiving Data Records, Processing
Documentation.
HOUSE WITH NO STEPS
Support Worker Community Justice Program (CJP) Wollongong NSW
Disability Support Worker (DSW Croudace Bay Day Program Valentine)
Acting Service Coordinator (Long Jetty Day Program)
Certificate IV Community Welfare Work (Newcastle TAFE 10 Months)
MANAGEMENT SKILLS
ConsultationwithStakeholders(ADHCfundingbodies,Police,solicitors,communityjustice network,
financial planners,governmentbodies,courtliaisonsofficers,judicial system, Clients,Families&
Carers), Marketing,ConflictResolutions&Management,TeamLeadership,Supervisions,Accounts,
Rosterlive Payroll,Interviews, PlanningMeetings,TeamMeetings,IPPlanning, IPMeetings- (developing
and structuring IP goals withclients, carers,OPG representatives, CaseManagers), ADHCAudit,ProgramActivities-
(Organising andStructuring), Documentation- (files notes,filereviews, goalnotes, Calenders, IRF andCAN forms), CertIV
Frontline Management, HADSDocumentation&DataCollection, Office Organisation,Effective Time
ManagementSkills,MonthlyReports,Bi-MonthlyReports,RiskManagement, Problemsolving,
ManagementPlans,Behavioural Plans
COMPUTER SKILLS

3. MYOB, Microsoft word,Excel,Spreadsheets,Outlook,CitrixSystem(HWNS),rosterlive,cimsability
(inhouse computersystems),DataEntry,PowerPointPresentations,Typing40wpm, Budgets,
Emailing,Archiving
COMMUNICATION SKILLS
Ability to use and manage appropriate technologies
Information presented to an audience i.e.; tutorial, seminar, lecture or meeting.
Revision and editing (researching and editing to assist with report writing, meetings etc)
Actively listening, reading or information
Personal presentation and body language
Ethical Perspective (is the awareness of the social and interpersonal implications of your actions)
Using Makaton and Auslan signing for disability impairment
Ability to take personal accountability for a course of action
Holistically identifying and understanding another person's situation, feelings, and motives.
To be aware of the surroundingareasthatinvolve Social,Cultural,Global,Historical, Political, Legal,
Economic and Interdisciplinary
WORK,HEALTH & SAFETY
IncidentReporting,RiskAssessments,RiskRegister, RiskAnalysis,Work,Health&Safety
Representative –meetings,evacuationplans, firstaid,emergencyevacuation, ReportWriting,PPE
Hazard Reporting
RETAIL
CustomerService,money handling, banking, personal customerservice,stocktaking,replacingstock,
competentinusing registers friendlypersonality.
REFERENCES
Michelle Kiskarpati Team LeaderforHousingServices CharlestownandToronto
Lake Macquarie TenancyTeam Offices
Michelle.Kiskarpati@facs.nsw.gov.au
0423 747 204
GlendaForeman A/HousingManager TorontoOffice
Lake Macquarie TenancyTeam
Glenda.Foreman@facs.nsw.gov.au
02 49 358 400
Christine Stone A.HousingMarketsManager MayfieldOffice
Christine.Stone@facs.nsw.gov.au
02 49 256 374
Barry Gold HousingManager forClientService Officers CharlestownOffice
Barry.Gold@facs.nsw.gov.au
02 49 456 616

4. AlanaEdman Team Leader/Manager
alanaedman@lionfinance.com
0402586863- verbal or email reference
George Mormanis Converga(Manager)
Email George.mormanis@converga.com.au
0439511191- Verbal or email reference
AshleighMadaschi Service CoordinatorHouse WithNoSteps
CJPWarilla Verbal Reference 0434 181 680 or 02 4443 9283
Lynne Corrigan Service Coordinator- House WithNoSteps
Verbal Reference 02 4946 8311