1. Employee’s Name: Carlos Cepeda
Title: Operation Manager
East Region:
Supervisor: RGM-Javier Urbina
Palma Real, Fajardo, Cayey, Wal-Mart
Goals- Operation Manager Date: 1-3-2013
BONUS – Non- Eligible
Please provide an overall rating incorporating the employee's goals and discretionary achievement.
2012 OverallRating-3
2012 Goals Operation Manager
Operation Manager 2012 Goals: Carlos Cepeda
Please evaluate the employee on the following personal goal: Other
1. Assist and support in budget compliance with in CAM including any major or capital projects
on a quarterly bases. 12/31/2012
2. Contribute and support NBD and MKT departments achieve service, budget and yearly
revenue with in assigned properties. 12/31/2012
3. To enhance knowledge and implement property management task and responsibility, for
example: Contributing and participate with all bidding process with any project over 5k with the
ARGM.: 12/31/2012
4. Surpass DDR expectation from previous year, overseeing efficiency of all contract service to
increase performance throughout all assigned properties .: 12/31/2012
Please comment how the employee performed overall with respect to his/her annual goals.
Javier Urbina – RGM
Overall Comments:
Carlos is one of our hardest workers and demonstrates to us that she cares about her job, her
coworkers, and the company; demonstrating fully committed to meeting and accomplishing all the
established objectives.

2. East Region:
Palma Real, Fajardo, Cayey, Wal-Mart
2013 Goals Operation Manager
BONUS – Eligible
Operation Manger Goals: Carlos Cepeda
40%-Goal 1. Complete all major and capital expenses on a timely basis, within budget
and quarterly expectation, with 10 days’ time frame (Threshold), within 3% (Target) 2%
(Stretch) 1%. 12/31/2013
20%-Goal 2. Support and contribute to bidding process to complete major projects on a
timely basis and within budget; Within 3% and within the quarter budgeted (Threshold)
within 2% of budget and with a 10 daytime frame (Target) and completed within 1% of
budget and as budgeted time-wise (Stretch).By phases as budgeted amount permitted,
support local RGM and operations department maintain and keep services within
budget. 12/31/2013
20%-Goal3. Accuracy coding & discretion of all operational invoices for processing , to
avoid reclasses , disputes and coding errors within assigned properties 75% Threshold
- reduce error by 5 , 85%Target – Reduce error by 10 , 95 % Max – Reduce error by
15. 12/31/2013
10%-Goal 4. Lower Slip and fall incidents with in assigned properties by
5 %( Threshold) 10% (Target) 15% (Stretch). 12/31/2013
10%-Goal 5. To oversee and evaluate contract services to increase performance within assigned
properties as to service agreement, Exceed expectation in areas of work performance compared
to previous year. 12/31/2013
Overall comments:
Javier Urbina – RGM
Carlos , is a contributor to the marketing department. He contributes with valuable ideas and his
creative energy and enthusiasm are contagious. He has adapted well to the entire team at all levels

3. East Region:
Palma Real, Fajardo, Cayey, Wal-Mart
and has quickly learned the key aspects of his job. His knowledge of technology is an asset to the
team.