45. Culture is shadow of
organization –
symptom of a problem
If you have bad culture
then your system is
fucked
Do not fix the culture,
fix the system
CULTURE
46. Management is a social
technology
Management is
liberation of thinkers
from doers
Removing thinking out
of doing
MANAGEMENT
47. One think killed
management 40 years
ago: COMPLEXITY
Management is now a
zombie technology
(zombies do not know
they are dead)
ZOMBIES
48. Complex will surprise
you all the time
Complicated and
Complex go hand in
hand (writing an email)
Industrial age
(Complicated-only) has
gone
COMPLICATED
VS. COMPLEX
49. Complex problem
Usually customer is not
part of organization
diagrams
Command & control
Centralized decision
making
TO DELIGHT
CUSTOMER
51. Theory X is prejudice
against people
Applying Theory X
practices on people
creates Theory X
behaviors
Bullshit practices don’t
work because people
are Y
THEORY X
THEORY Y
54. Nonviolent communication (NVC)
• Respect
• Speak from the heart without
• Blaming
• Judging
• Criticizing
• 4 Concepts
• Observation
• Feeling
• Need
• Request
55. Observation
• What you can see, hear, …
• Do not interchange with interpretation
• If anyone can say it’s not true
“There are 20 people in the room”
56. Feeling
• Observation + interpretation
• Nobody can make or create feelings
• Many times people are telling us we are responsible for their feelings
“You made me feel disappointed”
Vs.
“You disappointed me”
Vs.
“I feel disappointed by you”
57. Need
• Needs are abstract
• “I need coffee” – it’s not abstract – it’s not a need
• Don’t interchange with ways how to fulfil a need
• “I need to relax”
• “I need a break”
• “I need healthy lifestyle”
58. Request
• Say what you want rather than what you don’t want
(positive formulation)
• Achievable
• Concrete, clear, precise
• Not demand – possible to demand – you appreciate the person same
when she says “no” as when she says “yes”
59. Examples
“you did it well”
• Judging
• Violent from perspective of NVC
“Stop sitting there”
Vs.
“Sit elsewhere”
76. Whales OST Session
Steve Denning
• Most difficult transition in mgmt is from 1st to 2nd level
• On 1st level you can still do the work
• On 2nd you can’t and you have to trust the people
• Some managers are in permafrost zone
• Managers should remove impediments team members are not able
to remove themselves
• List of 45 things managers should be doing:
https://www.scrumalliance.org/why-scrum/learning-
consortium/learning-consortium-report-2015#report
77. Neuro-linguistic Programming (NLP) - OST
Bernie Maloney
• Influencing by the way you are speaking
• There are light and dark sides
• Pattern interrupt
• Pausing can earn attention
• Language of senses
• We speak more powerfully when speaking deeper
78. Neuro-linguistic Programming (NLP) - OST
• Pay attention to visuals when selling
• We are all sellers
• Children – am I better sales person than drug dealer is?
• Power of NLP gestures
• Michael Brooks: Instant Rapport
• “Start With Why” – Simon Sinek
• NLP for dummies