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Assholes are killing your project

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Reputation Results Contributors The Community Circle

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Your ability to get results depends on your community.

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What makes a great community? The best Assholes Most of us

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What isn't an asshole? Conflict is good You need to differentiate between personal attacks and technical criticisms.

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What is an asshole? Two tests <ul><li>After talking to the asshole, does the target feel oppressed, humiliated, de-energized, or belittled?

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Does the asshole target those less powerful? </li></ul>

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What is an asshole? Look for patterns Everyone has a bad day sometimes. For assholes, every day is a bad day.

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How many good interactions does it take to cancel out one bad one?

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5 good for 1 bad. Your team needs 5/6 positive people just to break even!

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Fight Flickr: undergroundbastard Men tend to

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Flight Flickr: noeluap Women tend toward By tolerating assholes, you alienate women

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Problems assholes cause to targets <ul><li>48% decreased their effort

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47% worked less time

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38% dropped their quality

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66% declined in performance

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80% lost time worrying

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63% lost time avoiding

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78% became less committed

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25% quit; 20% of witnesses quit! </li></ul>

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Cascading effects amplify the problem Flickr: wsdot Cascading effects amplify the problem

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Flickr: wsdot Word of mouth transforms one asshole into an avalanche

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Problems assholes cause to projects <ul><li>Reduced innovation & creativity

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Reduced cooperation & cohesion

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Cost of targets' retribution toward project

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Impaired cooperation from external projects & people

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Impaired ability to attract the best & brightest

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Recruiting more assholes </li></ul>

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TCA: Total Cost of Asshole Team lead Developer relations team Project leadership Recruiting & training new developers Targets & witnesses __________________ Total Cost of Asshole + + + +

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An asshole is incompetent Flickr: escapo Social and technical ability are orthogonal. One never balances out the other.

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How do you fix it? Flickr: trp0

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Flickr: kalandrakas Personal interactions— Have a conference

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Flickr: hashir People need somewhere to complain and a sense that action will happen— rapid feedback

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Flickr: shannonmary Are you here to fix people or accomplish your goals? At some point, it's time to cut off the detour.

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How do you prevent it? Flickr: redefyne

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Flickr: koenvereeken Be quantitative Show that social aspects have metrics, too. Developers believe numbers.

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Flickr: soldiersmediacenter What are your standards? Is “good” really good enough? You are a SWAT team, you need great!

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Flickr: mount_otz Provide expectations Nobody knows your culture when they start. Do you want them to learn it from an asshole? Provide a code of conduct.

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Want to learn more? Read these

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In the long run, dealing with assholes is never worth it.

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Donnie Berkholz Gentoo Linux [email_address]