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Sample to Insight
Cultural Challenges of Digitization
Or: “OMG, the n3rds are coming!”
Source: https://pixabay.com/en/adventure-height-climbing-mountain-1807524/
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 2
Let me show you something awesome…
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 3
What is this?
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 4
?
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 5
This is Source Code.
Yay!
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 6
Oops, there’s something wrong…
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 7
Let’s go bug hunting…
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 8
Oopsie…
Sample to Insight
"OMG, the n3rds are coming!" by Andreas Czakaj 9
Let’s fix it….
Sample to Insight
Source Code
Source: https://informationisbeautiful.net/visualizations/million-lines-of-code/ 10
Error density That’s great, right?
• Average iPhone ~ 40K lines of code (LOC)
• + Back end etc.: let’s assume 100K LOC
• 1 bug per 100K LOC = 0.00001
= 0.001% error density
• “Focus on the positive aspects”
• => the software is 99.999%
not broken (afaik)
• Sales people:
imagine conversion rates of 99.999%
Sample to Insight
99.999% correct software
Source: https://pixabay.com/en/have-money-broke-3020814/
Apple’s famous SSL bug: https://blog.codecentric.de/en/2014/02/curly-braces/
11
1 bug in e-
commerce
Sample to Insight
99.999% correct software
12
1 bug in
car brake
system
Source: https://pixabay.com/en/man-patient-standing-broke-3047012/
Sample to Insight
99.999% correct software
13
1 bug in
nuclear
plant SW
Source: https://pixabay.com/en/atomic-bomb-mushroom-cloud-explosion-1011738/
Sample to Insight
Finding the root cause
Source: https://pixabay.com/en/boy-facepalm-child-youth-666803/ 14
Sales: “Why did the customer not buy?”
… demand, price, competition, timing, contact person, ...
Software Development: “What caused the bug?”
… YOU did, dummy!
… (in most cases)
… check your own stuff 1st
Sample to Insight
Source Code…
Source: https://www.flickr.com/photos/bitterjug/7670055210, “Complexity” by Mark Skipper 15
It’s all about the
DETAILS
in a complex context
Sample to Insight
What a software developer needs
Source: https://pixabay.com/en/lens-camera-lens-focus-focusing-1209823/ 16
• Focus, concentration
• Awareness of details & problems
• Self-critical mindset
Sample to Insight
So, what is a software developer?
Source: https://pixabay.com/en/business-man-man-business-2356422/ 17
Lorem ipsum dolor sit amet
A lot like an
accountant
Sample to Insight
What does ALSO it take to write code well?
Source: https://pixabay.com/en/light-bulb-lightbulb-light-bulb-1246043/ 18
• It requires loads
• … CREATIVITY
• … to turn
• … ideas into working software
• ... ideas that are often unstructured, incoherent, contradicting, naive, ...
Sample to Insight
So, what is a software developer, too?
Source: https://pixabay.com/en/man-painting-artist-painter-person-37335/ 19
Lorem ipsum dolor sit amet
A lot like an
artist
(with questionable
fashion choices)
Sample to Insight
The Big Filter
Source: https://pixabay.com/en/filter-polarized-nikon-canon-sony-1259839/ 20
Cliché? But there’s LIKELYHOOD
• Let’s not get into clichés
• … Big Bang Theory
• … IT-Crowd
• …
• Highly focused work
• … for hours by yourself?
• => introverts are likely to enjoy this more
• => … as well as self-critical
• => … and problem-oriented people.
• How does that fit into companies’ culture?
Sample to Insight
Individual Performance Bonuses
Source: https://pixabay.com/en/mold-horse-love-for-animals-eat-2574251/ 21
Combining Feedback w/ Money… Studies show…
• … kills honest feedback
• ... only leads to b*tt kissing
• … and justification
• … it does not work for creative jobs &
knowledge workers
• … it even yields WORSE results
• https://www.biggerpockets.com/renewsblo
g/bonuses-and-incentives-dont-work-
heres-what-does/
Sample to Insight
Karma is a … challenging lady
Source: https://www.flickr.com/photos/cayobo/6064212973/, “Watch Ur Karma” by Cayobo 22
• Leadership’s dark secret:
• … it works!
• … but not always as intended
• “You get what you reward”
• Do you want & reward…
• … feedback culture?
• … creativity?
• … inspect & adapt?
• … agile, thinking-along people?
• … customer & value focus?
• … team work?
Sample to Insight
Developers = Resources?
Source: https://pixabay.com/en/hiring-recruitment-job-hire-1977803/ 23
“Individuals & Interactions” Slack Time & Playgrounds
• SW development is a craft,
• … it’s mostly custom and
• … unique
• … created by unique individuals
• Planning is way harder than simple XLS
• … and don’t get me started on MS Project
• And who wants to be treated this way?
• Nerds wanna play, they need
• … slack time
• … playground work
• … trying new tech stuff
• Or else…
• ... you're making it easy for head hunters
Sample to Insight
Open Plan Office
Source: https://pixabay.com/en/architecture-business-furniture-1837058/ 24
Managers’ & Controller’s Dream BTW
• flexible layout
• more efficient usage of space
(“resources per m²”)
• the cool kids in Silicon Valley do it
• … it also allows for having better
control over people
Sample to Insight
Open Plan Office
Source: https://pixabay.com/en/offices-business-computer-1181385/ 25
Studies show… Reality
• … (normal) people don’t like it (<- privacy)
• … introverts hate it
• ... + distractions, noise
• => messes with concentration & focus
• https://www.inc.com/geoffrey-james/its-
official-open-plan-offices-are-now-
dumbest-management-fad-of-all-time.html
• … more home office
• … lots of headphones
• … less dialog
• … less face-to-face
• … more tools
• … speak of tools… =>
Sample to Insight
“Individuals & Interactions over Processes & Tools”
Source: https://pixabay.com/en/light-bulb-current-light-glow-503881/ 26
• Tools (JIRA, Confluence, Polarion, …)
• … help persist, spread &
organize ideas & knowledge
• … but they cannot replace the
creation of ideas & knowledge
• => sit together & talk to each other!
Agile Manifesto:
• http://agilemanifesto.org/, http://agilemanifesto.org/principles.html
• “… Individuals & Interactions over Processes & Tools …”
• “Business people and developers must
work together daily throughout the project.”
• “The most efficient and effective method of
conveying information to and within a development
team is face-to-face conversation.”
Sample to Insight
Confidence
Source: https://pixabay.com/en/beard-boldness-business-businessman-2345810/ 27
Product Owners (& Managers) want
• … “a good feeling”
• … certainty
• … confident experts
• … “precise estimations”
Sample to Insight
Confidence
Source: https://pixabay.com/en/crawl-mud-obstacle-soldier-919224/ 28
Developers know…
• … it’s always the DETAILS
• … it always depends
• … innovation + certainty don’t mix
Computers cannot be
• … persuaded
• … impressed by confidence
Innovation + Over-Confidence
=> Disaster
(Dunning-Kruger effect…)
Sample to Insight
Commitment
Source: https://www.flickr.com/photos/39955793@N07/33031460485/ 29
Product Owners want
• … commitment
• … which is 1 of 5 Scrum values
However,
• … commitment CANNOT be
assigned, silence ≠ agreeing
• Teams / people must actively
commit on their own terms
@developers:
You need to commit to something – boldness is a Scrum value, too.
“Great Power (and Freedom) comes with Great Responsibility”
… and, for the love of Spock, learn about communication & Soft Skills …
Sample to Insight
Managers
Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 30
Two problematic company cultures:
1: not letting go & micro management
Sample to Insight
If you don’t let go & empower your team
Source: https://pixabay.com/en/station-suitcases-child-train-2923685/ 31
If you stay in charge… Don't get involved in operational work…
• ... the project/product will be
limited by your smartness
• ... and your experience
• ... and your availability (bottle neck)
• ... while the others can’t progress
• I tried to find some middle ground…
• ... but only a clear cut has worked for me
• … give guidance from outside the “tunnel"
• ... show a vision while they are pragmatic
• ... coach while they remain accountable
• Instead, focus on your people…
• … before head hunters do
Sample to Insight
Managers
Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 32
Two problematic company cultures:
2: distributed accountability
Sample to Insight
Death by Committee
Source: https://pixabay.com/en/conference-office-table-discussion-32376/ 33
Accountability = Ownership Distributed Ownership = Lack of Trust
• ... (Ownership seems to resonate better
with native speakers)
• .. shared ownership = no ownership
• … Scrum DEMANDS a single person
to be the Product Owner
• … how’s making more people I don’t
trust supposed to yield better results?
• … surely yields more alignment meetings
• … slows down progress
• … “consensus is the
enemy of innovation”
Sample to Insight
Agenda for Success
Source: https://pixabay.com/en/children-win-success-video-game-593313/ 34
Nerds are different
- and that’s a good thing.
Embrace those
… differences,
… cross-functionality &
… diversity
for your competitive advantage.
Collaboration is
what makes a Digital Agenda
come to life.
Sample to Insight
The end
Source: https://pixabay.com/en/children-win-success-video-game-593313/ 35
THANKS!
Questions?
Andreas Czakaj
andreas.czakaj@qiagen.com
https://www.linkedin.com/in/andreasczakaj/
https://www.xing.com/profile/Andreas_Czakaj
https://blog.acnebs.com/

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Digital Tools & AI in Career Development
Digital Tools & AI in Career DevelopmentDigital Tools & AI in Career Development
Digital Tools & AI in Career Development
 

Cultural Challenges of Digitization

  • 1. Sample to Insight Cultural Challenges of Digitization Or: “OMG, the n3rds are coming!” Source: https://pixabay.com/en/adventure-height-climbing-mountain-1807524/
  • 2. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 2 Let me show you something awesome…
  • 3. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 3 What is this?
  • 4. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 4 ?
  • 5. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 5 This is Source Code. Yay!
  • 6. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 6 Oops, there’s something wrong…
  • 7. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 7 Let’s go bug hunting…
  • 8. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 8 Oopsie…
  • 9. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 9 Let’s fix it….
  • 10. Sample to Insight Source Code Source: https://informationisbeautiful.net/visualizations/million-lines-of-code/ 10 Error density That’s great, right? • Average iPhone ~ 40K lines of code (LOC) • + Back end etc.: let’s assume 100K LOC • 1 bug per 100K LOC = 0.00001 = 0.001% error density • “Focus on the positive aspects” • => the software is 99.999% not broken (afaik) • Sales people: imagine conversion rates of 99.999%
  • 11. Sample to Insight 99.999% correct software Source: https://pixabay.com/en/have-money-broke-3020814/ Apple’s famous SSL bug: https://blog.codecentric.de/en/2014/02/curly-braces/ 11 1 bug in e- commerce
  • 12. Sample to Insight 99.999% correct software 12 1 bug in car brake system Source: https://pixabay.com/en/man-patient-standing-broke-3047012/
  • 13. Sample to Insight 99.999% correct software 13 1 bug in nuclear plant SW Source: https://pixabay.com/en/atomic-bomb-mushroom-cloud-explosion-1011738/
  • 14. Sample to Insight Finding the root cause Source: https://pixabay.com/en/boy-facepalm-child-youth-666803/ 14 Sales: “Why did the customer not buy?” … demand, price, competition, timing, contact person, ... Software Development: “What caused the bug?” … YOU did, dummy! … (in most cases) … check your own stuff 1st
  • 15. Sample to Insight Source Code… Source: https://www.flickr.com/photos/bitterjug/7670055210, “Complexity” by Mark Skipper 15 It’s all about the DETAILS in a complex context
  • 16. Sample to Insight What a software developer needs Source: https://pixabay.com/en/lens-camera-lens-focus-focusing-1209823/ 16 • Focus, concentration • Awareness of details & problems • Self-critical mindset
  • 17. Sample to Insight So, what is a software developer? Source: https://pixabay.com/en/business-man-man-business-2356422/ 17 Lorem ipsum dolor sit amet A lot like an accountant
  • 18. Sample to Insight What does ALSO it take to write code well? Source: https://pixabay.com/en/light-bulb-lightbulb-light-bulb-1246043/ 18 • It requires loads • … CREATIVITY • … to turn • … ideas into working software • ... ideas that are often unstructured, incoherent, contradicting, naive, ...
  • 19. Sample to Insight So, what is a software developer, too? Source: https://pixabay.com/en/man-painting-artist-painter-person-37335/ 19 Lorem ipsum dolor sit amet A lot like an artist (with questionable fashion choices)
  • 20. Sample to Insight The Big Filter Source: https://pixabay.com/en/filter-polarized-nikon-canon-sony-1259839/ 20 Cliché? But there’s LIKELYHOOD • Let’s not get into clichés • … Big Bang Theory • … IT-Crowd • … • Highly focused work • … for hours by yourself? • => introverts are likely to enjoy this more • => … as well as self-critical • => … and problem-oriented people. • How does that fit into companies’ culture?
  • 21. Sample to Insight Individual Performance Bonuses Source: https://pixabay.com/en/mold-horse-love-for-animals-eat-2574251/ 21 Combining Feedback w/ Money… Studies show… • … kills honest feedback • ... only leads to b*tt kissing • … and justification • … it does not work for creative jobs & knowledge workers • … it even yields WORSE results • https://www.biggerpockets.com/renewsblo g/bonuses-and-incentives-dont-work- heres-what-does/
  • 22. Sample to Insight Karma is a … challenging lady Source: https://www.flickr.com/photos/cayobo/6064212973/, “Watch Ur Karma” by Cayobo 22 • Leadership’s dark secret: • … it works! • … but not always as intended • “You get what you reward” • Do you want & reward… • … feedback culture? • … creativity? • … inspect & adapt? • … agile, thinking-along people? • … customer & value focus? • … team work?
  • 23. Sample to Insight Developers = Resources? Source: https://pixabay.com/en/hiring-recruitment-job-hire-1977803/ 23 “Individuals & Interactions” Slack Time & Playgrounds • SW development is a craft, • … it’s mostly custom and • … unique • … created by unique individuals • Planning is way harder than simple XLS • … and don’t get me started on MS Project • And who wants to be treated this way? • Nerds wanna play, they need • … slack time • … playground work • … trying new tech stuff • Or else… • ... you're making it easy for head hunters
  • 24. Sample to Insight Open Plan Office Source: https://pixabay.com/en/architecture-business-furniture-1837058/ 24 Managers’ & Controller’s Dream BTW • flexible layout • more efficient usage of space (“resources per m²”) • the cool kids in Silicon Valley do it • … it also allows for having better control over people
  • 25. Sample to Insight Open Plan Office Source: https://pixabay.com/en/offices-business-computer-1181385/ 25 Studies show… Reality • … (normal) people don’t like it (<- privacy) • … introverts hate it • ... + distractions, noise • => messes with concentration & focus • https://www.inc.com/geoffrey-james/its- official-open-plan-offices-are-now- dumbest-management-fad-of-all-time.html • … more home office • … lots of headphones • … less dialog • … less face-to-face • … more tools • … speak of tools… =>
  • 26. Sample to Insight “Individuals & Interactions over Processes & Tools” Source: https://pixabay.com/en/light-bulb-current-light-glow-503881/ 26 • Tools (JIRA, Confluence, Polarion, …) • … help persist, spread & organize ideas & knowledge • … but they cannot replace the creation of ideas & knowledge • => sit together & talk to each other! Agile Manifesto: • http://agilemanifesto.org/, http://agilemanifesto.org/principles.html • “… Individuals & Interactions over Processes & Tools …” • “Business people and developers must work together daily throughout the project.” • “The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.”
  • 27. Sample to Insight Confidence Source: https://pixabay.com/en/beard-boldness-business-businessman-2345810/ 27 Product Owners (& Managers) want • … “a good feeling” • … certainty • … confident experts • … “precise estimations”
  • 28. Sample to Insight Confidence Source: https://pixabay.com/en/crawl-mud-obstacle-soldier-919224/ 28 Developers know… • … it’s always the DETAILS • … it always depends • … innovation + certainty don’t mix Computers cannot be • … persuaded • … impressed by confidence Innovation + Over-Confidence => Disaster (Dunning-Kruger effect…)
  • 29. Sample to Insight Commitment Source: https://www.flickr.com/photos/39955793@N07/33031460485/ 29 Product Owners want • … commitment • … which is 1 of 5 Scrum values However, • … commitment CANNOT be assigned, silence ≠ agreeing • Teams / people must actively commit on their own terms @developers: You need to commit to something – boldness is a Scrum value, too. “Great Power (and Freedom) comes with Great Responsibility” … and, for the love of Spock, learn about communication & Soft Skills …
  • 30. Sample to Insight Managers Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 30 Two problematic company cultures: 1: not letting go & micro management
  • 31. Sample to Insight If you don’t let go & empower your team Source: https://pixabay.com/en/station-suitcases-child-train-2923685/ 31 If you stay in charge… Don't get involved in operational work… • ... the project/product will be limited by your smartness • ... and your experience • ... and your availability (bottle neck) • ... while the others can’t progress • I tried to find some middle ground… • ... but only a clear cut has worked for me • … give guidance from outside the “tunnel" • ... show a vision while they are pragmatic • ... coach while they remain accountable • Instead, focus on your people… • … before head hunters do
  • 32. Sample to Insight Managers Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 32 Two problematic company cultures: 2: distributed accountability
  • 33. Sample to Insight Death by Committee Source: https://pixabay.com/en/conference-office-table-discussion-32376/ 33 Accountability = Ownership Distributed Ownership = Lack of Trust • ... (Ownership seems to resonate better with native speakers) • .. shared ownership = no ownership • … Scrum DEMANDS a single person to be the Product Owner • … how’s making more people I don’t trust supposed to yield better results? • … surely yields more alignment meetings • … slows down progress • … “consensus is the enemy of innovation”
  • 34. Sample to Insight Agenda for Success Source: https://pixabay.com/en/children-win-success-video-game-593313/ 34 Nerds are different - and that’s a good thing. Embrace those … differences, … cross-functionality & … diversity for your competitive advantage. Collaboration is what makes a Digital Agenda come to life.
  • 35. Sample to Insight The end Source: https://pixabay.com/en/children-win-success-video-game-593313/ 35 THANKS! Questions? Andreas Czakaj andreas.czakaj@qiagen.com https://www.linkedin.com/in/andreasczakaj/ https://www.xing.com/profile/Andreas_Czakaj https://blog.acnebs.com/