Janine Dear is seeking a new role and has experience working in finance and customer service roles. She has excellent communication skills and is studying towards an AAT Level 3 in Accounting. She has worked in various roles including as a finance officer, catering assistant, clerk assistant, and shop assistant. She has qualifications in areas such as food hygiene, customer service, and business administration.

1. JANINE DEAR 32 Spital Crescent, Newbiggin by the Sea, Northumberland, NE64 6SQ
Tel: 01670818060 Mob: 07503040304
janine.dear@yahoo.co.uk
PERSONAL PROFILE
With experience working as a Finance Officer and having worked on reception, I have excellent
customer service skills and have an enthusiastic and professional approach to work. I have great
communication skills and enjoy meeting new people. I am self-motivated and eager to learn and
implement new skills. I have volunteered at the Oxfam Finance Office in Newcastle and completed
a work experience placement at Bernicia before starting a finance apprenticeship with Bernicia.
KEY SKILLS Studying towards AAT Level 3 in Accounting
Full clean UK Driving Licence
Strong IT Skills using Microsoft Office, SAGE and SAGE Payroll
Great customer service skills
Excellent organisational and communication skills
Work well both independently, as part of a team and can take the lead
WORK EXPERIENCE
Catering Assistant - Active Northumberland Blyth Sports Centre – Blyth
Aug 2015 – Present
 Bake Scones, quiches, biscuits and cook food ordered
 Prepare fillings for sandwiches and jacket potatoes
 Work on the till and serve customers in café and in soft play
 Cleaning kitchen, dishes and dining area
 Check stock, check dates on foods and check temperatures to record
 Cash up and reconcile income
Trainee Finance Officer - Bernicia – Ashington
May 2014 – Aug 2015
 Part of the Purchase Ledger Team
 Inputting data in Spreadsheets
 Using Servitor to input invoices and credit notes
 Scanning invoices and verifying invoices using Readsoft
 Use Optimise to update invoice templates for Readsoft
 Use OnBase to verify and complete invoices for payment
 Cheque Refunds, Cheques Due and BACS Due, BACS Forced
 Working on the telephone and internal and external email
 Petty cash and sort post and purchase ledger inbox for invoices
Training through Bernicia Equality and Diversity on the Workplace V7
Manual Handling V4
Customer Excellence for Frontline Staff V2
Customer Care V2
Fire Safety and Evacuation V2
Health and Safety at Work
Display Screen Equipment and Workstation Health and Safety V2

2. Clerk Assistant - Multi Project Support – Darlington
Jul 2013 - Sep 2013
 Worked on reception meeting and greeting client
 Taking calls and queries from clients and transferring calls
 Replying to emails from clients and to internal customers.
 Extensive use of Microsoft Office Excel and Word.
 Banking and filing transactions
 Filed and recycled documents
 Handled mail, posting and franking
Stand in Childcare Assistant - Prince and Princess Day Care – Ashington
2012 – 2013
 Helped look after young children and helped with school pickups
 Changed dirty nappies and helped to keep the children entertained
 Helped make lunches and feed the children and helped in tidying up
Shop Assistant - Cresswell Ices – Creswell
Apr 2011 - Jun 2011
 Provided excellent customer service in a busy ice cream parlour
 Work on the till serving customers, ice creams, hot drinks and sweets
 Stocked shelves and checked stock
QUALIFICATIONS
Food Hygiene and Safety in Catering Level 2 Aug 2015
Functional Skills in English and Maths Level 2 Apr 2015
Customer Service Level 3 Jan 2015
Child Safeguarding Level 2 Jan 2015
Child Weight Management Level 2 Jan 2015
Child Internet Safety Level 2 Jan 2015
Paediatric First Aid Level 3 Oct 2014
AAT Level 2 Apr 2013
Audio Transcription Level 2 Aug 2012
Word Production Level 2 Apr 2012
Text Processing Level 2 Jan 2012
Speed Keying 25 words per minute Level 1 Jan 2012
NVQ Business Administration Level 2 Aug 2011
Business Skills Level 2 Aug 2011
ECDL Extra ITQ Database Software Level 2 Jan 2011
Adult Numeracy Level 2 Jun 2010
Adult Literacy Level 2 Dec 2009
INTERESTS
Having trained in hairdressing, I love cutting hair for family and friends. I like to do rock climbing
and to go to the gym. I enjoy cooking and baking and spinning wool. I play the clarinet and
saxophone. I know some Polish and basic Sign Language and I received an Adult Learning Service
Award in Languages, Literature & Culture in November 2010.