1. Janette Chowdhury
Fort Wayne, Indiana 46814
260-402-2675 Jchowdhury5@hotmail.com
I am looking to obtain a career with a company that has social integrity or is looking to improve their social outlook
in the community. I am looking for a position that can use my unique skills and can utilize my strength in helping
your company achieve the public image you desire. I am an experienced customer service manager with over 12
years of experience managing 25-40 agents in time management, retention, deescalating customers. My skills
include the following:
Power Point
Word
Excel
Salesforce
Microsoft Dynamics
Project Management
Training in Products and Procedures
Professional Work History
Frontier Communications, Fort Wayne 2004-November 2016
SupervisorExecutive Escalations July 2015- November 2016
Lead team of 25-30 agents in resolving FCC and BBB complaints.
Managed efficiencies for agents
Prepared reports for Senior management
Trained employees on policies and procedures
Implemented Procedures to Retain customers saving company $1000’s each month
Residential Empowered Leader Line, April 2013-July 2015
Acting Supervisor March 2015 –July 2015
Facilitate training new employees and reinforced overall job process
Administered Dynamics training to Management team and to Employees
Managed Customer Escalations
Peer coaching to ensure current employees follow correct procedures and communicated results to Center
Manager
Manage time efficiently and complete projects on time or ahead of schedule
Implemented and drafted processes to reduce repeat calls into Residential Empowered Leader Line
reducing labor cost by 10% each month
Residential Consultant December 2004-April 2013
In –charge supervisor... managed escalations concerning Residential services, facilitated employee sales
goals
Peer coaching to ensure current employees follow correct procedures
Customer Retention saving an estimated $1500 per customer saved each month
Various Restaurants Fort Wayne, In 1996-2002
Uno’s Chicago Grill 2002-2004, Ernie’s Steakhouse 2000-2002, Paula’s Seafood 1998-2000, Trolley Bar
1996-1998
In Charge of hourly sales and profitability hour by hour, scheduling staff, tracking inventory
Increased sales estimated 10% per shift by running sales incentives on specific items
Professional Achievements
Employee Engagement Team with Frontier Communications
Companywide picnic for over 1000 employees
March of Dimes
Walk a Mile in Her Shoes
Urban League Run/Walk 2016
References available upon Request
