1. 108 Clanranold Road
Killester, Dublin 5
+353 (0)86 1941778
Obrien.jacqui@gmail.com
JACQUELINE O’BRIEN D.O.B. 4 AUGUST 1969
NATIONALITY: IRISH
OBJECTIVE To advance and apply my skills and knowledge in a new setting and to
have fresh career opportunities and challenges.
SKILLS & ABILITIES Highly Competent Customer Service Executive, Debt Collection
Account Manager & Staff Supervisor, Reporting, Statistics, Data
Analysis, Excel etc.
EXPERIENCE LEGAL EXECUTIVE & DEBT COLLECTION SUPERVISOR, HUGH J WARD & CO. SOLICITORS
March 2010 – July 2013
Responsibility for Ulster Bank Collections, Meteor Mobile Communications
Limited and e-Mobile T/A Eircom debt collections.
Ensuring that debts are paid; payment plans are adhered to and if necessary
process judgment against the respondent where there is a payments default.
General administration duties including reporting, invoicing, responding to
correspondence in a timely manner.
Supervise and train Staff including regular performance reviews.
Attending regular meetings with clients to advise them of progress made in
relation to the collection of outstanding debt, advice on improvements and
goal setting.
.
TELEPHONE FUNDRAISER AND ADMINISTRATOR, FACE2FACE FUNDRAISING IRELAND.
March 2008 – March 2009
Encouraging existing donors to increase donations to charities such as
Barnardos and Focus Ireland.
General administrational duties including welcome calls new donors
confirming their details.
TELESALES EXECUTIVE AND CUSTOMER SERVICE REPRESENTATIVE, CONDUIT IRELAND.
June 2006 – January 2007
Providing customer service and telesales for various companies including NTL
and Chorus (now known as UPC).
Targeting customers with a view to increased sales (upgrades to phone and
internet).
TELESALES EXECUTIVE AND CUSTOMER SERVICE REPRESENTATIVE, CAPITA (IRELAND)
February 2005 – April 2006
Providing customer care service and telesales to current Eircom customers.
Cold calling customers and selling products such as broadband services and
new phone packages and contacting former customers encouraging them to
return.

2. CUSTOMER SERVICE REPRESENTATIVE AND TELESALES AGENT, EIRCOM
October 2003 - February 2005
Providing customer care sales and service both inbound and outbound.
Resolving customer complaints.
MARKET RESEARCH TELEPHONE AGENT, RESEARCH RESOURCES
March 2003 - August 2003
Carrying out surveys on behalf of business clients and government agencies
and Departments.
MARKET RESEARCH TELEPHONE AGENT, IMS (INTERNATIONAL MARKETING SURVEYS
January 2002 – May 2002
Carrying out surveys for retail organisations.
Obtaining customer feedback on products and services.
EDUCATION HOLY FAITH CONVENT, GLASNEVIN
Leaving Certificate, Junior Certificate & Primary levels
FÁS
I.T. Skills Computing Skills (including Microsoft Access, Excel, Word Processing,
Dbase 3+, Data Entry etc.), Presentation and Communication Skills.
COMMUNICATION High level communication & presentation skills, client & customer
liaison.
INTERESTS Singing Jazz and Blues, Reading, Writing Short Stories and Vegetarian
cooking.
REFERENCES HUGH J WARD,
Hugh J Ward & Co.
Tel: 01 8197010
SIMON SCRIVER,
Client Services Manager, Face2Face Fundraising
Tel: 01 884 8000