1. JACOB SKOUGE
3475 Golfview Drive, # 111
Eagan, MN 55123
Cell: 952-905-8712
jskouge08@yahoo.com
WORK EXPERIENCE
Urbana Craeft Kitchenand Market, Bloomington,MN USA -- 01/16 – 06/16
Beverage andRestaurant Manager
Directed,coordinated,andlead openingandday-to-dayOperationsof the F&Bdepartmentatthe Hyatt
RegencyBloomington.Responsibleforcoordinatingandplanningafull service beverageprogramand
for the trainingandeducationof a large frontof house team.Afteropening,became On-Site Technology
ProgrammingexpertfornumerousplatformsincludingMICROSSymphonyandOpenTable.While
managinga large Beverage Inventoryandhandlingall ongoingpersonnel training,leadmanyteam
projectsforarea outreach,social media,banquetand cateringevents,andlarge restaurant-basedF&B
functions.Workedcloselywiththe salesandexecutive teamstoensure repeatbusinessandhighest
customersatisfaction.Wasincharge of the planning,scheduling, andsupervisionof the Restaurant,Bar,
Market, Patio,RoomService,KitchenLine,RegencyClubLounge,andall beverage-relatedCatering
eventsona dailybasis.Notable achievementsandresponsibilities:
 Developmentanddesignof entirerestaurantandbanquetbeverage program.
 Ongoingdevelopment,adjustment,andprogrammingof MICROSSymphonyacrosssix revenue
centers.
 Successfullycateringtocustomers’satisfactionasreflectedinHyattscoresandTrip advisor(ranked
#4 inits area at time of departure.)
 Trained,coordinated,andutilizedmultiplelevelsof staff.
 Wrote,trainedstaff on,and enforcedthe FOHSOPs
 Continuouslymanagedinventories andcontrolledPmix.
 Plannedanddevelopedongoingseasonal menuitems,withastrongemphasisonhand-crafted
items.
 SuccessfullyteamedwithSalestosignonnumerousVIPandlarge-budgetcateringevents.
Cork’s Irish Pub, DowntownSt.Paul MN USA -- 06/15 – 01/16
Restaurant Manager
Managed dailyoperationswithanemphasisonQualityImprovement, Training,Forecasting,andTime
Management.Successfullyincreasedoverallqualityof experience andfoodinthe restaurant,asshown
by TripAdvisorandSALT scores,while alsomanagingcostcontrol andhands-oncustomeranalysis.
CoordinatedBanquetevents,large (150persons+) parties,andpop-upeventswithexcellence and
customersatisfaction. Responsibleforall aspectsof training,hiring,andcontinuousdevelopmentof
staff on an individual basis.Workedaboveandbeyondjobrequirementsbothinperformance andtime
invested.
Notable pointsinclude:
 Personalizedtrainingandcustomerservice.
 Forecastingrevenue,P&L,anduse of personnel.
 Cross-trainingandfullyutilizingskilledandun-skilled staff
 Accuratelypreparingandupdatingstaff and workplace forfuture utilization
 Maintainingaflexible andconsistentservice regardlessof guestcountorstaffing.

2.  WorkingwithExecutive teamtoreachgoalssetby OwnershipandBrandStandard.
 Delegationandtime managementof self andstaff.
 Maximizinginventorycontrol anddatacapture throughPOS systems
 Consistentprogressiveimprovementandcultivatingapositivechange culture.
 Local marketoutreachand cultivation.
Clive’sRoadhouse, Burnsville MN USA -- 03/15 - 06/15
Bartender andTeam Lead
Responsible forpersonnel,qualitycontrol,andcustomerservice.Consistentservice andquality
assurance isprioritywithtremendousemphasisoncustomersatisfaction.Utilizingthe sequence of
service,exceededcompanyexpectationsrepeatedly,including in:
 Customerservice
 Delegationandtime management
 Co-workersupport
 Prepbefore andaftershifts
 Eventmanagementincludinglarge groupsandfunctions
 Rapidprofessionalservicetotime-pinchedcustomers
 Specialtyandhealth-relatedrequests
Tommy HilfigerOutfitters, Eagan MN USA -- 08/14 - 04/15
Sales and Inventory Associate
Responsible forSalesFloorSupervision,InventoryManagement,CustomerService,andProject
ManagementforPVH Corporation.Ispecialize inupselling,inventory placementandorganization,and
customercapture and service.Ihave consistentlyleadthe salesteaminunit/dollarsales,datacapture,
and surveysatisfaction.Mainresponsibilities:
 Customerservice andsatisfaction
 MaximizingInventorycontrol andimplementation
 Receivingandprocessing shipments
 Upsellingandfillingcustomerneeds
 Promotionandprice changing
 Buildingandcreatingsales-floorlayout
 Cashieranddata capture
 MaintainingandimplementingPVHguidelinesinall aspectsof work
 Workingwithmanagementforstore andemployeeimprovement
LegendaryTavern, Winona,MN USA -- 08/12 - 07/14
Bar Supervisor/Tender
Under supervisiononlyof the bar’sowners,ranandmaintainedthe service endof the barand
restaurantby serving,coordinating employees,preparingfoodanddrink,eventcoordination,and
clienteleinteractions.Responsibilitiesincluded:
 General Supervisionandoversightof employeesandclientele withinthe barandrestaurant.
 Maintainingaclean,efficient,and friendlyenvironment.
 Eventcoordinationandimplementation
 Beverage mixingandgeneral serving
 Crowdcontrol,patronsocialization,anddamage control
 Maintainingappropriate atmosphere,attitude,anddecorumatall times.
 Upsellingand marketcapture

3. Ramada Mall of America,Bloomington,MN USA -- 05/04 - 08/13
Bar Supervisor -- 07/09 - 08/13
Responsible forall set-up,maintenance andinventoryof outdoorpoolside bar,andthe inside bar. This
includes:
 Orderall suppliesincludingalcohol,paperproducts,garnish,mixers,utensilsandcondiments.
 Propercleanliness,sanitationandhealthprotocolsperstate OSHA guidelines.
 Maintainthe highestlevelcustomerservice.
 Control dispensingof alcohol percorporate standards.
 Excellentcommunicationskillswith management,co-workersandcustomers.
 Make everypatron’sdaya little better,alittle brighter.
 Manage staff hoursand communicate effectivelybetweenall departments.
Server/Bus Person -- 06-09
Workedinthe hotel restaurantwaitingontables,bussingtables,etc. Responsibilitiesincluded:
 Maintainedacleanenvironmentinthe restaurantandthe kitchenprepareas.
 Cleanedandsanitizedbeveragemachines,tables,servingstationsandbuscarts.
 Exhibitedexcellentcustomerservice skillswithpatrons.
 Communicatedwell withsupervisors,co-workersandotherdepartments.
 Foodpreparationinkitchenpriortoservingwhichincludedgarnish,condimentsandaestheticsfor
makingthe meal lookgood.
EngineeringAssistant 04/05-07/07
Handledmaintenance jobsforengineeringdepartmentincludingplanting,window cleaning,floor
cleaningandlightmaintenance/repairduties,poolcleaningandgroomingthe grounds.
EDUCATION
WinonaState University, Winona,MN
Major: BusinessAdministration/Operations
Minor: BusinessLaw
BS Degree inBusinessAdministrationwithemphasisinoperations.
Normandale CommunityCollege,Bloomington,MN
Associateof ArtsDegree
College core coursesinpreparationfordegree programatWinonaState University.
Workedthroughentire college careertominimize debt.
SKILLS
DiamondService AwardRecipient2009
Excellentworkethic.
Skilledincustomerservice andmakingthe clienthappy.
Experience inbartending,waitperson,stock,maintenance,inventorycontrol.
SkilledatusingSquirrel,Dinerware,andAlohaforthe restaurantPOS.
FamiliarwithMicrosoftOffice applications
Adeptat upselling,subtle marketpressuresandworkingunderpressure.
Mixology.
Extensive supervisoryandmanagementexperience