The document outlines key considerations and guidelines for compliance with the Children's Online Privacy Protection Act (COPPA) in product development and operations. It emphasizes the importance of involving COPPA teams in design, implementing safeguards for user-generated content, and ensuring proper data management and user support processes. The guidelines encourage creating a safe online environment for youth, incorporating parental involvement, and adhering to best practices for data collection and user interaction.

1. COPPA & OPERATIONS
Ask yourself…
Do you intend to market, allow for purchases, or involve any social
features?
Will there be any connection between any sort of database and the user?
Will there need to be any troubleshooting or customer issues that you
need visibility?
Do you intend a social media presence?

2. COPPA &
OPERATIONS
COPPA touches multiple
departments and several
phases of your product
development, and can be
key to the success,
happiness or safety of
your user-base.
Registration
Marketing
Emails
Account
Recovery
Apps &
Purchases
Customer
Support
Community
Development

3. COPPA & OPERATIONS
• Design should have input from
COPPA teams
• Filters and procedures must be
in place for any UGC
• CS teams need to have U13 data
stripping post-account
troubleshooting
• 3rd Parties must be thoroughly
vetted with accountability measures
• Safe Harbor & Verification
Programs
COPPA COMPIANCE
TEAM
Community
Manager
Customer
Support
Teams
Marketing
Teams

4. COPPA &
OPERATIONS
• User’s impact
• Personalization
• Collaboration / Impact
• Behavior Management
• Admin and User tools
• Community development
(Positive & Nefarious)
UGC
Usernames Profile (visibilty)
Chat / Messages Images
Audio Links
Newsletters

5. COPPA & OPERATIONS
1. Dream big, but be smart
2. Allow for general audience, create for target youth
3. Create multiple “user” states to lighten barriers to experience
4. Embrace parent involvement
5. Seek assistance or input (safe harbor, consultants, etc)
6. Verification systems and platforms
7. America is GOLD STANDARD for safety. Be clear and upfront
with data collection.