1. Personal Information:
Name: Afrah Ali Mahmoud Shayef
DOB: 12th, Oct1981
Gender: Female
Nationality: UAE National
E-mail:Afrah.shayef@gmail.com
Abu Dhabi Tawteen council request number: ADTC/42918/11
The National HR Development & Employment Authority request number: 129955
Objectives:
The main objective of working is to maximize my training experience, skills and my teaching
abilities.
I'm also seeking for a position where I can effectively make a positive contribution with my
colleagues; utilize my communication skills and computer knowledge.
Education:
1999-2004 Higher Colleges of Technology (AAWC)
Bachelor of Education in Teaching English to Young leaners
1996-1999 Fatima Bint Alkhata/
Secondary School
Qualifications:
B.Ed. TEYL graduated June, 2004
IELTS Certificate from University of Cambridge (Band 6)
High school certificate
2. Work experience:
Dubai International Financial Centre (DIFC)
November 2014 (current)
-Executive (Business Centre)
Manage administrative coordination
Perform general office duties including, ordering supplies, photocopying,
maintaining and managing contacts as relevant
Meeting clients
Create new lease and lease renewals on SAP
Create on SAP monthly charges for meeting room usage and services and raise IT
invoices
Supervise all furniture shifting within Business Centre
Update all inventories on daily basis
Maintain a Track sheet of the documenting moving in and our of the department
Manage the Entry/ Exit Noc, and signage for Business Centre offices
Data entry requirements and typing up of meeting minutes and notes
Provide professional services to all visitors and stakeholders of the division
Provide support to help resolve all administrative or logistical requirements that
divisional staff & visitors have.
-Senior Executive (Government Services)
Emirates Aviation College
October 2011 – (1 year 8 months) Dubai
-Learning &Development Specialist
Trading Enterprises at al Futtaim group
July 2011 – September 2011 (3 months) Dubai
-Guest Relation Officer
Post assigned clients services requests submitted on the portal and ensure all the
documents are verified within the agreed time frame.
Receive clients at the front desk of Government Services and verify the submitted
documents, assist them with their enquiries and/or collect payments accurately.
Process client refunds on the same day of receiving the refund request
Ensure that all clients are handled with courtesy & professionalismand maintain a
proper image of self and the office.
Attended Customer Service Excellence Training.
Time Management & Delegation.
3. Trainings:
A) Emirates Aviation College -Learning & Development Training courses (L&D):
Delivery & Facilitation Skills workshop
Martin Horan Training & Development Consultant
Emirates First & Lasting Impression Beginner Level
The Customer Value Tour
Basic Aviation Security Course (Level-1)
Corporate Induction - Group Safety
The Customer Value Tour
Dubai Life Skills
The Learning Lounge Experience
Training on Trial
Najm Suggestions and Nominations
Delivery and Facilitation Skills
B) B.Ed. Program Training:
Extra-Curricular activities:
•Year 2000-2004
Trained and taught in both government and private primary schools in Al Ain.
•Year 2003
Took part in Foundation Activities on open day in Al Ain Women's College
Environment Protection Conference in Al Ain Women’s College
Participated in a reading activity with local elementary school children during independent
learning week
Helped Foundation students in their Zoo Project
•Summer 2003
Worked as teacher assistant in Boys Model School ( Al Ain)
•Year 2002
Attended the Bachelor of Education Conference: Literacy for Life in Sharjah Women’s
College
Attended Sessions in Sharjah Women's College :
1-Interactive displays in the EYL classroom
2-Using new technology in the primary classroom
•Year 2001
Took Part in the Blood Donation in Al Ain Women's College
•Year 2000
Participated in the student Orientation as a student ambassador
