Tata Kelola

1. TATA KELOLA SI/TI
GROUP ASSIGNMENT 2
Oleh:
IS-04-01
Irfan Hidayat 1204200198
Wanda Nadhifa Ainaya 1204200044
Maharani Citra A.R 1204210088
Muhammad Rofi Ilham Redhani 1204210140
PROGRAM STUDI SISTEM INFORMASI
FAKULTAS TEKNOLOGI INFORMASI DAN BISNIS
INSTITUT TEKNOLOGI TELKOM SURABAYA
2023

2. Pengantar
Suatu perusahaan telah menetapkan sejumlah tujuan strategis, dan yang
terpenting adalah meningkatkan kepuasan pelanggan. Berdasarkan hal tersebut,
mereka ingin tahu dimana bagian yang perlu diperbaiki pada segala hal yang
berhubungan dengan IT. Perusahaan memutuskan bahwa menetapkan
kepuasan pelanggan sebagai prioritas utama sama dengan meningkatkan
prioritas perusahaan berikutnya
Goals (from figure 5):
6. Customer-oriented service culture
7. Business service continuity and availability
8. Agile responses to a changing business environment
Soal :
1. Turunkan hingga Enabler Goals
2. Jelaskan Enabler Goals yang berkaitan dengan EDM, APO dan BAI
Tahap Penurunan

3. a. Stakeholder Needs to Enterprise Goals
Stakeholder Needs :
6. Customer-oriented service culture : Benefits Realisation
7. Business service continuity and availability : Risk Optimisation
8. Agile responses to a changing business environment : Benefits Realisation
Figure 5. COBIT 5 Enterprise Goals
Appendix D : Stakeholder Needs And Enterprise Goals - Figure 24
Didapatkan :
6. Customer-oriented service culture
● How do I get value from the use of IT? Are end users satisfied with the
quality of the IT service?
7. Business service continuity and availability
● How do I get value from the use of IT? Are end users satisfied with the
quality of the IT service?
● Did I address all IT-related risk?
● Am I running an efficient and resilient IT operation?
● Is the information I am processing well secured?
● How critical is IT to sustaining the enterprise? What do I do if IT is not
available?
8. Agile responses to a changing business environment
● How can I best exploit new technology for new strategic opportunities?
● How do I best build and structure my IT department?
● How do I improve business agility through a more flexible IT environment?
● Do IT projects fail to deliver what they promised—and if so, why? Is IT
standing in the way of executing the business strategy?
● How long does it take to make major IT decisions?

4. b. Enterprise Goals to IT Related Goals
Appendix B - Figure 6 :
6. Customer-oriented service culture : 01, 07
➔ 01 : Alignment of IT and business strategy
➔ 07 : Delivery of IT services in line with business requirements
7. Business service continuity and availability : 04, 10, 14
➔ 04 : Managed IT-related business risk
➔ 10 : Security of information, processing infrastructure and applications
➔ 14 : Availability of reliable and useful information for decision making
8. Agile responses to a changing business environment : 01, 07, 09, 17
➔ 01 : Alignment of IT and business strategy
➔ 07 : Delivery of IT services in line with business requirements
➔ 09 : IT agility
➔ 17 : Knowledge, expertise and initiatives for business innovation
c. IT Related Goals to Enabler Goals
Appendix B - Appendix C :
COBIT 5 terbagi atas dua area kerangka kerja yaitu governance (Tata Kelola) dan
management (Bisnis). Area governance mempunyai 1 domain yaitu EDM
(Evaluate, Direct, and Monitor) yang terdiri atas 5 subdomain. Sedangkan area
Management mempunyai 4 domain yaitu APO (Align, Plan, and Organize), BAI
(Build, Acquire, and Implement), DSS (Deliver, Service, and Support), MEA (Monitor,
Evaluate, and Asses) yang terdiri atas 37 subdomain.
Enterprise Goals IT Related Goals
Customer-oriented service culture
-------- 01 : Alignment of IT and business strategy --------
Domain SubDomain
EDM EDM01 Ensure Governance Framework
Setting and Maintenance

5. EDM02 Ensure Benefits Delivery
APO APO01 Manage the IT Management Framework
APO02 Manage Strategy
APO03 Manage Enterprise Architecture
APO05 Manage Portfolio
APO07 Manage Human Resources
APO08 Manage Relationships
BAI BAI01 Manage Programmes and Projects
BAI02 Manage Requirements Definition
------ 07 : Delivery of IT services in line with business requirements ------
Domain Subdomain
EDM EDM01 Ensure Governance Framework
Setting and Maintenance
EDM02 Ensure Benefits Delivery
EDM05 Ensure Stakeholder Transparency
APO APO02 Manage Strategy
APO08 Manage Relationships
APO09 Manage Service Agreements
APO10 Manage Suppliers
APO11 Manage Quality
BAI BAI02 Manage Requirements Definition
BAI03 Manage Solutions Identification and Build
BAI04 Manage Availability and Capacity
BAI06 Manage Changes
DSS DSS01 Manage Operations

6. DSS02 Manage Service Requests and Incidents
DSS03 Manage Problems
DSS04 Manage Continuity
DSS06 Manage Business Process Controls
MEA MEA01 Monitor, Evaluate and Assess
Performance and Conformance
Business service continuity and availability
-------- 04 : Managed IT-related business risk --------
Domain Subdomain
EDM EDM03 Ensure Risk Optimisation
APO APO10 Manage Suppliers
APO12 Manage Risk
APO13 Manage Security
BAI BAI01 Manage Programmes and Projects
BAI06 Manage Change
DSS DSS01 Manage Operations
DSS02 Manage Service Requests and Incidents
DSS03 Manage Problems
DSS04 Manage Continuity
DSS05 Manage Security Services
DSS06 Manage Business Process Controls
MEA MEA01 Monitor, Evaluate and Assess Performance

7. and Conformance
MEA02 Monitor, Evaluate and Assess the System of
Internal Control
MEA03 Monitor, Evaluate and Assess Compliance
With External Requirements
--- 10 : Security of information, processing infrastructure and applications ---
Domain Subdomain
EDM EDM03 Ensure Risk Optimisation
APO APO12 Manage Risk
APO13 Manage Security
BAI BAI06 Manage Changes
DSS DSS05 Manage Security Services
--- 14 : Availability of reliable and useful information for decision making ---
Domain Subdomain
APO APO09 Manage Service Agreements
APO13 Manage Security
BAI BAI04 Manage Availability and Capacity
BAI10 Manage Configuration
DSS DSS03 Manage Problems
DSS04 Manage Continuity

8. Agile responses to a changing business environment
-------- 01 : Alignment of IT and business strategy --------
Domain Subdomain
EDM EDM01 Ensure Governance Framework
Setting and Maintenance
EDM02 Ensure Benefits Delivery
APO APO01 Manage the IT Management Framework
APO02 Manage Strategy
APO03 Manage Enterprise Architecture
APO05 Manage Portfolio
APO07 Manage Human Resources
APO08 Manage Relationships
BAI BAI01 Manage Programmes and Projects
BAI02 Manage Requirements Definition
-------- 07 : Delivery of IT services in line with business requirements --------
Domain Subdomain
EDM EDM01 Ensure Governance Framework
Setting and Maintenance
EDM02 Ensure Benefits Delivery
EDM05 Ensure Stakeholder Transparency
APO APO02 Manage Strategy
APO08 Manage Relationships
APO09 Manage Service Agreements
APO10 Manage Suppliers

9. APO11 Manage Quality
BAI BAI02 Manage Requirements Definition
BAI03 Manage Solutions Identification and Build
BAI04 Manage Availability and Capacity
BAI06 Manage Changes
DSS DSS01 Manage Operations
DSS02 Manage Service Requests and Incidents
DSS03 Manage Problems
DSS04 Manage Continuity
DSS06 Manage Business Process Controls
MEA MEA01 Monitor, Evaluate and Assess
Performance and Conformance
-------- 09 : IT agility --------
Domain Subdomain
EDM EDM04 Ensure Resource Optimisation
APO APO01 Manage the IT Management Framework
APO03 Manage Enterprise Architecture
APO04 Manage Innovation
APO10 Manage Suppliers
BAI BAI08 Manage Knowledge
----- 17 : Knowledge, expertise and initiatives for business innovation -----
Domain Subdomain
EDM EDM02 Ensure Benefits Delivery
APO APO01 Manage the IT Management Framework

10. APO02 Manage Strategy
APO04 Manage Innovation
APO07 Manage Human Resource
APO08 Manage Relationships
BAI BAI05 Manage Organizational Change
Enablement
BAI08 Manage Knowledge