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9001 a quality odyssey


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Intelex's Paul Leavoy walks us through the history of quality management, how standards developed and what quality looks like in today's organization. Visit to see the accompanying webinar.

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9001 a quality odyssey

  1. 1. 9001: A Quality Odyssey Paul Leavoy Content Development Specialist Intelex Technologies Inc. All images Public Domain unless otherwise specified.
  2. 2. 9001: A Quality Odyssey• Why do we have Quality?• The Problem with Quality• 21st Century Quality o ROI o Business Benefits
  3. 3. What’s With Standardization?• Standardization is BORING.• Standardization is essential.• Standardization drives global economic growth.
  4. 4. Who’s this Whitworth guy?• Joseph Whitworth is the father of modern quality.• Hundreds of screws. No Standards.• Wild West of screws• Whitworth made standard screw sizes. Mikey, Wythenshawe, Manchester, UK
  5. 5. Exchange Begets Standardization• Everyone benefits from exchange.• Exchange needs standards.• 3 essential standards: o Language o Money o Measurement
  6. 6. Standards used to be Terrible• Subjective measurements• Standards are good for society.• War is Bad for Society.• War is Good for Standards.• Enter ISO. Marie-Lan Nguyen (2011)
  7. 7. Containers Were a Big Deal• Container shipping changed the world.• Container shipping put little boxes into one big box.• Vietnam War. Credit: Stan Shebs• Asia had stuff to trade.
  8. 8. Turns Out We Needed Standardization• It doesn’t work without standardization.• Standards wars are bad for standardization.• Betamax is better…but,• The market dictates standards acceptance.• In 1987, ISO 9000 won.
  9. 9. What’s Wrong with Quality?• Lots of documents.• Lots of bureaucracy.• Lots of work.• Lots of ROI. The National Archives (2011)
  10. 10. 21st Century Quality• Electronic.• Web-based.• Proactive.• Automated.• 80/20 to 20/80
  11. 11. ROI of Streamlined QMS• There’s ROI in Quality• Lots of it is soft money, hard to quantify o Scraps, Reworks o Customer relations o Brand Equity o Cost of Poor Quality (COPQ) o NCRs, Defects, Waste• Increasing synergy between regulations and standards.
  12. 12. Conclusion• There’s a reason for standards and quality.• Criticisms of quality.• 21st century quality = effective quality.
  13. 13. About Us• We develop, implement and support software for: • Quality Management • Environmental, Health and Safety Management • General Business Management.• Established in 1992.• Over 180 employees• Over 700 clients and 500,000 system users
  14. 14. Resourceso QMS ROI Calculator – contact for more informationo “Mitigating Risk and Maximizing Profit with QMS”o “The ROI of Quality: Building the Business Case for ISO 9001 Implementation”o “The Screw that Changed the World”
  15. 15. For more information contactus at 416-599-6009orVisit our website for a FreeTrial or Demonstration Paul Leavoy 416-599-6009 x 283