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Iso awareness 2000

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Iso awareness 2000

  1. 1. MANAGING QUALITY• What is Quality?• “degree to which a set of inherent characteristics fulfils requirement” • ISO 9000:2000
  2. 2. MANAGING QUALITY• In simple and short – Quality means meeting Customer Requirements.• For those who wanted to know more about quality definition, please refer page 3.
  3. 3. MANAGING QUALITY• Quality- Definition• “Customer is always RIGHT” • if not, please refer page 4
  4. 4. MANAGING QUALITY• Customer is always RIGHT!
  5. 5. MANAGING QUALITY • “Quality management” • is based on the truth that quality CANNOT be inspected into a product or service; it must be built into it.
  6. 6. MANAGING QUALITY • What is a Quality Management System? • A quality management “system” is the interaction of people, processes and documentation to meet both customers’ stated and implied needs.
  7. 7. MANAGING QUALITY • Customer-Supplier Relationship -Quality management revolves around the customer- supplier relationship
  8. 8. Quality Management System What is ISO? What is ISO 9000 Management System? Why ISO 9000 QMS ?
  9. 9. ISO• What is ISO? – A worldwide federation of national standard bodies from some 130 countries – Non-government organization – Established in 1947 – Mission-Promote the development of standardization
  10. 10. ISO• ISO Name – Derived from Greek “isos”, means Equal – “Equal” = “Standard” (instead of IOS in English or OIN in French, Organization International de Normalisation
  11. 11. ISO• ISO’s Achievement – film speed code – Screw threads – telephone and banking – paper sizes card – SI-System of – ISO 9000 & ISO measurement 14000 – Safety of wire ropes – Symbols for – ISO international automobile control codes for country – Freight container names, currencies & languages
  12. 12. ISO • What Fields are Covered? – All except electrical & electronic
  13. 13. Benefits• Organization – Internationally recognized “good quality system” – Improve marketing edge (especially export market) – Reduce down time – improve quality
  14. 14. Benefits • Customer – Sense of confidence – Enhance satisfaction • Employee – Enhance knowledge – Motivation
  15. 15. Year 2000 Revision• OLD • NEW – ISO 9001:1994 – ISO 9001:2000 – ISO 9002:1994 – ISO 9003:1994 – Why? – ISO protocols-shall be reviewed at least once in five years
  16. 16. Y-2000 Revision Plan• 1. ISO 9000-QMS (Fundamentals & Vocabulary)• 2. ISO 9001-QMS (Requirements)• 3. ISO 9004-QMS (Guidelines for Performance Improvements)• 4. ISO 19011-Guidelines for Auditing Management System
  17. 17. QMS-8 Principles on New Std are based• Customers focused • Factual approach• Leadership • Mutually beneficial• Involvement of people supplier relationship• Process approach• System approach to management• Continual improvement
  18. 18. ISO 9001:2000 Requirements• 1 Scope • 6 Resource• 2 Normative reference management• 3 Terms & definition• 4 Quality management • 7 Product realization system• 5 Management • 8 Measurement, responsibility analysis and improvement
  19. 19. System Development• Decision by Top Management• Awareness Training• Develop procedures where required-process approach• Implement the procedure• Audit by certification body • continue next page
  20. 20. System Development • Certification
  21. 21. THANK YOU For your patient Have a Nice Day

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