MANAGING QUALITY • “Quality management” • is based on the truth that quality CANNOT be inspected into a product or service; it must be built into it.
MANAGING QUALITY • What is a Quality Management System? • A quality management “system” is the interaction of people, processes and documentation to meet both customers’ stated and implied needs.
MANAGING QUALITY • Customer-Supplier Relationship -Quality management revolves around the customer- supplier relationship
Quality Management System What is ISO? What is ISO 9000 Management System? Why ISO 9000 QMS ?
ISO• What is ISO? – A worldwide federation of national standard bodies from some 130 countries – Non-government organization – Established in 1947 – Mission-Promote the development of standardization
ISO• ISO Name – Derived from Greek “isos”, means Equal – “Equal” = “Standard” (instead of IOS in English or OIN in French, Organization International de Normalisation
ISO• ISO’s Achievement – film speed code – Screw threads – telephone and banking – paper sizes card – SI-System of – ISO 9000 & ISO measurement 14000 – Safety of wire ropes – Symbols for – ISO international automobile control codes for country – Freight container names, currencies & languages
ISO • What Fields are Covered? – All except electrical & electronic
Benefits • Customer – Sense of confidence – Enhance satisfaction • Employee – Enhance knowledge – Motivation
Year 2000 Revision• OLD • NEW – ISO 9001:1994 – ISO 9001:2000 – ISO 9002:1994 – ISO 9003:1994 – Why? – ISO protocols-shall be reviewed at least once in five years
Y-2000 Revision Plan• 1. ISO 9000-QMS (Fundamentals & Vocabulary)• 2. ISO 9001-QMS (Requirements)• 3. ISO 9004-QMS (Guidelines for Performance Improvements)• 4. ISO 19011-Guidelines for Auditing Management System
QMS-8 Principles on New Std are based• Customers focused • Factual approach• Leadership • Mutually beneficial• Involvement of people supplier relationship• Process approach• System approach to management• Continual improvement