different iso certifications, especially ISO 9000. As well as the importance and the process to be certificated. Moreover the pros and cons of the ISO certificate.

3. Outline
1. ISO Definition
2. ISO History
3. Types of ISO
4. ISO 9000 families
5. ISO Importance
6. ISO Process
7. Benefits
8. Disadvantages
9. References

4. For our business, how can we :
Increase cost saving ?
Reduce errors ?
Achieve consistency in quality of products?
Increase customer satisfaction ?

5. A little
goes along way

6. • International Organization for Standardization.
• A word, derived from the Greek isos, meaning “equal”
• World's largest developer of international standards
• A network of the national standards institutes of 162
Countries.
• A series of frameworks that help you run your business
effectively
• A proof from a 3rd party body ,such as ourselves.
• A proof to your stakeholders, customers and staff that
you keep your promises
Whatever the country, the short form of the
organization's name is always ISO.
Definition

7. Is ISO right ?
• Do you want to increase your success in
tenders ?
• Are there areas of your business that could be
more efficient?
• Do you need to reduce costs?
• Would you like to reduce your insurance fees?
• Could your customer satisfaction levels be
improved?
• Do you find yourself (or your team) spending time
fixing non planned things plan rather
than planning for the future?
• Do you need to make your processes and
procedures more robust?

8. History
1928-1942
• the successor to the
International Federation
of the National
Standardizing
Associations (ISA)
1946
• formation of ISO
as a
nongovernmental
organization in
Geneva,
Switzerland
1951
• ISO
published its
first standard,
ISO/R 1
1985
• Initial release
of ISO 9000
1998-1999
committed
draft CD1,
then CD2,
then Draft
international
standard DIS
2000
ISO 9000, 9001,
9004 released
2018
More than
22,000
standards are
published

9. Types of ISO Certificates
1) ISO 9000: Quality management.
2) ISO 14000: Environmental management.
3) ISO 3166: Country codes.
4) ISO 2600: Social responsibility .
5) ISO 50001: Energy management.
6) ISO 31000: Risk management.
7) ISO 22000: Rood safety management.
8) ISO 27001: Information security management.
9) ISO 20121: Sustainable events.

10. Evolution of ISO 9000
Standards

11. ISO 9001 highlights
• Evaluates whether your Quality Management System
• Force you to identify and implement improvements.
• It does NOT matter what size your organization is
• It does NOT matter what industry you are in (Service or
manufacturing)
• It is NOT a product standard
• It does NOT define product quality.
• It is a process-based standard
• It is NOT a personal Standard
• It is NOT a membership group

13. ISO Importance
Useful tool to add credibility
Product or service meets the expectations of your
customers.
 A set framework in order to achieve its company
objectives.
Ensure a smooth line of communication between
employees, suppliers and customers at all times.
Many public and private sector tenders request ISO
certification as either a pre-requisite to moving to the
next stage or as a filter to remove companies from the
tender process.

14. ISO Process
1. Initial assessment of the company
2. Series of recommendations
3. Plan for implementing the recommendations
(completed over the next 6-12 months)
4. present the manual with the ISO certification
(6-8 weeks after the first initial assessment)
5. Regular basis to ensure that
(the company on track with the recommendations and
ready for re-certification year)

15. ISO Process
CELEBRATE THIS ACHIEVEMENT!!
Externally:
• Fly an ISO certified Flag on your buildings
• Display Banners at Trade Shows and Company
Events
• Company and product promotional materials
• Update your website
• Media releases
• Letterheads, Proposals, quotes, etc.
Internally:
• Decals on your stationery
• Banners in common work areas, etc.

16. Certificate Displaying
Remember, when labelling a product or system as
certified to an ISO standard:
Don't say: "ISO certified" or "ISO
certification"
DO say: "ISO 9001:2015 certified" or "ISO
9001:2015 certification" (for example).

17. Benefits to Organisation

18. Benefits to Customers
• Improved quality and service.
• Delivery on time.
• Right first time attitude.
• Fewer returned products and complaints.
• Independent audit demonstrates commitment to
quality.

19. ISO Certification Negatives
• Business only for money.
• Documentation what nobody read.
• No demonstrable results.
• Introduction of formal activities.
• Wasted work time workers.
• Auditor, which does not help us.

21. References
• ISO Certifications. (2014). Retrieved from ISO Ready:
http://www.isoready.com/certifications/
• benefits of iso 9001. (2010). Retrieved from ACS Registrars:
http://www.iso9001.com/benefitsofiso9001.asp
• Certification. (n.d.). Retrieved from ISO:
https://www.iso.org/certification.html
• International Organization for Standardization. (2018,
November 21). Retrieved from Wikipedia:
https://en.wikipedia.org/wiki/International_Organization_for_
Standardization
• The Right Way to Promote Your ISO Certification. (n.d.).
Retrieved from Standard Stores:
https://the9000store.com/articles/iso-registered-marketing/