What and Why of ISO 9001
Adaptive Processes
Experience World Class Processes!
www.AdaptiveProcesses.com

An ISO 9001:2008 ...
We are thankful to you for considering us as
the partner for your ISO 9001 : 2008 initiative
Quotable Quotes…..
• Learning is not compulsory….neither is survival - Edward
Deming
• I do not know much about Quality, b...
Business Scenario
Competitive than ever before
Innovations at break neck speed

Demand for high Quality personnel increasi...
Imperatives for Business Success

Business
Success
Be
Innovative
Improve
Productivity

Consistently meet
Customer
Requirem...
Key Drivers for Business Success

People

Technology

© Adaptive Processes Consulting

Process

Experience World Class Pro...
What are Processes?
•

Series of activities done in a coordinated manner to achieve
desired results

Requirements

© Adapt...
Why we need Processes?

Deliver
Quality
Consistently

© Adaptive Processes Consulting

Improve
Productivity

Experience Wo...
What are Quality Management
Models?
• Quality Management Models
help company manage Quality
aspects in the organization
• ...
Genesis of Quality Standards
• Shewhart
– Plan – Do – Check – Act
– Statistical Process Control

•
•
•
•
•
•

Deming’s 14 ...
What is ISO?
•

ISO is derived from the Greek word
“isos”, meaning "equal"

•

International Organization for
Standardizat...
Why ISO Standards?
•

Systems, machinery and devices work
well and safely when they conform to
standards.

•

ISO standard...
ISO 9000 Series
•
•
•
•

ISO 9000 : 2005
ISO 9001 : 2008
ISO 9004 : 2000
ISO 19011:2002

© Adaptive Processes Consulting

...
Evolution of ISO 9000 standards
•
•

First published in 1987
Revised in 1994 – ISO 9001 : 1994
– Focus was on adherence to...
ISO 9001 Standard
•

Specifies requirements for a
quality management system

•

Organization that need to
demonstrate its ...
Purpose and Applicability of ISO 9001
•

•

Aims to enhance customer
satisfaction through effective
application of the sys...
ISO 9001 Process Approach
Continual Improvement of the Quality
Management System

Measurement, A
nalysis, Improve
ment

Re...
Key Requirements of ISO 9001
•
•
•
•
•
•

Documented and controlled Quality Management System
Defined Delivery, HR and Pur...
Why Adaptive?
About Adaptive Processes
 Mission: “To improve governance, risk and
compliance management practices in costeffective and ...
Adaptive solutions catalogue
Software Engineering

IT Security and
Infrastructure
Management

SQA and Audit Services

CMMI...
GRCPerfect – Enterprise Governance, Risk
and Compliance Solution
• Project Governance - Project Planning and
Tracking incl...
Managed compliance services
• Complete ownership and accountability of compliance
activities for QMS, ISMS, ITSM, BCMS
• M...
Adaptive training services
•
•
•

More than 200 person-days of trainings conducted
Entire spectrum of trainings in quality...
Adaptive eLearnings
•

Current eLearnings available for
–
–
–
–
–
–
–
–

•
•
•
•

CMMI
ISO 9001
ISO 27001
Agile and Scrum
...
Adaptive implementation methodology

© Adaptive Processes Consulting

Experience World Class Processes!

26
Our esteemed clients….

© Adaptive Processes Consulting

Experience World Class Processes!

27
Our esteemed clients….

© Adaptive Processes Consulting

Experience World Class Processes!

28
Adaptive Advantages End to End Process Services
• Minimum 3 months of time and 50% of cost
savings over traditional method...
Client testimonials
• I find it very easy to do business with you. Thank you for the contribution to
our system. We have a...
From here to getting certified

© Adaptive Processes Consulting

Experience World Class Processes!

31
Any Question?
Thank you for providing us an opportunity to present ourselves to you.
Hoping for a long mutually rewarding ...
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What and Why of ISO9001

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What and Why of ISO9001

  1. 1. What and Why of ISO 9001 Adaptive Processes Experience World Class Processes! www.AdaptiveProcesses.com An ISO 9001:2008 Certified Company A NASSCOM Member
  2. 2. We are thankful to you for considering us as the partner for your ISO 9001 : 2008 initiative
  3. 3. Quotable Quotes….. • Learning is not compulsory….neither is survival - Edward Deming • I do not know much about Quality, but I am sure of one thing, if Quality is good, Customers come back, else products come back. – Margaret Thatcher • Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. William A Foster • Losing market share, losing confidence of customers, or going out of business are not punishments of God – they are usually the results of an inability to change and improve the way things get done. © Adaptive Processes Consulting Experience World Class Processes! 3
  4. 4. Business Scenario Competitive than ever before Innovations at break neck speed Demand for high Quality personnel increasing day by day Shorter time to market Success lies in being an “And” company rather than “Or” company © Adaptive Processes Consulting Experience World Class Processes! 4
  5. 5. Imperatives for Business Success Business Success Be Innovative Improve Productivity Consistently meet Customer Requirements © Adaptive Processes Consulting Experience World Class Processes! 5
  6. 6. Key Drivers for Business Success People Technology © Adaptive Processes Consulting Process Experience World Class Processes! 6
  7. 7. What are Processes? • Series of activities done in a coordinated manner to achieve desired results Requirements © Adaptive Processes Consulting Design Build Experience World Class Processes! Test 7
  8. 8. Why we need Processes? Deliver Quality Consistently © Adaptive Processes Consulting Improve Productivity Experience World Class Processes! Reduce risks of Project failure 8
  9. 9. What are Quality Management Models? • Quality Management Models help company manage Quality aspects in the organization • Some of the popular Quality Management Models are – – – – ISO 9001 CMM / CMMI TQM ISO 20000 © Adaptive Processes Consulting Experience World Class Processes! 9
  10. 10. Genesis of Quality Standards • Shewhart – Plan – Do – Check – Act – Statistical Process Control • • • • • • Deming’s 14 Principles Juran and Crosby Ishikawa’s 7 QC tools JIT Zero Defects Six Sigma etc. © Adaptive Processes Consulting Experience World Class Processes! 10
  11. 11. What is ISO? • ISO is derived from the Greek word “isos”, meaning "equal" • International Organization for Standardization is the network of the national standards institutes of 160+ countries Part of United Nations initiative - is a non-governmental organization • • Central Secretariat in Geneva, Switzerland © Adaptive Processes Consulting Experience World Class Processes! 11
  12. 12. Why ISO Standards? • Systems, machinery and devices work well and safely when they conform to standards. • ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. • ISO standards also serve to safeguard consumers, and users in general, of products and services - as well as to make their lives simpler. © Adaptive Processes Consulting Experience World Class Processes! 12
  13. 13. ISO 9000 Series • • • • ISO 9000 : 2005 ISO 9001 : 2008 ISO 9004 : 2000 ISO 19011:2002 © Adaptive Processes Consulting Fundamentals and Vocabulary Standards/Requirements Guidelines for Improvement Guidelines on QMS Auditing Experience World Class Processes! 13
  14. 14. Evolution of ISO 9000 standards • • First published in 1987 Revised in 1994 – ISO 9001 : 1994 – Focus was on adherence to written procedures • Further revised in 2000 : ISO 9001 : 2000 – Focus on Customer Satisfaction and QMS Effectiveness • ISO standards are supposed to be revised once in 5 years – Latest version released in Nov 2008 : ISO 9001:2008 © Adaptive Processes Consulting Experience World Class Processes! 14
  15. 15. ISO 9001 Standard • Specifies requirements for a quality management system • Organization that need to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements © Adaptive Processes Consulting Experience World Class Processes! 15
  16. 16. Purpose and Applicability of ISO 9001 • • Aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided. © Adaptive Processes Consulting Experience World Class Processes! 16
  17. 17. ISO 9001 Process Approach Continual Improvement of the Quality Management System Measurement, A nalysis, Improve ment Resource Management Product Realization Product Inputs © Adaptive Processes Consulting Customer Satisfaction Customer Requirements Management Responsibility Outputs Experience World Class Processes! 17
  18. 18. Key Requirements of ISO 9001 • • • • • • Documented and controlled Quality Management System Defined Delivery, HR and Purchase Processes Trained and competent workforce Internal Audits Management Reviews Monitoring, measurement and improvement of – Customer Satisfaction – Process performance – Product / Service Quality • Maintenance of required documents and records • Compliance to defined processes © Adaptive Processes Consulting Experience World Class Processes! 18
  19. 19. Why Adaptive?
  20. 20. About Adaptive Processes  Mission: “To improve governance, risk and compliance management practices in costeffective and timely manner”  More than 100 person-years consulting experience in quality and information security  ISO 9001:2008 certified from DNV  GRCPerfect – Enterprise Governance, Risk and Compliance Management system for rapid and cost effective process implementation  Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2 CMMI, ISO 20000 initiatives  Served close to 100 clients so far  Endorsed education provider for IIBA, Canada  100% key client repeat rate © Adaptive Processes Consulting Experience World Class Processes! 20
  21. 21. Adaptive solutions catalogue Software Engineering IT Security and Infrastructure Management SQA and Audit Services CMMI, Agile ISO 9001, PMBoK ISO 27001, ISO 20000, PCI-DSS Program Management Office Metrics Based Improvement Process Authoring Process Automation and Reengineering Training, Auditing, eLearning Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999) Performance Enhancement Consulting (Six Sigma) Supporting Infrastructure GRCPerfect © Adaptive Processes Consulting 10+ eLearnings Adaptive Toolkits ISO 9001, 27001, Audit.. QMS, ISMS, ITSM, BCMS Experience World Class Processes! 21
  22. 22. GRCPerfect – Enterprise Governance, Risk and Compliance Solution • Project Governance - Project Planning and Tracking including Schedule, Defect, Estimation, Timesheet, Risk, Issue, Change Requests etc. • Risk Management as per ISO 27001 and CMMI • Audit and vendor management • 40+ mandatory data management modules required for above frameworks • Complete process definition for above frameworks • Data control with complete role based permissions • Dashboards, Automated Status, Metrics and various analysis reports generation • Built on .Net / SQL Server • Available in SAAS mode • Server based licensing • Open code option © Adaptive Processes Consulting Experience World Class Processes! 22
  23. 23. Managed compliance services • Complete ownership and accountability of compliance activities for QMS, ISMS, ITSM, BCMS • Multi-client experience to improve organization’s processes • Significantly reduced over all cost – Comprehensive process and compliance management system – Zero recruitment or training cost – Access to GRCPerfect, Adaptive repository, elearnings • Current clients who have benefited significantly – – – – – – Empower Research Bharti-AXA Ness technologies India JuriMatrix Legal Services MACH Teledata V2Soft © Adaptive Processes Consulting Experience World Class Processes! 23
  24. 24. Adaptive training services • • • More than 200 person-days of trainings conducted Entire spectrum of trainings in quality and information security management Extremely good feedback ratings Introduction to ISO 9001:2008 Software Engineering Principles Introduction to ISO 27001:2005 Good Programming Practices Certified ISO 27001 Internal Introduction to Software Quality Auditor Assurance Introduction to COBIT Introduction to MS-Project Certified ISO 9001 Internal Auditor Requirements Management Excel for Executive Managers Certified Risk Analyst Introduction to Agile and Scrum Introduction to CMMI Introduction to ISO 14000 (EMS) Certified Agile Practitioner Certified ISO 9001 Implementer Statistics for Project Managers Certified Scrum Practitioner Certified ISO 27001 Implementer Statistical Process Control Enterprise Risk Management Balance Score Card Software Reviews Software Testing Principles Business Continuity Planning and Disaster Recovery Software Metrics Certified Business Analyst © Adaptive Processes Consulting Project Management Basics Configuration Management Experience World Class Processes! 24
  25. 25. Adaptive eLearnings • Current eLearnings available for – – – – – – – – • • • • CMMI ISO 9001 ISO 27001 Agile and Scrum QMS Internal Audit ISO 20000 BS 25999 Configuration Management Web-based eLearning Has built in quizzes to test understanding Provided as complementary product with GRCPerfect Customized trainings can be provided for ISO 9001 / ISO 27001 / CMMI / Project management, Agile methodologies © Adaptive Processes Consulting Experience World Class Processes! 25
  26. 26. Adaptive implementation methodology © Adaptive Processes Consulting Experience World Class Processes! 26
  27. 27. Our esteemed clients…. © Adaptive Processes Consulting Experience World Class Processes! 27
  28. 28. Our esteemed clients…. © Adaptive Processes Consulting Experience World Class Processes! 28
  29. 29. Adaptive Advantages End to End Process Services • Minimum 3 months of time and 50% of cost savings over traditional methods of process definition and implementation • Comprehensive process definition and implementation system (GRCPerfect) • Consulting and training services in ISO 9001, ISO 27001, ISO 20000, CMMI, Agile, BS 25999 • eLearning products for continuous learning • Process sustenance and process assurance services • Process improvement using Six Sigma methodology • Matured implementation methodology © Adaptive Processes Consulting Experience World Class Processes! 29
  30. 30. Client testimonials • I find it very easy to do business with you. Thank you for the contribution to our system. We have a great and open working relationship. We really respect your contributions in helping our organization. – Puneet Chaddha (Head-Delivery, Ness Technologies) • Adaptive has been prompt and fast in responding to our requirement. I am extremely happy with their people competence, and range of service provided. Adaptive would be my obvious choice for any of our process needs. I would recommend this team to my circle. – Santosh Kumar (Head-Quality, Infinite Computer Solutions) • I have found Adaptive to be very professional and committed. Adaptive has a very good and sound grounding in terms of producing good software applications for Project Management and for QMS. – Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich • Excellent workshop and a faculty with deep knowledge. – Manoj Nair • Process Manager - Ma Foi © Adaptive Processes Consulting Experience World Class Processes! 30
  31. 31. From here to getting certified © Adaptive Processes Consulting Experience World Class Processes! 31
  32. 32. Any Question? Thank you for providing us an opportunity to present ourselves to you. Hoping for a long mutually rewarding relationship. Our contact details Email: Info@AdaptiveProcesses.com Cell: +91.9880.64.7936 / +91.9343.79.4800 #51, 3rd Cross, Church Street Koramangala 6th Block Annex, Bangalore – 560095 www.AdaptiveProcesses.com Blog: www.AdaptiveProcesses.BlogSpot.com LinkedIn : http://www.linkedin.com/company/adaptive-processes/ © Adaptive Processes Consulting Experience World Class Processes! 32

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