Develop a strategy and roadmap to fit all the end-user computing pieces together and prioritize trends in your organization. Your Challenge The end-user computing landscape continues to grow more and more complex. Developing a strategy and roadmap that meet the capabilities of IT and the needs of end users is more and more important. Organizations need to focus on more than just the technology – people and processes need focus too. Our Advice Critical Insight The number of options available for end-user computing today—complicated by trends like mobility, consumerization, and BYOD—can be overwhelming for infrastructure managers developing a long-term strategy. Blindly following trends results in wasted effort and spending when initiatives have not been designed to fit together. An end-user computing strategy is not only about technology. Processes and people are equally important if a strategy is to be successful. Most strategies are stuck years in the past. Users have evolved faster than IT. Catch up, and ensure that your strategy is ready for the next decade. Focus on the user, not the device. A locked-down PC is obsolete. Impact and Result A well-planned end-user computing strategy can: Improve the lives of users by enabling access to company resources in a way that fits their use cases. Improve the lives of IT by implementing the most efficient tools for deploying, managing, and supporting end-user computing resources. Improve the business by reducing wasted spending and identifying new revenue opportunities enabled by new end-user computing trends. Develop an end-user computing strategy and roadmap that fits all the pieces together, and then communicate the plan with a set of simple documents.

1. Create an End-User Computing Roadmap to Get Users on the Right Path
Users and IT are hitting bumps on the road when it comes to end-user computing. Modernize your strategy and roadmap to get back on
track.
Avoid the key issues other members have faced by not having a fully developed end-user computing strategy.
No defined strategy results in no unified solutions. Without proper integration of individual end-user computing components, you will find
technology conflicts that work against the end user.
Adding new components ad-hoc will increase security concerns. Have a plan to safeguard against potential security threats across all end-user
computing components.
Employees are your most important resources. Give them the tools they need or you will have angry users. An unhappy employee is an
inefficient one.
Don’t waste money on non-critical IT initiatives that don’t line up with business goals. A well planned end-user computing roadmap can
determine what is essential and what is not.
Technology increases revenue directly and indirectly. Don’t miss new revenue opportunities unlocked by developments in end-user
computing by not including them in your roadmap.
Consider all aspects of end-user computing when developing a strategy and roadmap. It is no longer just about the technology: you must
build a plan to cover people and processes as well.
Don’t get stuck years in the past. Users have evolved faster than IT. It is your job to catch up and ensure that your strategy is ready for the
next decade.
It is no longer about the device. End-user computing revolves around the user. Prepare users for a multi-device, multi-access world with your
end-user computing strategy and roadmap.
Compromise is key. Balance the capabilities of IT with the goals of the business and the needs and demands of end users.
Before getting started, make a compelling case for developing an end-user computing strategy and roadmap. End users are the focal point,
so conduct an end-user survey to better understand their needs and create a diverse team to lead the development of your end-user
computing strategy and roadmap.
Your end-user computing strategy and roadmap should line up with the goals of the business. Prioritize your business goals to better
evaluate end-user computing initiatives. Divide end users into specific definable user groups each with a unique end-user computing use
case.
Focus on people, process, and technology when developing a list of end-user computing initiatives to include in your roadmap. Build
agreement around these initiatives, as they are the center piece to your roadmap.
Don’t forget to identify and document risks and dependencies before finalizing your roadmap. Consolidate similar tasks to remove
redundancies, determine the skills required by your organization, and assign tasks to team members.
Understand the cost implications surrounding your end-user computing roadmap. Turn your analysis into a compelling business case to gain
stakeholder buy-in and turn your roadmap into actionable items.