2. Oracle‟s
User Productivity Kit
<Insert Picture Here>
Solving End User
Adoption Challenges
Beth Renstrom
Global Product Manager, UPK
Oracle Development

3. Insync10 – Additional Sessions
Monday
• 2:30 pm
UPK: Creating Value throughout the Product Lifecycle
• 3:30 pm
Centralize Project Team Assets AND Deploy Fully
Measurable Training with UPK Professional
Tuesday
• 9:00 am
UPK Strategy and Roadmap – Key to User Adoption

4. Agenda
• Impact of End User Adoption on Productivity
• Business Challenges Impeding End User Adoption
• What is User Productivity Kit (UPK)?
• The Value of UPK for Every Organization

5. User Adoption! The Key to Realizing Value and
Minimizing Risk
IDC Analyst Connection
Two out of three IT projects are
challenged or worse, due in large part
to user adoption issues
You need to address what‟s the employee
is really asking at go-live?
“How do I do my job using these new
Source: Neochange applications?”
Copyright © 2009 Oracle. All rights reserved.

6. Business Challenges to Achieving Productivity
A
AP Supvr VP Finance AP Clerk
Determine whether Forward Supplier Notify Requester that
nonstandard payment Maintenance form to supplier has been
terms requested. (11) AP Clerk. (13) added to database.
(16)
A
Supplier AP Supvr
requests Supplier has
Y
nonstandard Forward Supplier been placed on
payment terms Maintenance form to hold?
N B
unfavorable to AP Clerk. (14)
company?
A
N
Y AP Clerk
AP Clerk
Add or correct info in
VP Finance supplier database. (15) File supplier file
maintenance
Evaluate request for > Suppliers documentation. (17)
nonstandard payment > Submit Request:
terms. (12) Suppliers Report
End
Copyright © 2009 Oracle. All rights reserved.

7. Oracle User Productivity Kit
• Single source content development
• Create and deploy multiple assets through
a single authoring session
• Interactive web-based simulations
• User acceptance test scripts
• Training materials – classroom and
online
• Standardized document output
• Easy to use and deploy
• Supports geographically dispersed
organizations
• Applies across Oracle and non-Oracle
applications

8. Value throughout the Project Lifecycle

9. What is Oracle User Productivity Kit (UPK)?
Single recording produces multiple outputs for use throughout the
entire project lifecycle

10. Language Capabilites The UPK
Developer can
export custom
text to an .xliff
English* Italian or .doc format
French* Portuguese
Localized
German* Danish screens are
Spanish * Mexican Spanish captured with
„re-record‟
Japanese* Chinese (Simplified & Traditional) mode
Swedish Norwegian
Canadian French
Finnish Russian
Turkish Hungarian
Polish Korean
*UPK Developer Languages

11. UPK Demonstration

12. Building UPK Content vs. Using Pre-built Content
Using in-house or Using UPK Developer Starting with UPK
traditional tools to create Tool and creating Content and using UPK
system process content from scratch tool to customize
documentation & training
materials
Number of procedures and steps 100 Procedures 100 Procedures 100 Procedures
within the procedures (assumes
average complexity)
Number of steps to complete 22 Steps 22 Steps 22 Steps
procedure (assumes avg
complexity)
Number of days to create 2.5 days per .89 days per .25-.50 days per
procedures with 1 full-time
employee (includes sitting with
Procedure = Procedure = procedure
subject matter expert, 250 FTE-days 89 FTE-days 25 – 50 FTE days
development, QA and editing)
Total Cost to create assuming 1 65% Savings 80-86% savings vs.
full-time employee at $1,000 per traditional
day (Assumes blended rate of 44%-61% savings vs.
$125 per hour based on equal
Consultant Staffing)
tool alone

13. Reduce Content Development Time & Cost
Reduce Documentation Content Development
Time by 75%
• 2 to 3 days – Average time to create one transaction
• 4 to 6 hours – Average time with Oracle UPK
Reduce Classroom Content Development
• 34:1 – Average classroom material creation time*
• 8:1 – Average time with Oracle UPK
Reduce Online Content Development
• 220:1 – Average online training material creation time**
• 8:1 – Average time with Oracle UPK
*Chapman, B/Brandon Hall – LCMS Knowledgebase 2006: A Comparison of 30+ Enterprise Learning Content Management Systems
**Chapman, B/Brandon Hall – PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems

14. The Value of “Just In Time” Support (EPSS)
What is EPSS?
Electronic Performance Support System
is support integrated into the Help System
of an application (In-Application Support)
What is the Value of EPSS?
• Provides online "just in time" in application support
• Performance scores for groups that received performance
support were significantly higher than scores for the group
that received only training prior to completing the task
scenario, resulting in 11% less errors.
• Reduces overall time or speed to task by 65%*
Source: Performance Improvement Quarterly, Volume 21, Issue 1 (2008) (p 95-114) Frank Nguyen
and James D. Klein

15. Oracle UPK Delivers Results
220:1 (220 creation hours for 1 hour of material) – Average time for online training material creation Chapman, B/Brandon Hall –
PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems.

16. Resources
• UPK ANZ Special Interest Group – Insync 2010
• Tuesday, 8:00 am
• Room 107
• UPK OAUG User Group – Oracle OpenWorld 2010
• Sunday, 2:00pm
• UPK LinkedIn Community (Global)
• UPK Blog: http://blogs.oracle.com/upk/

17. Thank You!